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Process New Customer, Process Payment, Process Declined Credit Card, Issue Membership Card Use Cases
Added on -2019-09-16
This article describes the use cases for processing new customers and payments at Desklib. The four use cases covered are Process New Customer, Process Payment, Process Declined Credit Card, and Issue Membership Card. These use cases outline the steps taken by staff to assist customers with joining the health club, determining discount rates, calculating payment amounts, generating bills, processing payments, and issuing membership cards. The article also includes subflows and alternate/exceptional flows for each use case.
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Use Case Description Use Case Name: Process New CustomerID: 1Importance Level: HPrimary Actor:StaffStakeholders and Interests:Customer – Want to join the health club.Staff – Assists customer with membership.Brief Description: 12Trigger:13Relationships:Include:14Extend:Normal Flow of Events:1.Customer requests membership.2.153.164.System determines the discount rate.If desired membership length < 6 months, then discount rate = 0Else if desired membership length < 12 months then discount rate = .10Else discount rate = .155.System calculates payment amount.6.System generates bill.7.Staff gets bill and gives to customer.8.Customer presents accepted form of payment (cash or credit card).9.Staff executes the Process Payment use case.SubFlows:Alternate/Exceptional Flows:8a. 178b. Process New Customer terminates.
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