This assignment analyzes the problems faced by a large electrical company and provides recommendations to improve their products and services. The analysis is based on data obtained from the company's ERP system. The top three problems identified are related to delivery, wrong quantity, and lost in transit. The most problematic product families and customers are also identified. The solutions suggested include recruiting more trained personnel, improving delivery time, and checking the equipment producing the problematic products.

Analyze electrical company problems, recommend improvements based on ERP data.

Value Chain Engineering - Analysis and Recommendations

The report analyzes complaints recorded by the customers of an electronic company. The company has a 20000 square meter extended distribution center. The company has a client base consisting both global and local customers. The analysis of data on recorded complaints reveals that the three primary problems that should in top priority are Lost in transit, Delivery and Wrong quantity. Among these top three problem, the higher number of complaints have been recorded for Delivery. There are 233 complaints related to delivery of the products. The priority to problem related to delivery is followed by Wrong Quantity and Lost in Transit with number of complaints being 136 and 127 respectively. The next attribute for analyzing complaints is Product Family. In this category most of the times complaints are received from PF54, PF12 and PF10. Number of complaints is highest for PF12 with number of complaints being 60. In this regard, the second and third place is hold by PF10 and PF54 with respective number of complaints being 55 and 54 respectively. So far as type of customers is concerned, C4, C3 and C31 are the top three categories of buyers lodging maximum number of complaints. The number of registered problem is highest for C4. This customer is found to register complaint in 19 times regarding various aspects. The respective number of complaints for C3 and C31 are 8 and 7. Another important aspect to be considered is related to Customer Service Representative. This is assessed in terms of number of angry phone calls received by the responding agents. The number of angry calls received by the agent P4 is 96, which is highest in this category. The second highest number of angry phone calls is 8 received by P2. The third highest number of angry phone calls is 78 and is received by P6. P4, P2 and P6 are thus the top three most irritated CSR receiving maximum number of angry calls.

Hartpury University and Hartpury College

Business Development

Value Chain Engineering

This report discusses the supply chain issues and complaints in an electronic company. It provides data analysis on the top complaints, product family, customers, and CSR staff. The root causes of the problems are identified and solutions and suggestions are provided to overcome them. The report emphasizes the importance of customer satisfaction and a vibrant supply chain in the business.

Supply Chain Analytics

Paper on Value Chain Engineering System

(SCM)Supply Chain Management Assignment

Value Chain Engineering Systems | Assignment

This report provides an analysis of customer complaints received by an electronic company and offers possible solutions to address the identified problems. The analysis is based on data extracted from the company's ERP system. The top three problems identified are delivery issues, lost in transit, and wrong quantity. The report suggests solutions such as appropriate staffing, adequate training, strict penalties for dishonesty, and proper check and control during invoicing. By implementing these solutions, the company can overcome the challenges it is facing and improve customer satisfaction.

Value Chain Engineering - Analysis and Recommendations

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Value Chain Engineering - Analysis and Recommendations

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Value Chain Engineering

Supply Chain Analytics

Paper on Value Chain Engineering System

(SCM)Supply Chain Management Assignment

Value Chain Engineering Systems | Assignment

Value Chain Analysis

Value Chain Engineering - Analysis and Recommendations

About This Document

Value Chain Engineering - Analysis and Recommendations

End of preview

Value Chain Engineeringlg...

Supply Chain Analyticslg...

Paper on Value Chain Engineering Systemlg...

(SCM)Supply Chain Management Assignmentlg...

Value Chain Engineering Systems | Assignmentlg...

Value Chain Analysislg...

Value Chain Engineering

Supply Chain Analytics

Paper on Value Chain Engineering System

(SCM)Supply Chain Management Assignment

Value Chain Engineering Systems | Assignment

Value Chain Analysis