Value Chain Engineering System Analysis
Added on 2020-03-01
8 Pages1045 Words49 Views
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Value chain engineering system1 | P a g eAnalysis and written research report
Value chain engineering systemContentsProblem Definition..........................................................................................................................2Suggestion and solution...................................................................................................................6Conclusion.......................................................................................................................................6Bibliography....................................................................................................................................72 | P a g e
Value chain engineering systemProblem DefinitionThe customer complain are recorded in database has different dimension of visualize the relationship of complain with various aspect. We will analyse one by one to see which part is more responsible for making the customer unhappyThe customers complain reveals that the highest customer complaint done by customer C4followed C3, The number of complain for C4 is 19 and after that it is 8 for C8, In this conditionwe can say that out 720 complaint this amount is very less, and another thing is that rest of thecomplaint done by the customers are almost evenly distributed to 4 complaint per customer. Thisanalysis shows that there is some problem which is not related to customer side but it is fromproduct sideC4C28C34C14C44C76C83C147C134C155C78C125C5C96C66C109C82C117C99C192C180C170C247C239C196C215C203C230C211C21605101520Customerwise complaintFigure 1 Chart, customerwiseWe have to find other way of analysing the database which is more from product side. It is always true that, all customers are not going to complain about product. Only one third of the customer are making complain about and they are genuine also [ CITATION Aud10 \l 1033 ].0100200complaint type, Bar graphFigure 2 Bar graph of complaint type3 | P a g e
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