Project Management: Vendor Proposal Acceptance Memo

Running head: PROJECT MANAGEMENT:
Project Management: Vendor Proposal acceptance memo
Name of the student:
Name of the university:

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MEMO
Memo to: Project manager
From: <Please fill> (Research and development department of XYZ technology services)
Date: 8/20/2018
Subject: Evaluation of vendor proposal
I would like to inform you that according to our current requirements we are planning to
redesign and reconstruct the customer relationship management approach rather to evaluate the
customer service add. In this new age of technology it has been found that the increasing
specialization on IT as well as other mega trends such as CRM software providers serve its
application very much carefully for the business success. For choosing the best supporting
vendors it is mandatory to evaluate the success criteria that may be generated if the suitable
vendor is chosen by the company. I think that being and employees from the research and
development department of XYS technology services this is my responsibility to take most
effective initiatives to make efficient business level decisions.
According to the project specification the total additional budget and time that will be
needed for the add-on of the customer services are respectively $25,000 and 4 weeks (28days).
The global market of the CRM applications are currently being operate by the CRM software
vendors. This application has the ability to make commercial growth up to 2.1% that is
approximately $24.3 Million. However, license, subscription revenue and maintenance are the

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other factors which are also the responsibilities of the vendors. Defining the project requirements
and its extensive publication are the other components that are needed to be considered by the
vendors. There are certain components based on which the project manager should select the
most suitable vendor. The responses generated from the vendor’s end are other factor must be
analyzed. Based on the requirements of the CRM related requirements the requirements are to be
gathered, analyzed, evaluated and adopted accordingly. Before selecting the vendor the other
major factor on which the company should focus on are communication indiscretion, vendor
filtering, and market research etc. Before accepting the vendor’s offers, their past activity records
are to be checked and analyzed accordingly by the project team members to make sure that
whether the vendors are to be adopted or not. In order to experience the omnichannel customer
experience the interactive intelligence boost, supportive ERP functionalities, market involvement
are also to be analyzed before accepting the vendor proposal. However, if it is defined that
vendor is failing to meet the CRM related objectives then the proposal from the vendor will be
rejected immediately to avoid operational as well as financial loss. Apart from this, security is an
important thing which responsibility should also be adopted by the vendors in addition with the
replacement of the legacy system as the success is partly dependent on the competitive upgrades
and replacements. Whether the vendors are capable to adopt the market share changes or not
must be analyzed by the vendors. Comprehensive branch and operational profitability are the
informative details must be functionally activated by the vendors.
It is the role of the project manager and the project team members to estimate the project
budget and schedule according to the project complexity. If the complexity is defined to the high
the time and cost will be high. Rather than individuals, groups are responsible to take the
organizational decisions. It will help to give more reliable and important information to the