Victorian Institute of Technology Research l Assignment

MITS Advanced Research Techniques
Research Question and Abstract
Candidate:
Student Name
Higher Education Department
Victorian Institute of Technology
Research Question:
The research question is listed below:
1) What metrics is developed for the quantification of user experience satisfaction of mobile
applications?
Abstract
The paper mainly reflects on the development of proper metrics for the effective quantification of user
experience satisfaction of mobile app. The main focus of the entire paper is on the GQM model that is
mainly used for the development of usability metric which further assists in improving ease of use of
mobile app and helps in determining whether the customers are satisfied or not with the experience of
using the app. It is found that there are a number of usability metrics-based criteria including
effectiveness, temporal efficiency, helpless, control as well as learnability which helps in measuring the
satisfaction of the customers with the help of a software that is known as SUMI (Software Usability
Measurement Inventory). In addition to this, it is identified that both qualitative as well as quantitative