Video Transcript Analysis | Assignment

Running head: VIDEO TRANSCRIPT ANALYSIS
Video Transcript Analysis
Name of Student
Name of the University
Author Note

1VIDEO TRANSCRIPT ANALYSIS
Perso
n
Dialogue Skill/
behaviour
Critical reflection and analysis using relevant literature
Polly Riley and Pat,
my name is
Polly. I’m the
mediator here
today and I
want to
welcome you
both here
today first of
all and thank
you for
coming in.
Um, it’s not
easy to engage
in a mediation
process and I
commend your
courage in
coming here
today to face
up to these
difficult issues
that you’ve
been
experiencing
in your
marriage. Um,
so have you
been to
mediation
before?
Non verbal
behaviour
(SOLER)
The fundamental qualities of SOLER
(Sit squarely, Open posture, Lean towards the client, Eye contact, Relax
) was followed to some extent (Stonehouse,2014). Polly was sitting
squarely with an open posture, which ensured that she was engaged in
the conversation. However, she was not leaning forward, which showed
lack of friendliness. She seemed quite tensed and she was not relaxed
while making the conversation. The mediator was friendly and this
made the opposite parties at ease.
I am often not comfortable in sitting squarely and hence I do not always
maintain an open posture. However, I make it a point that I lean
towards the client, which arouses the interest in the conversation. I also
maintain adequate eye contact with the persons I am talking to. I also
try to maintain calm and control my breathing process when I am
speaking with someone else.
Riley No
Pat No, no
Polly Okay. Alright.
So, I’ll just
explain a little
bit about the
process for
you just so you
understand
what the
purpose is of
Lack of
listening skills
Blocks to
listening:
Advising
Polly has given a long speech and hence she was unable to make spaces
for accommodating the comments of the Pat and Riley. The mediator
has not given any opportunities for knowing the feelings or viewpoints
of the opposite parties since she had given them no chance of speaking.
The mediator has started advising about the probable situations without
knowing the point of Pat and Riley.
I have also faced similar situations in which I start advising someone
and have failed to understand their feelings. There were times when I

2VIDEO TRANSCRIPT ANALYSIS
being here
today. So, I’m
going to be a
neutral third
party that you
can bounce
information
back between
yourself from
about the
issues that
you’re
experiencing
in your
marriage. And
we’re doing
that to sort of
flesh out what
conflicts there
are between
you and try
and find a way
forward
through them.
Hopefully
doing that in a
cooperative
way and sort
of looking
towards a win-
win situation
in terms of
compromise.
So you both
might have to
give a little bit
to get things
back on track
in your
household but
hopefully we
will find a
solution that
can meet both
of your needs.
So, that may
didn’t give any option to speak for the other parties. In the future, I
should be more careful about this and should practice active listening. I
have made it a point that I would allow the other person to express their
opinions, which would be helpful in my professional endeavours too.

3VIDEO TRANSCRIPT ANALYSIS
not happen in
the first
session today.
Um, mediation
can be a longer
process than
just one
session. I hope
that I can get
something
happening for
you today that
we can work
towards but
just be aware
that these
things can take
time but we’ll
certainly do
our best.
Um, now I
think I
probably said
most of the
things I need
to say, in
terms of
ground rules
though, we
just need to
refrain from
making, sort
of, harsh
statements
towards each
other wherever
possible so try
and refrain
from bad
language.
That’s not
constructive.
That’s not a
good way to
get your