Video Transcript.

Video Transcript
Introduction: Person-centred care is not just about giving people whatever they want or
providing information. It is about considering people’s desires, values, family situations,
social circumstances and lifestyles; seeing the person as an individual, and working together
to develop appropriate solutions. Nurses' vigilance at the bedside is essential to their ability to
ensure patient safety. Many reasons play behind the ineffectiveness of a nurse to provide safe
person-centred care. Psychological and emotional challenge, work pressure, lack of
equipment, inept management, these are few main reasons for which the idea of safe and
quality patient care hampers. In order to make our healthcare more precise and safe, we must
need to adopt tactical changes and steps which will help us to remove those obstacles.
Three actions which can be very helpful for a graduate registered nurse in order to achieve
safe person-centred care are-
Effective Communication: With effective communication comes the provision of respectful
and compassionate care. This includes being responsive to patient preferences, needs and
values through acknowledging the patient's personal, cultural, religious and spiritual values,
while expressing empathy, sympathy and reassurance, and responding to the patient's
emotions. Providing respectful care fosters relationship building and has been shown to
promote healing and better outcomes.
Patient Engagement with healthcare providers: Engagement of patients with health‐care
providers is important, as it effectively influences both the overall health‐care experience, but
also improves health‐care provision, both patients and health‐care providers feel respected,
listened to and empowered. When doctors and nurses are engaged with their patients, they are
less likely to make mistakes. Engagement includes co‐designing care plans, which includes
aspects of shared decision making, goal‐setting and support, all of which assist clinical

management and contribute to better health outcomes, improved quality of care, and
improved patient safety.
Supporting Environment for Person-centred care: A supportive and accommodating built
environment is an essential aspect of Person-centred care where co‐design with patients is
crucial to ensure that patients feel comfortable, welcomed and have their needs met. Healing
environments that support choice, dignity and respect have a positive impact on health‐care
outcomes.