Implementation of Voice Recognition Technology in Melbourne Private Tours

The report discusses the implementation of voice recognition technology in Melbourne private tours, Australia. It includes an overview of the technology, cost and resource structure, time sheet with slack, and recommendations for managing the project. The estimated cost for the project is $2240. The report also highlights the benefits of voice recognition technology in the travel industry.

Masters of Information System

EXECUTIVE SUMMARY
Information technologies are the major aspects for every type of business such as
education, finance industry, engineering, tours and travels etc. In the absence of technology, a
business cannot proceed in successful environment. The current report includes the
implementation of voice recognition technology in the Melbourne private tours, Australia. An
effective execution and implementation plan have been prepared. On the basis plan, it has been
found that respective company would incur expected amount on the implementation of new
wireless voice recognition technology. The estimations are based on the pre and post cost,
schedule and resource structures of the Melbourne tours.

Table of Contents
INTRODUCTION...........................................................................................................................1
PROJECT PLAN.............................................................................................................................1
Overview of the voice recognition technology and organization................................................1
SUMMARY OF TECHNOLOGY..................................................................................................3
COST AND RESOURCE STRUCTURE.......................................................................................4
Cost structure...............................................................................................................................4
Resource structure.......................................................................................................................5
Justification of the cost and resources schedule..........................................................................6
DEVELOPING A TIME SHEET WITH SLACK FOR VOICE RECOGNITION........................7
PERT (Program Evaluation Review Technique).........................................................................7
Gantt chart...................................................................................................................................7
Time structure..............................................................................................................................8
WRITTEN REPORT.....................................................................................................................10
COST BENEFIT ANALYSIS.......................................................................................................10
PROVIDING RECOMMENDATIONS FOR MANAGING PROJECT......................................11
AN IMPLEMENTATION PLAN.................................................................................................12
Gantt chart.................................................................................................................................12
Time structure............................................................................................................................13
Cost structure.............................................................................................................................15
Resource breakdown structure...................................................................................................16
POST IMPLEMENTATION PLAN.............................................................................................17
RECOMMENDATIONS...............................................................................................................18
CONCLUSIONS...........................................................................................................................18
REFERENCES..............................................................................................................................19
List of Figures
Figure 1: Resource structure for incorporation of voice recognition..............................................6
Figure 2: PERT for incorporation of voice recognition plan...........................................................7
Figure 3: Gantt chart for implementation of voice recognition.......................................................8
Figure 4: Gantt chart for plan implementation of voice recognition.............................................12

Figure 5: Resource break down structure for implementation plan..............................................16
List of Tables
Table 1: Cost structure of implementation of voice recognition technology..................................4
Table 2: Schedule of activities for plan...........................................................................................8
Table 3: Cost-benefit analysis for the implementation plan..........................................................10
Table 4: Expected time period for implementation of voice recognition......................................13
Table 5: Estimated cost structure for implementation of technology............................................14

INTRODUCTION
Information system is an important part for the businesses to achieve the effectiveness of
implementation of tools and techniques in the project. Information system refers to the
application of automated system which included the machines, equipment, people and processing
methods for the projects (Chen and et al., 2010; Laudon and Laudon, 2015). In this regard, the
current report is based on the incorporation of voice recognition technology in Melbourne private
tours, Australia. For this purpose, a project plan has been prepared which includes the several
estimated structures such as cost, time and resources for the implementation and execution of
technology. Further, Gantt and Program Evaluation and Review Technique (PERT) has been
applied for the effective calculations of data related to voice recognition technology.
PROJECT PLAN
Overview of the voice recognition technology and organization
Voice recognition is computer embedded technology which is based on the software
programs or associated with hardware devices and possess an ability to decode the human voice
(Bala and et al., 2010; Lee and et al., 2012). This technology is frequently used to provide
commands and operate the device. These functions can take place without using a keyboard,
pressing any button and mouse etc. In this context, in 1952 an Automatic Speech Recognition
(ASR) software program was implemented to convert the voice of customers into text (Computer
Hope, 2018). For instance, the users can directly speak on the google software that they want to
book a travel trip for the particular destination, then the voice recognition technology will
automatically detect the voice and convert into text format for the respective person. In this
manner, there would be minimum mistakes due to spoken format. Further, it is used in many
industries such as tours and travels, military, healthcare, telecommunications and personal
computing etc. (Brooks, 2010; Basu and et al., 2010). To assess the benefits of voice recognition
technologies, a plan has been prepared to incorporate the ‘voice recognition’ technologies for a
major tourist attraction of Melbourne private tours along a major Australian highway. According
to case study, currently, the organization is not associated with any wireless technology to
identify the voice of the customers; however, the company is focusing on the implementation of
1

voice recognition technology to enhance the collaboration with passengers and deal with vast
amount of traffic over the wireless technology infrastructure.
The assumptions of implementation of voice recognition for the tour operator of Australia
can be as follows to attract the large number of customers-
 Updated new core systems- The Melbourne private tour has a desire to engage with the
new updated technology in voice recognition to enhance the customer’s gathering at
Australia highway. The organization was not using the software-based techniques to
decode the voice before commencement of the new technique. In this regard, the new
software base techniques would be helpful to convert the voices into text at high traffic
area.
 Availability of skilled employees- The company has skilled employees to operate the
advanced technologies in the travelling and tours sector. As per the case, the company
has 1000 employees, out of them many of workers are professionals in the IT field and
they have a capability to operate the varied systems from the remote locations. In this
context, the implementation of new technology would be cost-effective for the
Melbourne private tours organization because it already has skilled and competent
employees who are ready to adopt the changes conveniently. Moreover, the company
does not have need to train the employees to provide instructions regarding new
approach.
 Sound wireless technology infrastructure- As mentioned in the case study that
Melbourne private tours company has a strong base of the technological infrastructure
which is helpful to incorporate the new voice recognition technology. In this regard, the
company would not have to spent excess money to create the framework for the
application of advanced voice recognition technique.
 Development of voice recognition technique for local as well as remote customers-
The Melbourne private tours and travel organization has an intention to develop the
technology to handle local along with remote potential clients. This scenario can take
place through integration of the voice technology with advanced one because it provides
the additional functions to collaborate with existing as well as prospective customers.
2

SUMMARY OF TECHNOLOGY
Melbourne tours is a private tour operator which is full of all luxury services which is
attracted by the altered and hidden area of Victoria (Melbourne private tours, 2018). The
organization is going to implement a new Information Communication Technologies (ICT) for
the incorporation as voice recognition technologies. The Melbourne tours can be benefited by
applying the ‘voice recognition’ as an ICT in varied forms such as it saves the time and efforts of
the employees. On the other hand, the travel and tourism organizations are in a better position to
grab the advantages of extensive growth of voice search (Malek, 2015; Bernsen and et al., 2012).
At this juncture, the respective organization will be able to deal with the challenges of typing
errors because in voice search the typed line will be automatically replaced by the software and
provide the results of nearby resources (Brian, 2018). In this regard, Melbourne tours will be able
to reduce the quality time for the identification of voice codes because the voice recognition
software trace the customer’s voice due to speaking of commands instead of typing. Thus, the
application of this ICT has a major contribution to improve the regularity of response to the
concerned clients and save the time of typing about the search.
The voice recognition approach has a vide scope in the future because the use of voice
search is increasing day by day and mostly in the mobile devices. The use of this technology
would be increased from 45% to 82% by 2020 (Forbes Technology Council, 2018). In this
context, mobile phones are commonly used by the people in every sector to save the time and
expenses for searching by typing. The current tour operators would access the voice activation
because it is helpful for the employees to maintain better relations with customers by offering the
quality services, effective management of customers experiences and improve the productivity at
all. Further, Melbourne travel company can implement the modern speech recognition system in
the form of digital assistant which can be installed in hand carried devices such as smart phones
and other technical equipment of communication. Moreover, it would be helpful for the
respective organization to improve the efficiency and simplifying the long processes.
The travel companies get affected through the use of voice search because the updated
voice recognition or machine learning is capturing the way that how the customers are finding
the answers (Malek, 2015). The communication through voice search is more effective; however,
it does not matter how fast the consumers can type. For example, in a conference of Google I/O
3

of 2016, it has been found that the google is receiving most of the queries from the voice search
rather than typed. In this regard, google is using the voice recognition technology from last one
year in workshops with British travel firms (Brian, 2018). At this juncture, it would be effective
for the Melbourne private tours because the company can frequently solve the issues of
customers, rises the travel searching options and operating and booking by mobile devices etc.
through voice technology.
COST AND RESOURCE STRUCTURE
An expected cost and resource analysis structure has been prepared in context of
incorporation of ‘voice recognition’ technologies in Melbourne private tours at Australia. The
following cost structure and resources requirement are presented for the effective
implementation of ICT as voice recognition technology.
Cost structure
The following cost table refers to required milestones of the implementation of voice
recognition in the travel company of Melbourne (refer table 1).
Table 1: Cost structure of implementation of voice recognition technology
Task Name Cost (in AUS
dollars)
Framing the objectives 120
Carried out market research 100
Identifying the competitors 50
Need assessment for technology 70
Recognizing alternatives 80
Developing the ICT technologies 200
Identifying the potential customers 170
Select the best alternative of technology (Voice
Recognition Technologies) 140
Engaging stakeholders 90
Communicate the technologies 250
4

Implementing Voice Recognition Technology 300
Reviewing the applicability of technology 190
Modifications 130
Execution 350
Total 2240
The above-mentioned cost structure is showing the details about the expected cost which
would be incurred on the implementation of voice recognition technology in Melbourne private
tours organization. According to the table 1, the company would spend 120 dollars on framing
the objectives for the implementation of plan. In the first step, company would be able to know
about the reasons of incorporation of new technology in travel industry. After that, research
would be carried out, competitors would be identified in 150 dollars. Then, the need for
implementation of technology would be identified with around 70 dollars. Further, various
alternatives will be recognized and different ICT techniques would be developed for the
Melbourne that would incur 280 dollars. Then, potential customers would be identified and for
the satisfaction of their demands, a best alternative of technology would be selected for the voice
recognition of Melbourne required 310 dollars. After that effective relationships would take
place with the help of the communication tools demanded 340 dollars. Furthermore, voice
recognition technology would be implemented and review would be done on the basis of
availability of information with 490 dollars. Then after, modifications and final execution of plan
would take place in 470 dollars. Therefore, it reveals that total cost would be predicted as 2240
dollars for the activation of all task which are required for the implementation of voice
recognition technology in Melbourne private tours.
Resource structure
Resource structure shows the collective form of the variety of resources which are
required for the implementation of the new voice recognition technique in Melbourne tours
(refer figure 1).
5

Figure 1: Resource structure for incorporation of voice recognition
Justification of the cost and resources schedule
Cost schedule is displaying the overall description about the estimated cost for the project
plan. It reflects that total 2240 dollars would require for the implementation of technology
because a new approach initially demanded huge amount of cost for the effectiveness. On the
other hand, different types of resources are also required for the completion of every activity on
time within minimum expenditure of cost. At this juncture, in absence of any resource, the
implementation would not be effectively incorporated in Melbourne tours.
6
Project
resources
Human
resources
Management
team
Project
sponsors
Project
manager
Project team
Technical
resources
Skilled
employees
Technicians
Computer
operators
Financial
resources
Fixed capital
Investment
Vaiable
resources
Software and
equipment
Computers
Wireless
devices
Programming
and lanuages

DEVELOPING A TIME SHEET WITH SLACK FOR VOICE RECOGNITION
PERT- Network diagram
Figure 2: PERT for incorporation of voice recognition plan
PERT is representing the critical path for the implementation of voice recognition
technology in the Melbourne tours. If the company would consider the overall activities then the
length of the project would be maximizing but with the help of the critical path which is in pink
color would reduce the time period for the implementation of technology. Hence, the company
would follow only the critical path for implementation by involving the activities like 11,12,13
and 14 along with reduction in overall cost.
Gantt chart
Gantt chart is a representation of activities with respect to schedule of the project and it
shows a relationship between both of them such as all the activities as well as recent time status
of the plan. In this regard, a pictorial representation has been done to reflect the activities and
how much time would be taken by each task for the implementation of voice recognition
technology is collectively drawn (refer figure 3).
7

Figure 3: Gantt chart for implementation of voice recognition
Time structure
Table 2: Schedule of activities for plan
Task Name Duration Start Finish Predecess
ors
Early
Finish Late Start Late
Finish
Early
Start
Total
Slack
Framing the
objectives 15 days Mon 01-10-
18
Fri 19-
10-18
Fri 19-
10-18
Mon 09-
08-21
Mon
30-08-
21
Mon 01-
10-18 745 days
Carried out
market research 20 days Mon 18-03-
19
Fri 12-
04-19 1 Fri 12-
04-19
Mon 30-
08-21
Mon
27-09-
21
Mon 18-
03-19 640 days
Identifying the
competitors 10 days Mon 05-08-
19
Fri 16-
08-19 1,2 Fri 16-
08-19
Mon 27-
09-21
Mon
11-10-
21
Mon 05-
08-19 560 days
Assessing the 12 days Mon 14-10- Tue 29- 2,3 Tue 29- Tue 19-10- Thu 04- Mon 14- 526 days
8

need of
technology in
organization
19 10-19 10-19 21 11-21 10-19
Recognizing
alternatives 18 days Mon 14-10-
19
Wed 06-
11-19 3
Wed
06-11-
19
Mon 11-
10-21
Thu 04-
11-21
Mon 14-
10-19 520 days
Developing the
ICT technologies 25 days Mon 03-02-
20
Fri 06-
03-20 4,5 Fri 06-
03-20
Thu 04-11-
21
Thu 09-
12-21
Mon 03-
02-20 458 days
Identifying the
potential
customers
15 days Mon 09-11-
20
Fri 27-
11-20 4,6 Fri 27-
11-20
Thu 09-12-
21
Thu 30-
12-21
Mon 09-
11-20 283 days
Select the best
alternative of
technology
10 days Mon 05-07-
21
Fri 16-
07-21 6,7 Fri 16-
07-21
Mon 03-
01-22
Mon
17-01-
22
Mon 05-
07-21 130 days
Maintain
relationships with
existing and
potential
customers
12 days Mon 05-07-
21
Tue 20-
07-21 7 Tue 20-
07-21
Thu 30-12-
21
Mon
17-01-
22
Mon 05-
07-21 128 days
Communicate the
technologies 10 days Mon 17-01-
22
Fri 28-
01-22 6,8 Fri 28-
01-22
Thu 20-01-
22
Thu 03-
02-22
Mon 17-
01-22 3 days
Implementation
of technology 13 days Mon 17-01-
22
Wed 02-
02-22 6,8,9
Wed
02-02-
22
Mon 17-
01-22
Thu 03-
02-22
Mon 17-
01-22 0 days
Reviewing the
applicability of
technology
20 days Thu 03-02-
22
Wed 02-
03-22 10,11
Wed
02-03-
22
Thu 03-02-
22
Thu 03-
03-22
Thu 03-
02-22 0 days
Modifications 17 days Thu 03-03-
22
Fri 25-
03-22 12 Fri 25-
03-22
Thu 03-03-
22
Mon
28-03-
22
Thu 03-
03-22 0 days
9

Execution 15 days Mon 28-03-
22
Fri 15-
04-22 12,13 Fri 15-
04-22
Mon 28-
03-22
Fri 15-
04-22
Mon 28-
03-22 0 days
The above-mentioned table represents the schedule for the activities that which task
would take the higher time and which one will take minimum time for implementation of plan
such as voice recognition technology. In this context, framing the objectives and market research
would be completed in 35 days whereas identification of competitors and assessing the need for
technology will require 22 days. Further, recognition of technologies, identification of potential
customers and selection of best would be finished in 43 days. Furthermore, development of ICT
for the Melbourne would take place in 25 days which is higher number of requirements of time
in days. Then after, relationship would be maintained with potential customers, communication
of technologies and implementation would demand 35 days. At this juncture, review of plan,
modifications if required then final execution of the plan for Melbourne private tours will be
done in 52 days. Hence, the overall 212 days would require for the commencement to final
implementation of the voice recognition technology plan.
WRITTEN REPORT
COST BENEFIT ANALYSIS
Cost benefit analysis is a financial statement which shows the list of expenses, cost,
income and along with tangible benefits (Nas, 2016). On the basis of it, Return on Investment
(ROI), Internal Rate of Return (IRR), pay-back period and Net Present value can be calculated.
Then after, the difference between cost and benefits would be calculated to know about the
actual profits (Frew, 2010). In this context, the Melbourne private tours can calculate the
expected cost-benefit analysis for the management and board members which are does not
perform the technical activities (refer table 3).
Table 3: Cost-benefit analysis for the implementation plan
Particulars AUS dollars
Benefits Total
Repetition of calls 800
10

25% Reduction in loss of
customers 600
10% Reduction in turnover 1200
Total Benefits 2600
Cost
training expenses 700
Server 540
Annual operating cost 1000
Total Cost 2240
On the basis of table 3, it has been found that implementation of new technology in
Melbourne tours would incur the total expected cost 2240 dollars whereas the total benefits
would be 2600 dollars. It reflects that total benefits are more than total cost which is beneficial
for the company because it maximizes the overall profits which would be incurred by new
incorporation of technique. At this juncture, it would be helpful for the non-technical board
members because as per the case, the system infrastructure of the company is already well-
established and no need of hiring new employees to operate the system.
PROVIDING RECOMMENDATIONS FOR MANAGING PROJECT
The entire project can be managed effectively from starting to finish by collaborating
with team members through communicating all the aspects of the plan implementation. In this
regard, several recommendations can be provided for the effectiveness of the implementation of
voice recognition technology in Melbourne tours.
 Setting priorities to implement voice recognition- As per the case study, the company
is emphasizing on the implementation of voice recognition technique to improve the
customers connectivity and gathering at Australian highway. In this manner, it is
suggested that the main aim of this approach should be to enhance the number of
customers and earn higher profits.
 Maintain better relationships with customers- For the productive incorporation of the
voice recognition, it has been recommended that there should be better relations with
11

existing local and remote customers. This can be done by providing the exact information
regarding tour packages and identification of destinations as per the choice.
 Appropriate infrastructure- According to case study, the company is already
maintaining the strong infrastructural facilities for the implementation of new technology
as voice recognition. Although, complete research should be conducted to identify the
various alternatives for the effectiveness of framework. Hence, a best alternative can be
selected to support the new wireless voice recognition technology.
 Finalizing plan for the voice recognition implementation- After establishing an
appropriate infrastructure, Melbourne tours can finalize the implementation of the new
approach of voice recognition by interacting with staff members and management.
Although, before finalization, if any modifications are required then that could be done
within time period so that project plan can be completed in estimated schedule and cost.
AN IMPLEMENTATION PLAN
The executed plan will be implemented for the voice recognition technology in
Melbourne private tours in a systematic structure within expected time, cost and resources.
Gantt chart
Gantt chart shows the starting and finishing time of each activity and also reflects all the
project activities through which it becomes easy to allocate the resources and task among the
project team (Marchewka, 2014 , refer figure 4).
12

Figure 4: Gantt chart for plan implementation of voice recognition
Time structure
Schedule structure defines the expected time for the implementation of plan with respect
to starting point to finish level. Time would be allocated as per the nature of the activities for the
effective management of entire project. Hence, successful implementation of the voice
recognition technology in Melbourne private tours can be easily performed within expected time
(refer table 4).
Table 4: Expected time period for implementation of voice recognition
Task Name Duration Start Finish Predecessors
Analysing internal environment 5 days Tue 02-10-18 Mon 08-10-
18
Assessing the business
readiness 8 days Tue 09-10-18 Thu 18-10-18 1
13

Setting infrastructure 10 days Fri 19-10-18 Thu 01-11-18 1,2
Implementation of equipment
and software 15 days Fri 02-11-18 Thu 22-11-18 3
Providing training 12 days Tue 09-10-18 Wed 24-10-
18 1
Preparing communication plan 6 days Tue 11-12-18 Tue 18-12-18 2,1
Identifying the availability of
resources 7 days Wed 19-12-18 Thu 27-12-18 4
Find out different technologies
for voice recognition 13 days Fri 28-12-18 Tue 15-01-19 6,7
Matching the resources 9 days Wed 16-01-19 Mon 28-01-
19 8
Select best alternative 10 days Tue 29-01-19 Mon 11-02-
19 9,5
Identifying cost and budget 18 days Tue 12-02-19 Thu 07-03-19 8,10
Reviewing the plan 10 days Fri 08-03-19 Thu 21-03-19 11
Managing the change (if
required) 8 days Fri 22-03-19 Tue 02-04-19 12,10
Final implementation 25 days Wed 03-04-19 Tue 07-05-19 11,12,13
On the basis of time structure table 4, excessive time would be required for the
implementation of equipment, identification of budget and final implementation of the voice
recognition plan in 38 days. Then, minimum time would be demanded for the analyzing internal
environment, preparation of communication plan and identification of availability of resources
required 18 days. Moreover, average time would be required for the assessing the business
readiness, setting of infrastructures, providing training, finding out different technologies for
voice recognition demanded 43 days. Furthermore, extra time is expected to spent on matching
the resources with requirements, selection of best alternative, review of the plan will be 29 days.
Apart from this, if any modifications would be demanded then those can eb managed within
14

estimated time period of 8 days. Therefore, it reflects that the implementation of voice
recognition plan would require total 156 days for the effective application of plan.
Cost structure
Cost schedule refers to the various types of relative properties which can be related to
fixed and variable cost that a business occurs (Harrison and Lock, 2017; Meredith and Mantel,
2011). In this context, Melbourne private tours can estimate the cost on the basis of below
mentioned cost structure for the implementation of voice recognition technology (refer table 5).
Table 5: Estimated cost structure for implementation of technology
Task Cost
Analysing internal environment 20
Assessing the business readiness 15
Setting infrastructure 25
Implementation of equipment and software 100
Providing training 80
Preparing communication plan 120
Identifying the availability of resources 30
Find out different technologies for voice
recognition 45
Matching the resources 20
Select best alternative 30
Identifying cost and budget 70
Reviewing the plan 60
Managing the change (if required) 85
Final implementation 150
Total 850
On the basis of table 5, it has been estimated that the overall project plan will require the
total cost as 850 dollars. The entire cost can be distributed in the following activities such as
15

analyzing the internal market, business readiness and setting the infrastructure with requirement
of 65 dollars. On the other hand, implementation of software, requirement of training and
communication plan would demand 300 dollars. Furthermore, resource identification,
recognizing various technologies for voice recognition and matching the resources would incur
the 95 dollars. Then after major steps would take place such as selection of best alternative,
preparing the budget, review the plan and managing the change and those would incur the cost
approximate 245 dollars. At the last stage, final implementation of plan with respect to voice
recognition will be done along with requirement of 150 dollars. Hence, it reveals that the overall
project plan of voice recognition technology would demand expected cost of 850 dollars.
Resource breakdown structure
Resource breakdown structure refers to the hierarchical list of resources which are related
to functions and respective resource type (Kerzner and Kerzner, 2017; Norman and et al., 2010).
These are those resources which is used to operate the plan and control of the project work. In
this context, Melbourne private tours can assess the resource breakdown structure for the
allocation of required resources on particular activities with respect to voice recognition
technology. The Melbourne tours can apply the following resource breakdown structure for the
implementation of voice recognition technique (refer figure 5). For the implementation of voice
recognition plan, the company would require financial resources- investments, current capital,
channels of communication and human resources includes project manager, team, technical staff
and sponsors etc. Further, computer and wireless devices would be demanded for the
implementation of voice recognition technology in Melbourne tours.
16

Figure 5: Resource break down structure for implementation plan
POST IMPLEMENTATION PLAN
On the basis of implementation plan, it has been found that the plan is well structured as
per the requirements of the Melbourne private tours. The implementation plan includes the time,
cost and resource schedules. After the implementation of plan, the project manager or CEO of
the company would assess the estimations and compare with actual results. In the post
implementation plan, it can be easily identified that the plan is meeting the expectations or not.
In this regard, Melbourne tours would match the time schedule to the implementation plan that
the project has been finished in estimated time or not. If it leads more time then how much extra
cost would incur that can be mentioned in post implementation plan so mis-management of
resources can be minimized.
Pre-implementation plan shows the detail information regarding cost which would
involve the relative charges and miscellaneous expenses. In this regard, Melbourne private tours
can calculate the cost spent in the post implementation plan and find out the activities which are
occurring the huge cost then estimations. On the basis of post plan of voice recognition
implementation, it can be easily recognized that the plan has applied required number of
resources for the incorporation of technology. If it is found that the limited number of resources
17
Project
resources
Human
resources
Project manager
Project team
Technical staff
Project sponsor
Equipment
Computer
Wireless devices
Financial
resources
Investment in
new technique
Working capital
Channel of
communication

has been applied along with maximum cost then those resources can be replaced with low cost
resources. In this manner, it would be helpful for the Melbourne tours to reduce the overall cost
of the project of implementation of voice recognition technology at Australian highway.
RECOMMENDATIONS
On the basis of report, it has been found that the company is using different processes to
analyze the resources, cost and time that is blocking the excessive time of the project. It requires
the extra resources for operating the software in the company. In this context, it has been
recommended that Melbourne should focus on a particular technique to trained the employees
regarding the new technologies such as voice recognition. Further, it is suggested that company
can focus on the expected critical path to enhance the availability of resources and minimization
of cost as well as time. Further, it can be recommended that company can recruit another skilled
employee to operate the new technologies and software so that profit margin can be enhanced.
CONCLUSIONS
On the basis of estimated plan and report, it has been found that the Melbourne tours
would requires the effective planning before the execution and final implementation of the voice
recognition technology. Further, a complete cost, time and resource schedule can be prepared to
reduce the excessive use of resources. Moreover, it can also be concluded that PERT and Gantt
chart is a successful tool to minimize the overall time for the project with efficiency. On the
other hand, a cost-benefit analysis can be helpful for the company to assess the expenditure and
benefits so that actual profits can be calculated. Further, a post implementation plan can also be
beneficial to know about the possibilities and matching the requirements of the voice recognition
technique.
18

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