The Impact of Teamwork on Employee Performance at Waitrose

This report analyzes the impact of teamwork on employee performance at Waitrose. It discusses the factors associated with teamwork, its impact on employee performance, and recommendations to improve teamwork.

FY028 Inquiry Based
Learning
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EXECUTIVE SUMMARY
Human resources is an valuable assets for the organisation as they are playing a crucial
role in the success and growth of an organisation. Employees are the main reason of
organisational success and their productivity provides an impact on the organisational
performance. This is necessary for a company to build an effective team as it helps in increasing
the performances of employees. This report will be discussing the impact of teamwork on
employees' performance.
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Table of Contents
EXECUTIVE SUMMARY.............................................................................................................2
Title: “The impact of teamwork on employee performance at Waitrose”.......................................4
INTRODUCTION...........................................................................................................................4
Rationale.................................................................................................................................4
Aims and objectives...............................................................................................................4
Research questions.................................................................................................................4
Literature review....................................................................................................................5
Research methodology...........................................................................................................5
Findings and analysis.............................................................................................................6
CONCLUSION AND RECOMMENDATIONS..........................................................................11
REFERENCES:.............................................................................................................................13
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Title: “The impact of teamwork on employee performance at Waitrose”
INTRODUCTION
In competitive world, it becomes crucial for an organisation to improve the productivity
as well as performances of employees. This can be possible only with the assistance of effective
teamwork (Sanyal and Hisam, 2018). This research report will be discussing the necessary
findings related to this topic so that organisation get right and valuable recommendations in order
to run their business. In this context, Waitrose is undertaking in order to analyse the impact of
teamwork on employee performance. Waitrose is the supermarket of British that had a
headquarter in London, UK. This report will uses important and relevant sources that assists an
organisation to analyse the impact.
Rationale
The organisational success and growth is depend on the employees' behaviour and
performances. In the recent study, it is found that the employees generate more productivity
when they are in a team (Ibrahim, Boerhannoeddin and Bakare, 2017). This is the reason that this
research is based on analysing the impact of teamwork on employees' performances. This
research highlights the importance of teamwork in an organisation as it affects on employees'
performances (Kniffin and et.al., 2021).
Aims and objectives
Aims: “To analyse the impact of teamwork on employees performance of an
organisation.”
Objectives:
 To identify important factors associated with teamwork in an organisation.
 To examine the impact of teamwork on employees' performances.
Research questions
 What are the factors associated with teamwork?
 How teamwork affects on the employees' performances?
Literature review
To identify important factors associated with teamwork in an organisation.
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According to Khoreva and Wechtler, 2018, team,work is playing a crucial role in the
success and growth of an organisation. Team is defined as the group of people who have a
common goals in order to achieve them. Teamwork assists an organisation to accomplish their
goals and objectives in an effective way. There are some important factors identify which are
associated with teamwork. It includes trust, engagement in debates, cohesiveness, effective
leadership, knowledge sharing, communication, etc. These all are the important factors which
affects the teamwork in an organisation (Nazir and Islam, 2017).
To examine the impact of teamwork on employees' performances.
According to Diamantidis and Chatzoglou, 2019, there is a direct impact of teamwork on
employees' performance. It is found that teamwork assists employees to improve their
performances and productivity. It is identified that team consists of several members which are
influences by each other.
Research methodology
Research methodology is the process of using research methods by researcher in order to
attain their set objectives (Apalia, 2017). It is very important for a researcher that they should use
effective research method so that they get success in their investigation.
Research method
The researcher used quantitative method so that they can ensure the highest efficiency in
the outcome of research. The reason for choosing quantitative research method is that this
method is less bias which assist them to achieve their set objectives with less partiality.
Data source and collection
In order to conduct a research, it is very important for researcher that they should collect
data from right source so that they are able to investigate effectively. There are two methods
found in the process of data collection that includes primary data collection method and
secondary data collection method (Ndungu, 2017). Primary data collection method is concerned
with the collection of data at first time that means researcher collects fresh data. On the other
hand, secondary data collections method is concerned with the collection of data from secondary
sources such as magazines, newspapers, articles, etc. In this research, both methods of data
collection are using in order to come into effective conclusion. In primary research,
questionnaire is used for the purpose of collecting data from respondents (Ervin and et.al., 2018).
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Whereas in secondary data collection method, literature review is used in order to collect data
from various relevant sources that helps to get some idea.
Sampling methods
There are two important methods found in sampling process such as probability and non
probability sampling method (Bartsch and et.al., 2020). This research used probability method in
which sample are selected by randomly. The sample size which decide for this research is 50.
Questionnaire
Q1. According to you, Is teamwork necessary in the organisation?
a) Yes
b) No
Q2. What are the important factors associated with teamwork in Waitrose?
a) Trust
b) Cohesiveness
c) Sharing information
Q3. Does teamwork impacts on the employee's performance of Waitrose?
a) Yes
b) No
Q4. What is the impact of teamwork on employees' performance in Waitrose?
a) Positive
b) Negative
c) Both
Findings and analysis
Q1. According to you, Is teamwork necessary in the organisation? Frequency
a) Yes 45
b) No 5
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Interpretation: From the above observation, it is analysed that 45 out of 50 respondents
are responded that teamwork is necessary for the organisation. According to them, it is analysed
that teamwork is very important for the success dan growth of an organisation as it increase the
individual performances which results in achievement of organisational goals and objectives. It
is also analysed that respondents understand the importance of teamwork which should be
considered by an organisation in order to achieve their goals and objectives.
Q2. What are the important factors associated with teamwork in Waitrose? Frequency
a) Trust 20
b) Cohesiveness 10
c) Sharing information 20
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a) Yes b) No
0
5
10
15
20
25
30
35
40
45

Interpretation: From the above observation, it is analysed that there are some important
factors which needs to be consider in order to build an effective team. In this observation, 20
respondents agreed that trust is very crucial in a teamwork as it enhances the morale of an
individual, other 10 agreed with cohesiveness and remaining 20 respondents agreed with sharing
information with the team members. These are the important factors found in the organisation
which needs to be evaluate by an organisation in order to achieve their goals and objectives. It is
very important for an organisation that their team should include these factors so that they are
able to make effective teamwork.
Q3. Does teamwork impacts on the employee's performance of Waitrose? Frequency
a) Yes 40
b) No 10
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a) Trust b) Cohesiveness c) Sharing information
0
2
4
6
8
10
12
14
16
18
20

Interpretation: It is analysed that teamwork provides an impact of teamwork on
employees' performances. From the above observation. It is analysed that 40 respondents out of
50 agreed that teamwork provides an impact on employees' performances. This is the reason that
Waitrose needs to analyse the impact so that they can take necessary course of action at right
time which assists in providing positive impact. It is analysed that teamwork provides an impact
as it includes employees in order to achieve organisational objectives. It is necessary for
Waitrose to understand from the observation that they needs to focus on impact of teamwork on
the organisational performance. It is found that it may be positive as well as negative but it
depends on the nature of teamwork.
Q4. What is the impact of teamwork on employees' performance in
Waitrose?
Frequency
a) Positive 10
b) Negative 10
c) Both 30
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a) Yes b) No
0
5
10
15
20
25
30
35
40

Interpretation: From the above observation, it is analysed that 30 respondents out of 50
said that teamwork provides positive as well as negative impact on employees' performances.
This becomes very crucial for Waitrose to analyse the impact that how it givers positive or
negative impact on employees' performance. Waitrose's managers found that if teamwork is
ineffective then it provides negative impact as it reduces the level of productivity as well as
confidence of employees. Company needs to analyse the impact so that they can make strategies
accordingly which assist them to make their business practices efficient and effective. It is very
important to critically analyse the impact as it affects on the overall achievement of
organisational goals and objectives.
After all findings, it is analysed that teamwork in organisation is crucial in order to grow
and success business. This is necessary for company that they should understand the impact so
that they are able to take right corrective actions. It is analysed that teamwork is providing many
benefits to the organisation as it increases not only organisational performances but also
individual performances (Pradhan and Jena, 2017). This will results in achievement of
organisational goals and objectives. In addition to this, it is also analysed that teamwork assets in
improving morale and confidence of employees which provides a positive impact on the
performances of employees. They are able to do their best for the organisation which results in
10
a) Positive b) Negative c) Both
0
5
10
15
20
25
30

achievement of desired goals and objectives. From the above observation, it is analysed that
teamwork should be effective so that the can able to improve the employees' performances.
CONCLUSION AND RECOMMENDATIONS
It can be concluded from the above discussion that teamwork is very important in
organisation as company is run by people and for people. It is identify in the workplaces that
teamwork plays a significant role in the organisations as it provides a huge impact on employees'
performance. It involves number of human resinous which needs to do work with each other so
that they can able to achieve organisational objectives. It is identified that teamwork plays a
significant role in organisation as they are encouraging employees to perform effectively.
Teamwork is not easily established by an organisation as it requires to include all these elements
in a team. These factors helps in building an effective team. It is found from the above
discussion that teamwork integrates the individual's goals with organisational goals which results
in achievement of organisational goals. It is also analyse that teamwork is the group of members
that have common goals and objectives which needs to work together so that they can give their
best. It is analysed that teamwork is the main reason of organisational success and growth. This
is very important for company that they have to build an effective team so that their employees
feel comfortable and confidence in order to grow a business. Teamwork has a direct impact on
employees' performance as they are the part of team. People get motivation from other members
of a team which assists them to achieve organisational objective. Teamwork boost the employees
morale and motivation that helps them to improve their performances. It gives a positive impact
on employees' performance if organisations are trying to improve their teamwork. Employees
performance is increase when they are in effective team. When people are ready to work in a
team then they get motivation and encouragement which increases their potential as well as their
productivity. It is very obvious that teamwork has a significant role as they include human
resources which are the most valuable of an organisation. It is also analysed that teamwork
provides positive as well as negative impact on the individual performances.
In order to reduce the negative impact, there are some recommendations which are
mentioned below that helps an organisation:
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 There are many challenges found in the path of teamwork and it is necessary for an
organisation that they should remove all obstacles with an appropriate strategy. For that
purpose, company needs to build an effective team which assists an organisation to deal
with the challenges of teamwork.
 It is also found that teamwork can be improved with the assistance of proper training and
development programs. Company should makes a culture in such a way that always
motivates employees towards organisational objectives. This gives a positive impact on
employees' performance as they can motivate towards teamwork.
 It is necessary for an organisation that they should consider all the factors in order to
build an effective team such as trust, communication, sharing information, etc. These all
are the important elements that helps an organisation to improve employees'
performances.
 In order to reduce the negative impact of teamwork on employees' performance, company
should try to reduce the complexities and work pressure of teamwork so that they can
motivate and encouraged towards organisational goals and objectives.
 Teamwork has the ability and capability that enables the team members who have higher
level of self confidence, emotional security, etc. It is really helpful in order to create
healthy work environment. So that's why it is recommended to the organisation to get
online as well as offline training program in the phase of COVID-19.
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REFERENCES:
Books and Journals
Apalia, E.A., 2017. Effects of discipline management on employee performance in an
organization: The case of county education office human resource department, Turkana
County. International Academic Journal of Human Resource and Business
Administration, 2(3), pp.1-18.
Bartsch, S., and et.al., 2020. Leadership matters in crisis-induced digital transformation: how to
lead service employees effectively during the COVID-19 pandemic. Journal of Service
Management.
Diamantidis, A.D. and Chatzoglou, P., 2019. Factors affecting employee performance: an
empirical approach. International Journal of Productivity and Performance
Management.
Ervin, J.N., and et.al., 2018. Teamwork in the intensive care unit. American Psychologist, 73(4),
p.468.
Ibrahim, R., Boerhannoeddin, A. and Bakare, K.K., 2017. The effect of soft skills and training
methodology on employee performance. European Journal of Training and
Development.
Khoreva, V. and Wechtler, H., 2018. HR practices and employee performance: the mediating
role of well-being. Employee Relations.
Kniffin, K.M., and et.al., 2021. COVID-19 and the workplace: Implications, issues, and insights
for future research and action. American Psychologist, 76(1), p.63.
Nazir, O. and Islam, J.U., 2017. Enhancing organizational commitment and employee
performance through employee engagement: An empirical check. South Asian Journal
of Business Studies.
Ndungu, D.N., 2017. The Effects of Rewards and Recognition on Employee Performance in
Public Educational Institutions: A Case of Kenyatta University, Kenya. Global Journal
of Management and Business Research.
Pradhan, R.K. and Jena, L.K., 2017. Employee performance at workplace: Conceptual model and
empirical validation. Business Perspectives and Research, 5(1), pp.69-85.
Sanyal, S. and Hisam, M.W., 2018. The impact of teamwork on work performance of
employees: A study of faculty members in Dhofar University. IOSR Journal of Business
and Management, 20(3), pp.15-22.
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