Performance and Effectiveness of General Manager at Damson Dene Hotel

This report critically analyzes the performance and effectiveness of the General Manager at Damson Dene Hotel, using various management theories and team working theory to improve people management skills.

Wayne The Hotel
General Manager

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY ..................................................................................................................................3
Critically analyse performance and effectiveness for the profile of General Manager of
Damson Dene Hotel....................................................................................................................3
With the help of team working theory, Discuss the prominent improvement in people
management skills.......................................................................................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Effective style of management is categorised as collaboration of a common platform in
order to take out prominent outcomes in effective manner. For the major purpose of running
managerial process effectively the major role of management is to make effective bond between
employees and managerial personnel (Aithal and Kumar, 2017). Along with this effective
leadership style is playing essential role in giving appropriate direction to employees so that they
can execute plans and operations in more effective manner and stay motivated as well. This
report is based on Damson Dane Hotel which is a leisure hotel situated in UK. The organisation
is holding various amenities such as spa, swimming pool and many other luxurious services. This
report is covering general manager profile existed in Damson Dane Hotel and their role for teams
and the whole organisation by using various theories of team management and business
activities.
MAIN BODY
Critically analyse performance and effectiveness for the profile of General Manager of Damson
Dene Hotel
Management in an organisation is managing function and putting efforts to getting things
done by others in order to attain organisational performance. With the help of management
behaviour performance of individual can be analysed in such a way that strategic intent of the
business can be met. Within this concept manager of Damson Dene Hotel is reviewing progress
of the organisation with the major purpose of enhancing skills and knowledge of individual.
Manager of Damson Dene Hotel Wayne, is providing authority of making relationship with their
employees so as to manage stability and effectiveness in overall working. On the other hand
general manager is facing several issues such as miscommunication between employees,
insufficient management within hotel, stiff behaviour of employees and less motivated staff etc.
For the major purpose to deal with problems faced by Wayne management theories are being
used by them which are examined in detail as under:
Theory of X and Y
This theory is helpful in exhibiting motivation in human capital of organisation and
enable the organisation to use effective practices of management in order to exert needs and
requirement of individual (Kirdina-Chandler, 2017). For the major purpose of inhaling

motivation this is imperative that various models are to be used in such a way that whole the
resources can be used in optimal manner (Boamah and et. al., 2018). Besides this development
criteria is to be filled in order to meet actualisation needs and to perform proper communication
with employees. In the perspective of employees, they are prone to receive rewards and for that
extraordinary performance is being shown by them so that goals can be managed in sufficient
way. Hard skills and soft skills are two major constraint of this theory in which prominent
measures can be taken for supervising and guiding employees. Punishment can be given to
employees when they are not showing capabilities to meet their obligations. In the background of
manager of Damson Dene Hotel, they are lacking trust factor within employees so this is
impacting overall performance of the organisation in negative manner. On the other hand soft
approach is defined as those undertakings which are providing direct impact over creativity due
to which newness can be rendered to the business (Zhou, Guo and Liu, 2019). These forces are
helping organisation in facing prominent degree of corporation within employees which may
lead employees to execute their given job with effectual manner. The manager of Damson Dene
Hotel Wayne has observed that their employees are not giving 100% efforts to the organisation
due to which desired outputs are not accomplished by the organisation.
Action centred leadership

Under this management is is defining group tasks and plans work so that to use resources
in such a way that whole the resources can be utilised in fuller manner. This leadership style is
managing employee morale and team spirit in a way by which team cohesiveness can be
maintained and enhanced. The foremost step under this leadership style is to establish proper
channel of communication and to train people. In the context of Damson Dene Hotel, their
manager is appointing sub leaders so that personal problem of individual can be met and
resolved in prompt manner. The major problem faced in hotel is regarding mismanagement and
internal conflicts, so by using action centred leadership theory conflicts arising between group
needs and individual needs can be met (Kas, Jorissen and Rehr, 2016). On the other hand
manager of Damson Dene Hotel Wayne is providing appropriate praise so that their standard can
be enhanced and positive implications can be seen in organisational performance. On the other
side formal direction is being provided to employees so that higher focus can be attained which
tries to avoid any delays. For manager of Damson Dene Hotel effective managerial system is
made by them in order to exhibit proper channel of management and supervise whole functions
in supervised manner. Management of the organisation is making huge efforts so that to avoid
controlling power held by external environment.
Transformational leadership
This theory is based on engendering high motivation within employees so that employees
can be aligned to their commitments. On the other hand this style of leadership is creating loyalty
and trust among employees due to which overall performance can be transformed in such a way
that fortunes of the business can be changed. In the context of Damson Dene Hotel this style of
leadership empowers vision pertained by people by which opportunities for success can be
grabbed in early manner (Hawkins, 2017). This style enable the manager to supervise internal
and external functions of the business in such a way that overall performance of employees can
be significantly increased. Besides this responsibilities are being delegated in such a way that
they may align with primal objective of organisation. Manager of Damson Dene Hotel Wayne is
trying to put high emphasis of organisational key values in order to celebrate success.
Management of the hotel is facing numerous issues which are related to kitchen and
mismanagement in supply chain management so in this respect manager is taking several steps in
order to minimise negative impacts (Cardiff, McCormack and McCance, 2018). This style of
leadership is based on mutual dependence and articulate a clear vision in order to motivate

employees for making a path by which overall objectives can be attained and faced problems can
be solved as well.
With the help of above mentioned management theories various elements can be
stimulated which are elaborated as under: Delegation and decentralisation: In this aspect decentralised control is being exhibited
by hotel management in order to eliminate any additional intervention of various
managerial level. This is the concept which is used by Damson Dene Hotel in order to
delegate responsibilities in such a way that quickness and prominence can be attained in
easy manner. This is providing confidential efforts in decision making through which
major advantages can be attained by the organisation (Masood and Afsar, 2017). Job enlargement: This is associated with articulation of various features of jobs which
are existed in the organisation and can be used by employees to support their objective of
dealing with numerous opportunities. In the background of Damson Dene Hotel
opportunities of job enlargement are given to working employees so that they can show
their full potential to draw advantageous output for the business and find out ways for
organisational success (Clair, 2020). Participative management: Under this aspect management of Damson Dene Hotel is
trying to collaborate with employees for the major purpose of framing decisions. These
activities help management team in controlling whole organisation in effective manner.
In the context of Damson Dene Hotel this management style helps them to deal with
major problem faced by the organisation and attaining prominent goodwill in the market.
On the other hand positive environment can be rendered by dealing with all the issues in
effective and simple way.
 Performance appraisal: Performance appraisal is defined as regular checking of
performance of individual in order to ascertain their contribution to the organisation. By
using effective managerial theories performance factor of every employee can be
accumulated by which their potential and calibre can be identified and accordingly. These
aspects are leading to motivate employees in such a way that employee engagement can
be enhanced (Yue, Men and Ferguson, 2019).
Management and leadership theories are providing high implications over performance of
individual and organisation as well. These managerial styles are leading the organisation to

accomplish objectives and aims in barrier free manner. Using these theories manager Wayne of
Damson Dene Hotel can provide full support to their employees and provide them a path of goal
achievement.
With the help of team working theory, Discuss the prominent improvement in people
management skills
For collection of effective ideas there are various theories which are used so that to draw
prominent motivation to employees in effective way. These management theories are supervising
goals and aims of the business in such a way that effective strategies can be made. Employee
motivation is defined as a driving force through which overall capabilities of employees can be
examined and can be enhanced as well. In the context of Damson Dene Hotel manager Wayne is
using effective concepts so as to motivate their employees and use their capabilities for business
development (Marshall, Coleman and Reason, 2017). Manager of the hotel is using various
management approaches in order to help their employees in development and attaining higher
contribution over business success. Some of the reasons are there which are dealing with
effective management style of the organisation arte elaborated as under:
 Team development theories are enhancing productivity of overall workforce existed in
Damson Dene Hotel.
 Management theories are used by management so as to get assistance over process of
decision making and to execute roles and responsibilities in clear manner.
 Manager of Damson Dene Hotel is putting efforts in order to attain fuller participation of
their employees which higher collaborative working can be seen. Management theories are making path of employee motivation in which effective
judgement skills can be made (Flores-Parra and et. al., 2018).
Belbin theory of team development:
This theory is emphasised on employee personality by using various measures of control.
Under this team members are given their own roles and responsibilities for execution and brings
higher efficacy in the business. Roles under this theory in context of Damson Dene Hotel are
explained as under:

Monitor Evaluator (thought oriented): Under this aspect rational thinking approach is being
used by Damson Dene Hotel so as to find out effective solution. Damson Dene Hotel is facing
numerous issues regarding their management so within this role problem can be identified in
early stage (Bendell, Sutherland and Little, 2017).
Specialist (thought oriented): These persons are field experts and they are laced with high
degree of knowledge. In this way Damson Dene Hotel and their manager can give authority to
specialist person so that to enhance overall organisational performance.
Plant (thought oriented): These people are not bounded by any thought so in context of
Damson Dene Hotel this role is exhibiting high capabilities in employees.
Shaper (action oriented): These personnels are extrovert by nature and tries to communicate
with people in unique and effectual manner. In the context of Damson Dene Hotel these people
are leading the organisation by their abilities and making a path so as to reach to their goal.
Completer (action oriented): These people are introvert in nature and helping whole thr
organisation in completing task in optimal manner. For Damson Dene Hotel positive
environment is being created by these people in which delays are avoided.
Implementer (action oriented): These individuals are capable of managing organisation in a way
that implementation of change can be rendered easily (Grunberg, and et. al., 2019). For Damson
Dene Hotel these are blood for the organisation and taking full responsibility of task
management.

Coordinator (people oriented): These individuals are developing interpersonal relationship with
employees so that to convey role of mediator between management and employees.
Team workers (people oriented): These individual are capable of managing team with
cooperation and motivation.
Resource Investigator (people oriented): These person are having role to bring prominent
resources in the organisation so that all the task can be executed in easy manner (Sadideen and
et. al., 2016).
CONCLUSION
From the above report this can be deduced that one of the prominent element of an
organisation is effective efforts drawn by teams. These teams are helping the organisation to deal
with change and manage change in most effective manner so that roles and responsibilities can
be executed in sufficient way. In the business there are numerous roles which are executed by
individual and to manage the same manager is playing vital role. Belbin theory is helpful for
delegating roles and responsibilities in such a way that any overlapping can be eliminated which
brings effectiveness in attaining overall objectives.

REFERENCES
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