Impact of Supportive Organizational Behavior Model on the Performance of a Hotel Manager

This essay explores the impact of the supportive organizational behavior model on the performance of a hotel manager, using the example of Wayne Bartholomew from the TV show 'The Hotel'. It also discusses Tuckman's stages of group development for team work.

Wayne the Hotel Manager

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................3

INTRODUCTION
Management refer to all activities and control that are running or including in the firm.
Damson Dene is one of rising Hotel after shooting of “The Hotel” episodes there. Series on
Channel 4 describe about relation between Wayne Bartholomew (Manger) and polish staff.
Essay highlights supportive organization behaviour model impact on performance of general
manager. Tuckman’s Stages of Group Development for team work also explain in the report.
TASK
1. Management and Leadership Model
Supportive model emphasizes on manager’s role in improving and supporting worker’s
performance. It become necessary for changing business that workers remain motivate towards
worker and hence senior authority has to design a job that highly impact on productivity of
employees. There are number of step taken by management for it such as change in the
leadership, Support of Managerial orientation, Activities design as per the employees, Personal
growth of workers and Performance assessment(Chan, 2019). The Hotel show describes the way
in which manager Wayne Bartholomew handle the staff and motivate them for work. It becomes
important for the hospitality to support human resource as customer satisfaction level highly
depend on them for example: workforce is humble and welcoming then visitors gives positive
review also support mouth to mouth publicity of the firm. Five elements of models are discussed
below.
Depends on Leadership
Manager’s leadership quality plays important role in organisation. Management must be
supportive and friendly for workers so that they remain to all form communication and in return
senior authority quickly resolve various kind of issue in the firm. In this they try give more
autonomy to employees at work place so that skills related creativity and innovation can be
improved. However, performance and work analysis should be checked by manager after or in
mid of task so that any deviation cannot leads to loss of money and wastage of raw material.
Wayne of Damson Dene use different kind of leadership approaches to increase quality,
efficiency and productivity of the workers for example task are assigned by him and only in the
end analyse which gives autonomy to workforce and they will be able to provide best of their
work. Employees’ personal growth is also focused by the management for example performance
analysis of human power using various key performance indicators help them to gives rewards,
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awards, incentives, increment and promotion. Working people loyalty increase by this method
and employees turnover decreases (Nicolescu and Lloyd-Reason, 2016). The Hotel web series
also video shoot there which attract large number of customers and stakeholder of the firm
becomes celebrity, this help firm in increase market share and also increase in payment and
incentives of workers. After completion of episode, very few people migrate to another firm and
management become more supportive to workers. There are large number of programs manager
has started as staff is diverse in the company for example: communication training programs
impact on speaking skills of the employees and hence enhance in their performance. Professional
development plans again become game changer it develops various kind of skills in the
workforce and using this skills firms able to gain competitive advantage in changing business.
Managerial orientation is support
In this management describes goals and objective of the organisation and according task
and guidelines provide to workers. It helps in making plan in systematic with effective way and
hence firm will be able achieve higher target on time. There are large numbers of project that has
to complete firm on time and define each one’s goals and strategy by managers help in achieving
higher targets’ of time. Clear and proper vision must be needed in it so that confusion cannot be
created between workers and employees and hence both remain focused towards goals of the
organisation. In this management analyse market and different kind of product & service and
according to that objectives are sets and also detail process is written. Training and development
programs are also given by the management to workers and also describe the process that they
have to following during work. It helps manager remain focused on accomplish goals with the
help of employees. Damson Dene Hotel management team emphasizes highly focused on
developing a proper plan and objectives associate with it. After this they communicate with
stakeholders and employees so that support of them can help in gaining competitive changing
market. When The Hotel episode started manager define that they will support the director and
people involve it and it will help in attracting large number of customers. Outcomes of it help in
gaining various kinds of travellers in United Kingdom and locals which help firm in increasing
profit share in hospitality business. Objective easily accomplished by it can be evaluate by rising
revenue compare to last year and customer satisfaction level improved can be analysed from
number of comments on trip advisor.
Employees’ orientation is job and performance
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It becomes necessary for the hiring right person for job because increasing competition as
well as competitive salary become a barrier in maintaining retention rate of the firm. Manger of
the firm has to choose effective way for attracting employee and decrease their migration to
other association. It can be possible by organizing events that tells how the firm will impact on
personal growth of the employees so that they able to gain loyalty of employees. It enhances
quality, productivity and efficiency of the workers and hence work will be achieving higher
goals on time (Matlakiewicz, 2018). Damson Dene manger recruit diverse workforce for
example present workforce in the organization is from Poland, UK etc. Wayne us various kind of
orientation programs in entertaining way so that all employees remain motivated towards
workers. Events and different films as well as series shouted in the premises which makes
stakeholder of the firm star and hence they remain part of the associatio (Ndalamba, 2018).
Management highly emphasizes on personal growth of the employees hence training and
development programs are time to time introduce in the firm. Promotions, Incentives, increment
etc. process are explained to workforce so that they remain focused for completing long term
goals of the organisation.
Employees need meet is status and recognition
Personal growth of workers is one of the essential parts of the firm and hence managers
have to develop various kinds of plans associate with it. For example with the help of human
resource management analysis productivity and quality and according to it they will be given
award, reward, incentives, promotion and increment. There are various performance analysis
system use by the management for it such as KPI, 360 degree feedback etc. and hence manger
will be able to provide right opportunity and support in financial growth of the employees.
Individual and Team task are given to people in the firm and the one who accomplish fist will be
given recognition in front of others which encourage other to work hard. Motivation is necessary
in the organisation but words and amount to people has high impact, it is important that firm
gives opportunity to workers accordingly. Changing market increase competitive salary highly
effect on managing talented and skilled workforce in the firm and also become barrier in growth
of the firm. Increasing profit can only be possible by right people in the firm and hence personal
growth program is the only way to increase loyalty of employees and decrease their migration to
another organisation (Vladislav, 2017). Survey and feedback boxes in the firm can help
management to understand various kind of problems that are facing by workforce and can timely
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solved it which increase friendly environment in the organisation. Wayne Bartholomew has to
mange diverse workforce and always increase managerial skills to attracts employees and able to
gain their loyalty. There are various programs related to personal growth of workers started in
the firm which help in managing skilled and talented employees in the organisation. Performance
analysis done timely by the firm and as per the points they will be given opportunity, amount and
recognition in Damson Dene. Manager always listens and understand problem of employees and
accordingly react so that workforce can easily satisfy the decision and health environment is
create. Cultural and festival events are celebrated in firm which help in developing mutual
respect for all the people.
Performance results is awakened drives
Management use various kinds of tools in the organisation in order to check and analyse
performance of the workers (Ahmad and et.al., 2017). It has dual impact such as employees able
to understand where they are lack in quality of work or good and on the other management will
be able to provide training & development program as per the need, also give incentives and
opportunity accordingly. Damson Dene Hotel’s manager analysis performances of the workers
on monthly basis and according to that make changes in task and provide resource. It increase
productivity, quality and efficiency of workforce and they are able to develop professional skills.
It also help in improving innovation and creativity skills.
2. Team Working Theory
Increase competition needs shifted management focused on building team. Various kind
of theory evolves from many in relation to adding all skilled people for particular project.
Tuckman give theory related to building team and divided into 5 phases forming, storming,
norming, performing and adjourning. Wayne Bartholomew manager of Damson Dene Hotel can
use these steps to increase efficiency, quality and productivity of the work.
Forming
In this stages manager choose different skill and talent workers for the work. Employees
are only choosing for the job but leader has to maintain and select wisely for the work. Roles and
responsibility of workers is not clear in this phase and hence it will become difficult for project
to maintain disciple and maintain patience level (Davis, 2020). All people are introducing to each
other and time will be give for knowing each other so that they become part of the team. In this
manager has to control and try to understand all employees’ problem
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Storming
Employees difference in this stages and may create various kind of challenges for the
firm and project manager. Working style of different people is different and also
miscommunication in initial stages can also become barrier for the firm to running plan. They
can also question on management about not clearing goals and increase workload which increase
depression as well as isolation atmosphere at workplace. Manager must try to humble, take
feedback and quickly resolved it for successful running of the plan.
Norming
In this phase worker set their difference apart and try to increase communication level
which will help in accomplishing goals. Respect and socialization improves and hence team can
be properly developed. Managers also involve in this stage and feedback, suggestion etc. are
analyses and changes will be making in the plan. Employees try to share their opinion with each
other and hence a team start building.
Performing
Performing is implement changes step and this manager focus on working abilities of
team and evaluates it for further action (Logie, Belletier and Doherty, 2020). Employees will
start working for single goal and hence increase their efficiency, quality and productivity of the
work. Management must check that which employees are leaving the job and in vacant place
who can work. Structure and process must be followed by developed guidelines; any deviation
must be address timely.
Adjourning
It becomes difficult for developing team leaving the each other and starts new work in
small project. However, in big firm restructured after some period. In the end people will gain
various professional skills and manager too.
CONCLUSION
It can evaluate from the essay that management plays important role in changing
business. Manager of Damson Dene Hotel in United Kingdom use various kinds of approaches at
workplace in dealing with workforce as show in “The Hotel” episode. Supportive model use by
the management impact also describe in it for example focusing on personal growth of workforce
increase quality, efficiency and productivity of their work and firm will be able achieve higher
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target on time. Tuckman’s model in team working also explains in the essay. It explains the way
in which team is formed and can be managed by project manager.
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REFERENCES
Books and Journals
Chan, K., 2019. The Impact of Perceived Organisational Support on Employee Retention and
Successful Organisation Management (Doctoral dissertation, UTAR).
Ndalamba, K., 2018. Leadership ethos: a framework for value creation in organisation
management. Journal of Business and Management06)p.44-49.
Nicolescu, O. and Lloyd-Reason, L. eds., 2016. Challenges, performances and tendencies in
organisation management. World Scientific.
Matlakiewicz, A., 2018. Positive psychology in organisation management-theoretical approach.
Torun Business Review74).
Vladislav, K., 2017. Issues of organisation management throughout the lifecycle.
Ahmad, M.H., and et.al., 2017, October. Trust in management, communication and
organisational commitment: Factors influencing readiness for change management in
organisation. In AIP Conference Proceedings (Vol. 1891, No. 1. 020019). AIP Publishing
LLC.
Davis, A., 2020. The Experience of Being on a Research Team While Learning about Leadership
Theories. Journal of Transformative Learning.
Logie, R.H., Belletier, C. and Doherty, J.M., 2020. Integrating theories of working memory.
Oxford: Oxford University Press.
Online
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