Conflict Resolution in Web Programming Department: A Case Study

Case study

Table of Contents
Part -1...............................................................................................................................................3
Part -2...............................................................................................................................................4
REFRENCES...................................................................................................................................6

Part -1
1. The conflict that has arisen between members of the Web programming department due
to new space. The old room was big and all programmers are comfortable there but in
new place there is less space and members are not satisfied. In new place, all
programmers are sitting in the row of cubicles and to interact with each other they have to
speak loudly. Sanjay is not giving his window place to anyone and he is in the middle of
cubicle with Rosa and Kris. Conflict arise because programmers are not satisfied by
space and they are not able to focus on their work. Sanjay seems to be in bad mood daily
because Rosa and Kris are chatting, this affect work of all members. The leader need to
prioritize actions, for establishing motivation and working scenarios effectively within
system to bring on connective rise diversely.
2. This conflict is not relational conflict because in this case study, issue arise due to change
in space and programmers did not get proper space to work. Earlier, they were having
their own cubicles and working as a team to complete work. Now, programmers are not
having proper cubicles and due to this reason conflict arise between them. Relational
conflict refers to differences between individuals for issues related to esteem, control and
affiliation. In staff meeting, no one spoke and no one is taking interest in working. This
conflict is related to space because members are used to of old place and they need time
to adjust in the new place (Einola, and Alvesson, 2021).
3. According to Fisher and Ury’s method of principled negotiation, people should
understand viewpoint of others and place themselves in other’s place so that they can
know that why decisions is taken. Do not blame others for any problem or action taken
by them. There are four elements of Fisher and Ury method of principled negotiation i.e.,
separate the people from problem, focus on interest, not position, insist on using objective
criteria and invent different options for mutual gain. In the given case study, to separate
people from problem, a meeting should be arranged and issues must be solved by Martin.
He should tell staff members that earlier work was done properly but now no one is
working efficiently. He should make new plans or strategies and tell members to follow it
so that work can be completed on time. Staff members should have some patience and try
to solve their issues by interacting with other.