Customer Management System (CMS) Assignment

12 Pages3592 Words389 Views

Added on 2020-10-23

Customer Management System (CMS) Assignment

Added on 2020-10-23

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WESTFIELD

Customer Management System (CMS) Assignment_1

EXECUTIVE SUMMARYInformation Technology is one of the most important requirements of an organisation. Inorder to ensure that appropriate growth and development is taking place Information Technologytends to play a major role for an organisation such as Westfield Group. From the below findings,it can be seen that adoption of updated and newly build management systems can help theorganisation to reach required growth and gain set competitive advantage. Also, the organisationis going to make use of systems such as Customer Management System (CMS) or ExecutiveSupport System (ESS) in order to develop its potential and gain better scope in the market.

Customer Management System (CMS) Assignment_2

Table of ContentsEXECUTIVE SUMMARY.............................................................................................................2INTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................1Frameworks for analysis..............................................................................................................1IT Governance Model..................................................................................................................4Assessment of ethical consequences............................................................................................5Recommendations........................................................................................................................6CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9

Customer Management System (CMS) Assignment_3

INTRODUCTIONInformation Technology has become one of the most important aspects of businessesoperating across the world. The arrival of internet has made it easy for the businesses to sell theirproducts and services online and solve customers queries and disputes. The present reportexplores the important frameworks for analysis used by ethical and IT governance. The chosenorganisation for the report is Westfield group (Nenzhelele, 2017). The organisation is a anAustralian shopping centre company. Its founders are John Saunders and Frank Lowy and isheadquartered in Los Angeles, California, United States. The report aims on outlining the ethicalimplications of changes which have been occurred in the business due to digital innovation.Also, it identifies in what manner competitive advantage can be maintained. MAIN BODYFrameworks for analysisThe framework which is going to be used here is the framework of InformationTechnology (ISO/IEC 38500) which is a IT Governance Framework. Below mentioned are theprinciples of this framework under outlining the changes have been occurred in the business dueto digital innovation. (Source: Structure of ISO/IEC 38500 norm: ISO/IEC 38500, 2017)Principle 1: Responsibility – Being responsible is one of the most important aspect of abusiness. The business needs to follow the rules and regulations set by the governmentand serve its people accordingly. It can help the business to reach new growth and ensurethat appropriate development is taking place. In order to be responsible the business1Illustration 1: Corporate Governanceof Information Technology

Customer Management System (CMS) Assignment_4

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Customer Management System (CMS) Assignment