Westmount Moving & Warehousing Logistics Supervisors Company Research Project

COMPANY RESEARCH PROJECT Westmount Moving & Warehousing Logistics Supervisors Company Research Project Author note: Introduction: 3 Part 1: 3 Westmount Moving and Warehousing: 3 Supply chain career of interest: 3 Roles and Responsibilities of the career: 3 Salary Expectations for the job role: 5 Part 2: 5 Critical discussion of Operation Management 5 How the company uses the decision: 6 Part 3: 7 Mission statement of the Westmount Moving and Warehousing Company: 7 Strategies undertaken by the company to fulfill mission statement internally: 7 How

Running head: COMPANY RESEARCH PROJECT
Westmount Moving & Warehousing
Logistics Supervisors
Company Research Project
Name of the Student:
Name of the University:
Author note:

Table of Contents
Introduction:....................................................................................................................................3
Part 1:...............................................................................................................................................3
Westmount Moving and Warehousing:......................................................................................3
Supply chain career of interest:...................................................................................................3
Roles and Responsibilities of the career:.....................................................................................3
Salary Expectations for the job role:...........................................................................................5
Part 2:...............................................................................................................................................5
Critical discussion of Operation Management............................................................................5
How the company uses the decision:..........................................................................................6
Part 3:...............................................................................................................................................7
Mission statement of the Westmount Moving and Warehousing Company:............................7
Strategies undertaken by the company to fulfill mission statement internally:.........................7
How the same strategy helps in accomplishing competitive advantages over the company:...7
Conclusion:......................................................................................................................................7
References:......................................................................................................................................9

Introduction:
Supply chain management is the process by which the services and goods are managed
from the centralized management system. The entire process of converting a raw material into
a final product is managed by the supply chain management system. For this discussion we
have considered to the Westmount Moving and Warehousing, Montreal, Canada as the
company which uses supply chain management process for the business improvement. In this
report we are about to discuss some of the important aspect of the Company, Westmount
Moving and Warehousing situated in Montreal, Canada and how the company has improved
itself with the repeated usage of those techniques in the organization and out the origination.
Part 1:
Westmount Moving and Warehousing:
The company was established in the year 1938, and since then it is providing services in
the transportation of the goods sector. The main job of the company is provide assistance in
moving out goods internationally. Westmount moving takes care of the entire process of
moving out the goods, packing them, placing it back to the destination and unpacking with
extra care and responsibility. The industry in mainly into Consumer Services, where its main
focus is the customer satisfaction through efficient services around the world. At present, there
are about 200 employees engaged in the organization, with branches in Kitchener and Ottawa
in Ontario. The main features of the company includes, both local and long distance moving
within the country, Canada, apart from this, they help in moving outside the countries and
overseas as well. They also support relocation of the employees, commercial moving, and many
more facilities.
Supply chain career of interest:
According to the National Occupational Classification of Canada, there are various job
roles in the supply chain management system offered by the companies in Canada. The
Westmount Company also offers many job roles in this sector as well. Among all, Logistic
Supervisor- transportation is very interests me the most.
The NOC code for Supervisors, supply chain, tracking and scheduling co-ordination
occupations is 1215.
Roles and Responsibilities of the career:
According to the NOC, the roles and responsibilities of the career opportunity placed by the
organization are mentioned as follows:
 The person in charge of the position is responsible for shipping, storing, receiving,
maintain and distributing the inventories of the products, materials and parts.

 Processing the transaction for the purchase, co-ordination for the process of production,
dispatch of the crews.
 Scheduling of the routes for the transportation along with the crews,
 Operation of the ramp vehicles in airports and few more in the transportation areas.
 The overseas logistics for the purpose of the operations of the organization is
determined by the people involved in this career as well.
 Resolving work related issues and preparing reports mentioning the progress in the
areas are resolved by them.
 Training workers for the duties, making them capable for the job.
 Ensuring smooth operations of the systems, equipment and the machineries along with
the repair work.
The effective job role:
From the above mentioned responsibilities of the job, the following job roles are quite
interesting,
 Scheduling the routes for the transportation purpose. Scheduling the routes is very
important and determines the entire process and time taken for the completion of the
process. Schedule prevents clash between the tasks in the similar region of the
company.
 The person in charge of the position is responsible for shipping, storing, receiving,
maintain and distributing the inventories of the products, materials and parts. This
process involves responsibilities in the supply chain field. The logistics supervisors in the
department of the transportation of the company is responsible for the taking care of all
the stages and processes in the supply chain management system of the Westmount
Moving and Warehousing Company (Bhatt, Bector & Appadoo, 2014).
Unattractive job roles:
The unattractive job roles as per of the logistics supervisor of the company includes,
 Training new employees for the job: Training the new employees is not only time
consuming for an individual, but also it distract a responsible person from his actual
job role. The role of the logistics supervisor is extremely crucial. One thing out of the
place can make a huge difference in the entire process of the supply chain. Hence,
the job of training the employees must be given to people who are experienced in
the field but have lesser responsibilities. For example the former employees of the
Company can be bets trainers for the new ones.

 Processing the transactions: the transaction process is very sensitive, consisting of
the company and the customer data linked with the bank details. The finance and
accounts departments are proficient in doing so, not the logistic supervisors.
Salary Expectations for the job role:
According to the PayScale website, the average salary of a Logistics Supervisor in Canada
is CA$53,937 per annum. The highest pay according to the website is CA$72K and the lowest
pay for the same job is CA$42K
According to the Glassdoor website, the average pay scale of a logistics supervisor is
CA$57k per annum in Canada. The lowest pay amount per annum for the logistics supervisors
according to this website is CA$35k and the highest be CA$69k.
According to the LinkedIn website, the average salary of the logistics supervisor per
annum is CA$58,000, with highest pay of CA$84000 and the lowest CA$35000.
Websites Salary
Glassdoor CA$57k
PayScale CA$53,937
LinkedIn CA$58,000
The websites gives an approximation of the salaries in different job role. They uses
different prediction process for the analysing the average salaries hence the results varies in the
different websites.
The job is very interesting and I would like to take up this job responsibility because of
the two reasons.
Firstly, the salary offered for this position in the company is good, that is, an average of
CA$55K is provided to a logistics supervisors in Canada. This is an attractive salary for the job,
for which I would like to take up the job role.
Secondly, the responsibilities of the job role are incredible. Starting from the time
management, quality management, crew management, despatching, and many more, a wide
range of activities can be learned and performed in this field. The area of knowledge here is
very broad for which I want to apply for the job role.
Yes the salary that has been offered as per the Glassdoor, linkedIn or PayScale is good as
per the position of the Logistics Supervisors.

Part 2:
Critical discussion of Operation Management
According to the studies, there are ten critical decision of the operations management
processes and they are: Designing of goods and management, quality management, Process
and capacity designing, location strategy, Designing and Layout strategy, Job design and human
resource management, supply chain, inventory management, Scheduling and maintenance. All
of these helps in improving the operational management of a Company. In case of the
Westmount Company, some of the discussion techniques are very useful. In the foll0owing
section we are about to discuss how the critical techniques are utilized by the company for
better management of the operations (Copacino, 2019).
How the company uses the decision:
Among these ten, the 6 most important critical discussion techniques for the management
operations that is considered by the Westmount Moving Company is given below:
1. Quality management: The Company is based on customer relationship. They are
involved in transport of goods sector which needs quality of people as well as
equipment for the services. Westmount lays emphasis upon the quality of packaging,
transports, and protection of the goods that are being transported. Thereby enhancing
the quality management in the system.
2. Supply chain management: For a Company to make progress in its business, an efficient
supply chain management system is essential. Westmount Company maintains an
excellent supply chain management system for the enhancement of the services, such
that the entire process runs with efficiency. The warehouse managers in the supply
chain of the Westmount Moving and Warehousing takes care of the inflow and outflow
of the goods in within the company (Chae, McHaney & Sheu, 2020).
3. Human Resource Management: The people are trained by the master trainers
experienced in the field of the supply-chain who effectively and efficiently deals with the
entire process of the organization.
4. Scheduling: Westmount Company is specific about the management of time, hence,
they create a schedule for the process of management in the entire system. There is a
schedule for every process in Westmount Company. Starting from generation of the
reports, to despatching, to shifting of the goods, everything is done as per the schedule
determined by the company. This helps in improving customer satisfaction in the
organization.
5. Maintenance: Supply chain management system is controlled by the centralized
administration. Not only that, technological advancement has transformed all the data
available into information system. Westmount company has specific technical team
arranged for taking care of the only supply chain management system in the company.

Apart from this, trained and skilled labour of the organization are completely
responsible towards their duty and take care of the customer’s essentials with great
protection. They ensures that the goods are unharmed and reach the destination in
right time and good condition (Chopra, Meindl & Kalra, 2013).
6. Process and Capacity Design: Every company has a lean and a peak season that is
counted on a yearly basis. They maintain an even number of employee in all the
seasons. They have various processes which they undertake with full expertise. A report
is generated after the completion of every process such that the entire system can be
monitored with the help of the system at all cost. Monitoring the entire process helps in
tracking the performance of the employees as well as keeping records of the job that
has been done.
Part 3:
Mission statement of the Westmount Moving and Warehousing Company:
The mission statement of the company is: “At Westmount Moving, our top priority is to
provide a positive moving experience for our customers whether moving across the street or
around the world. We can help make your next move trouble-free.”
Strategies undertaken by the company to fulfill mission statement internally:
The strategies undertaken by the organization in order to fulfill the mission includes,
The quality management of the services; this is the process by which extra care is taken
to prevent the faulty services while moving out.
The schedule is planned according to the services such that the delays or clash of the
schedule can be avoided at all cost.
How the same strategy helps in accomplishing competitive advantages over the company:
Customer’s feedbacks are given maximum priority. This helps in gaining the trust and
loyalty of the customers in the business and thus providing a competitive advantage upon
them.
The supply chain management process undertaken by the company helps in keeping
track of the individual process that is undertaken in order to compete the entire process of
shifting. This may be within the state, country or over the seas. Efficient services are ensured in
all the services.
The services provided by the company is cheaper in comparison to the other along with
good services provided, which assists in attraction of the customers towards the company. The
goods of the customers are handled with extra care and concern which helps in the increment
of the customer satisfaction in the company.

Conclusion:
Hence, it can be said that the Westmount Moving and Warehousing in Canada is one of
the responsible companies which uses supply chain management for the purpose of its
business. It provided good salary packages to the employees which helps in increasing the
satisfaction of the employees across the company in all the branches. The extensive training
exercises by the skilled labor helps in development of the new employees in the organization.
The services provided by the company are extremely accountable; so much that the customers
can trust their precious assets to the company. This helps is enhancing the level of satisfaction
from the customers end in the company providing it both internal as well as the competitive
advantages over the other companies working in similar domain.

References:
Best Montreal Movers; Since 1890 - Canada Moving. (2020). Retrieved 11 February 2020, from
https://www.linkedin.com/redir/redirect?url=http%3A%2F%2Fwww
%2Ewestmountmoving%2Ecom&urlhash=xFyQ&trk=about_website
Bhatt, S. K., Bector, C. R., & Appadoo, S. S. (2014). Efficiency issues in supply chain
management. Journal of Supply Chain Management Systems, 3(2), 9.
Chae, B. K., McHaney, R., & Sheu, C. (2020). Exploring social media use in B2B supply chain
operations. Business Horizons, 63(1), 73-84.
Chopra, S., Meindl, P., & Kalra, D. V. (2013). Supply chain management: strategy, planning, and
operation (Vol. 232). Boston, MA: Pearson.
Copacino, W. C. (2019). Supply chain management: The basics and beyond. Routledge.
Jacobs, F. R., Chase, R. B., & Lummus, R. R. (2014). Operations and supply chain
management (pp. 533-535). New York, NY: McGraw-Hill/Irwin.
Overseas-international-moving.com. (2020). Westmount International Moving Company -
Overseas Moving Storage. [online] Available at: http://www.overseas-international-
moving.com/testimonials.html [Accessed 11 Feb. 2020].
Role of Transportation and Logistics - Vskills Blog. (2020). Retrieved 11 February 2020, from
https://www.vskills.in/certification/blog/role-of-transportation-and-logistics/