What are Delivery Units PDF

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ContentsPortfolio......................................................................................................................................1Literature review....................................................................................................................1What are Delivery Units?...................................................................................................2Global trends in delivery units............................................................................................2Delivery 2.0........................................................................................................................2Success Components of Delivery Units..............................................................................3CM Dashboard........................................................................................................................4Delivery Systems....................................................................................................................4Project contracts.....................................................................................................................5Procurement methods.............................................................................................................6Project scope...........................................................................................................................7Methodology..............................................................................................................................8Implementation..........................................................................................................................9Design Specification Report...................................................................................................9Design Proposal Report..........................................................................................................9Business continuity plan.....................................................................................................9Performance metrics.........................................................................................................10Perform Test Plan.................................................................................................................12Project Analysis.......................................................................................................................14References................................................................................................................................14Literature reviewRunning any government unit can be very challenging considering the social issues andeconomic problems that are faced worldwide by the political leaders today such as inequality,economic slowdown, marginalization in voters, and demanding environment. Governmentoffices operate through targeted delivery units that are made up of small teams that work toprovide support to the Chief Manager or a head of the government in materializing effortsand these can operate both at regional and local levels. Some delivery units may be focusedon a specific cause. For instance, in 2016, Justin Trudeau, the Prime Minister of Canada, hasa delivery unit employed nationally for the restoration of the public trust in government.Several delivery units today are organized in an innovative manner such that they canperform well in the fast pace of changes. There are many government delivery units operatingacross the world. However, not all delivery units are self-sustainable and in the case of lackof political backing and working momentum, they lead to a closure. Some of the deliveryunits that have been closed in past include government delivery units from Chile, Australia,Wales, and Tanzania. The global trend of setting up government project delivery units is
growing such that there have been many case studies exploring the information on deliveryunits and have made comparisons of past and present experiences.What are Delivery Units?Delivery units are the teams that are set up by the government to assist the political leadersfor meeting the delivery needs of some key public policies. The nature of a delivery unit candiffer with region to which it belongs. Delivery units have two major functions to fulfil andthese include tracking of the progress of the outcome of government policy programs bycollection, analysis and reporting of the performance data and investigation as well asintervention into their work to solve the problems they are facing in case they are going offtrack and are unable to achieve policy objectives. There can also be additional functions thata delivery unit can perform such as scrutinising of the policy proposals, addressing the gapsin deliveries through training and coordination, and designing the plan for implementation ofpolicies. These delivery units are either standalone entities supporting the government or canbe a part of central delivery systems.Improvement in government performance have been achieved through these delivery units.For instance, Governor’s Delivery Unit had worked in Maryand to bring its infant mortalityrate down which resulted into a drop in deaths from 8 to 6.5 per 1000 people between 2008and 2014. Similarly, Malaysia saw a 35% reduction in crime rates between 2009 and 2010after introducing a delivery unit for the cause. Prime Minister's Delivery Unit (PMDU) hadworked to reduce people’s waiting time for surgical procedures such that the number waitingpatients reduced from 40,000 to 10,000. UK’s Sure Start Children’s Centres programme hadthe delivery teams employed for achieving the goals of the centre.The first such delivery model had emerged in 2001 when UK government had set up adelivery unit for the police department called PMDU in which a small team was employed toanalyse police data for identifying problems and improving outcomes[ CITATION Ray14 \l16393 ].Global trends in delivery unitsMore than 50% of the delivery units of the central government at national as well as regionallevels have emerged only in past few years across globe. These include delivery units fromFrance, South Africa, Myanmar, and Namibia. There are some major trends seen in thedevelopment of these delivery units. They are emerging not just in the central government butalso appearing at regional and local levels. Ministers also replicate central delivery units intheir departments such that multiple delivery units are created by a ministry. Within the localgovernment itself, mayors and local chief executes have also replicated the formation ofdelivery units. Another common trend that has been seen globally is closing down of olderunits and the formation of new ones parallel. The units close down in the face of uncertaintiesthat arise due to key team members leaving the unit or the unit losing its influence on thegovernment. Some governments have identified this flaw that leads to a unit closure and havecome up with second and third generation models by taking different approaches andimproving design flaws in earlier delivery models. Maryland and UK , for instance, had theirunits rebranded keeping them at a distance from the previous administrations. Investments ondelivery models have also been on rise as governments have started to put emphasis onreinforcement of delivery mechanisms that can deliver demonstrable results[ CITATION Sel15 \l16393 ].
Delivery 2.0With rising expectations of public, governments are facing extreme pressures in response towhich they have started to adopt ‘delivery 2.0’ framework so that better and faster outcomescan be achieved without much expenditure by the government. Governments haveinterdependent departments that work in silos. Thus, deliveries become very challenging asthey have a very complex stakeholder arrangements because of these silo working. With theuse of online media and technology based innovations, the governments can attain moretransparency into its performance providing support to the government through an increase intheir capacity to meet the delivery challenges.An Asian country has experienced a reduction in street crimes by 35% post launching itsdigital transformation program. The government could also connect over 35,000 ruralhouseholders with the power supply, reduce the waiting list in public hospitals by 80%, andincrease the percentage of top level graduates choosing teaching profession by 50%. Theseprograms are coming from diverse countries but they have some common best practicesfollowed. One of the practice is to define priorities for outcomes such that most neededoutcomes are delivered first. The priorities are often set based on the review by political andservice leaders of the respective country[ CITATION Jen16 \l 16393 ].Structural barriers are often the major cause of difficulties in the deliveries by the governmentand thus, special committees or task forces are assigned for executing a specific delivery planwith actionable details. Governments always aim to delivery more with less. For this, anumber of measures can be taken such as reallocation of resources to priority outcomes,making the funding more flexible to address the current needs of a project, setting up acriteria for continued funding, raising additional funding or applying value managementpractices. IN several delivery units, the pressure to perform is increased by making ministersaccountable for their actions. A Prime Minister would review this performance against the settargets and report the results. However, the government reported results are sometimes notbelieved by the public[ CITATION Utt17 \l 16393 ].Small high powered delivery units can be employed to achieve better results in public sectoragencies. Such units can make a huge difference because of some key elements. One of this issuccessful track record of a leader who could have delivered big results in past and thus, hasstrong influence in the public sector. Role of the delivery unit can be specified by thegovernment as a mandate. However, there is a gap between the policy enforcer and thebeneficiaries. A delivery unit can bridge this gap between the government and public. A standpractice of government delivery units is to not just communicate but also engage stakeholdersby taking inputs from them and acknowledging their participation. Delivery 2.0 approachcan be used to make deliveries of the outcomes within 3 years and the resultingtransformation would be affected by factors like priorities of the government, politicalcontext, and organizational structure[ CITATION Eoi12 \l 16393 ].Success Components of Delivery UnitsKey components of a delivery unit that cane make the entity or a group successful includereliable data, right skills, use of right tools and techniques, setting priorities, and connectionto decision making. The performance of a delivery unit can be judged using performancemetrics and thus, these metrics should be valid and reliable enough. The metrics must be ableto capture the performance from the perspective of a citizen and must be used with the right
frequency to make a difference. Further, the delivery unit must have analytical capabilities,qualitative skills, creative problem solving capabilities, and ability to work collaboratively.Delivery units can use certain tools that can be effective in bringing achievements such asdelivery planning, delivery system mapping, policy reviews, statistics reviews, deliverypreparation, and customer journey mapping. Lastly, the work of the delivery unit must beconnected to a decision maker which can be achieved through monitoring and an appropriatelevel of reporting. Delivery capability can be improved in the system through collaboration.Problems can be drafted and solved through mutual participation as well as guidance from agovernment on policy change behaviours. As every country or region could have specificvalues, institutional patterns and programs, a delivery unit must have to fit these in order tobe able to succeed[ CITATION Mar13 \l 16393 ].CM DashboardCM dashboard is one platform that collates all the delivery units of the organization into asingle entity through the use of web such that all the services and programs of all the deliveryunit operating in a state can be viewed from the single location. For this, technology can beused for creating a centralized system of delivery or update of the same.CM dashboard is a web based application that contains three key components on the mainpage of the website including activities, associated organizations, and social media updates.The page lists a number of different bodies, programs and services of the government, eachprovided with a link to specific pages. The dashboard lists down five major servicecomponents including groups, tasks, discussion, poll, and blog. Group tab contains a list ofall the organizations that operate under the Madhya Pradesh government and for each of thegroup, a user can allocated and pending tasks, discuss on specific organization or task,participate in the polling, or read a blog article. Each group page has some statistics andvisualizations presented on the respective page. All the figures and statistics are obtainedfrom the business intelligence software that is run at the backend. Each page may havedifferent types of visualizations and statistics such as:Nutrition rehabilitation centre page would have histograms and pie charts displayedto present the summaries of admissions by centre, recovery rate, referrals, age, andgenderTransportation department page would have the bar graphs, pie charts, and line graphpresenting visualization of total vehicle registration, category wise registration, andregistration trend analysis respectivelySpecific government schemes like Saubhagya Yojna have pages presentinghistograms for targets, achievements, and progress presented alongside the detailedtable presenting district wise information.Specific departments of the state government such as MP treasury would have tables,bar charts, and line graphs presenting trend analysis of allotment and expenditure as awhole, at BCO level, and cumulative respectively.Specific government boards like khadi board are listed with bar histograms, piecharts, and bar graphs giving information on total applications, applications by projecttype, gender, and educational qualification, and application status respectively.Specific services like hospital registration pages have a map given for the state alongwith the table displaying details of the service centre names or hospital names in this
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