This report discusses the processes of implementing ERP application in business organizations and the best ways to guide users to the best out of the application. It also highlights the challenges that many organizations go through while installing and using the ERP algorithms. The study is guided by three major research objectives: Establish the extent to which Europ assistance, USA is using the ERP system, Establish the operational benefits Europ assistance, USA will get for using the ERP system, and Establish the challenges faced by Europ assistance, USA for using the ERP system.