Service Level Agreement Report: Windows Upgrade & Printer Installation

This report outlines the standard operating procedures for upgrading Windows workstations and installing new printers within an office environment. It covers the scope, audience, purpose, assumptions, and contacts relevant to the procedures. For the Windows workstation upgrade, the report details the initial operating procedure and includes a survey to gauge user understanding and satisfaction. For the new printer installation, the report covers safety requirements, cartridge refills, paper loading, driver installation, connection establishment, and printer setting configuration. It also provides a maintenance schedule, including cleaning, ink changes, paper loading, and checks of moving parts, along with system requirements for both software and hardware. The report concludes by highlighting the advantages of the new printers for client users, such as remote printing and centralized access. Desklib offers a variety of similar documents and study resources for students.

sla report
WINDOWS WORK STATION UPGRADE & NEW PRINTER INSTALLATION

Revision Details
Version No Modified on Modified by Reason Approved by Signature

Table of Contents
1. SCOPE....................................................................................................................................3
1. 1 Audience...........................................................................................................................3
1. 2 Purpose..............................................................................................................................3
1. 3 Assumptions......................................................................................................................3
1. 4 Contacts.............................................................................................................................3
1. 5 References.........................................................................................................................4
2. SERVICE DETAILS.............................................................................................................4
2.1 Guide for Windows work station......................................................................................4
2.1.1 Initial operating procedure.........................................................................................4
2.1.2 Survey........................................................................................................................4
2.1.3 Survey Matrix............................................................................................................5
2.2 Guide for New printer installation....................................................................................5
2.2.1 Maintenance schedule................................................................................................6
2.2.2 System requirements..................................................................................................6
2.2.3 Advantages of the printers to client users..................................................................6

1. SCOPE
In this report we are going to see about the standard operating procedure for the two
activities carried out in the office. And the operations are listed below,
 To update the Windows workstation
 To install the New printer
For the above showed two activities a guidelines are need to be developed. The guide that must
state about the basic operating procedures for the windows workstation as well as working on the
printer. Here we are going to describe the detailed operating procedures for the two tasks. Before
the development of the guidelines we need to consider the major parameters. And they are listed
below.
1. 1 Audience
Here the main audience for the report was employees of the company. They have the
capability to understand the document. Because they already have some awareness on those
areas.
1. 2 Purpose
The main purpose of this report was to describe the detailed guidelines for working
on the Windows workstation. And also the basic installation as well as operating procedure
for the printer must described.
1. 3 Assumptions
This document was follows the below assumptions. That are considered on the
development of this report.
 All of the workers has the basic awareness about the Workstation.
 All of the workers has the basic awareness about the printer.
 All the workers of the company knows English.
1. 4 Contacts
If the employees has any query about this document they contact the “Technical
support team” any time to clarify that. And also is any mistakes are found on the document
kindly inform that to the support team.

1. 5 References
The below document was developed based on the standard operating procedure of the
windows workstation, from their official website. For the second activity the official
document of the printer was used. They are given in the last section.
2. SERVICE DETAILS
2.1 Guide for Windows work station
2.1.1Initial operating procedure
For use the windows workstation we need to follow the below setoff standard
procedure. For ensuring the proper working.
 Check the safety precautions.
 Turn on the system.
 Log on the system by using the Access point given to you (User ID & Password).
 Now it is ready to use.
2.1.2Survey
In this section a set of questions are asked to the customer to identify the amount
of understanding.
Questions Yes No Description
Is the report gives informative details about the
workstation?
Is the report was easily understandable?
Is the windows work station was useful to improve the
performance?

2.1.3Survey Matrix
Question Response level
Low Medium High Very High
How much you satisfied with this project?
Are you have any difficulties in following of the
new procedures? If any how much?
Are you feeling that it really improve the
effectiveness of the company? How Much?
Are you feel the technical support team do their job
well? Quantify your satisfaction.
In the below matrix there are some setoff question are asked to check the peoples mentality. That
brings the detailed overview about the reaction of workers about the new project.
2.2 Guide for New printer installation
The installation process of the new printer consists the following steps. Before going to
install the new printer we need to consider the below listed procedures.
 Check the safety requirements.
 Refill the cartridges or use the new one.
 Load the papers on the respective trays.
 Driver installation.
 Establish the connection among the printer and computer.
 Open printer setting wizard on the computer and set the presetting like paper size etc.
(We can change these setting whenever it requires)
 Perform the testing to ensure the functionality of the printer.
Maintenance
Each and every device that requires the proper maintenance. Here we are going to see
about the required maintenance for the printer. And also see about the maintenance schedule of
the printer.
 Clean the printer regularly by the use of proper tools.
 Use the appropriate ink and papers.
 Set the proper alignments.
 Ensure the use of latest software.
 Check the power supply system.
2.2.1 Maintenance schedule

All the maintenance activities involved in the printer was described below,
Maintenance activity Time Done by Description
Cleaning Daily User Clean the dust by
appropriate tools.
Ink change Based on your need User Refill the ink
cartridges.
Load paper Based on your need User Refill the paper trays.
Check moving parts Yearly twice Technician Check all the moving
parts of the printer.
Others When problem arise Technician Based on the raised
problem.
2.2.2System requirements
Software requirements
 Windows Server-2008R2,
 Client OS like Windows 8 or IOS anthing.
Hardware requirements (Here the requirements are selected for 7000 users)
 Clock speed - 1.0 GHZ or above
 RAM - 2GB or above
 Storage - As per our requirement. (Minimum 1 GB)
The below give requirements are the minimum system requirements, for good
performance we should ensure the requirements must higher than the minimum requirements.
2.2.3Advantages of the printers to client users
 Remote printing was possible.
 Single printer was enough to the whole office.