Organizational Change Management: A Case Study of Woolworths

Organizational Change
management
Name of the Student
Name of the University
Author Note

Introduction
• Change helps in covering new customers
• Technology helps in bringing efficient service
within the organizations
• Online retailing is a safe option to satisfy the
demand of the market
• Woolworths need to provide a self-service
kiosk

Case Description
• Woolworths is an eminent industry in
Australia
• Provides groceries to customers
• Failure by customers in communicating with
the respective departments
• Checking out from the store is another
problem that is being faced by customers

Contd...
• Company has decided to start the self-service
kiosk
• It is a computer terminal that will use
specialized software and hardware
• Use the technology to satisfy the experience of
customers