Intervention Plan for Service Quality Issues at Woolworths
VerifiedAdded on 2023/06/10
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AI Summary
This presentation discusses an intervention plan developed for the service quality issue of Woolworths, specifically the long waiting lines that have been causing customer dissatisfaction. The plan includes strategies to improve waiting time, employee engagement, customer satisfaction, and more. The presentation also highlights the importance of queue management and the use of metrics to guide staffing decisions and service lines at stores. References are provided for further reading.
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