Sustainability Policy Recommendations for Woolworths Group Limited

NAME OF STUDENT:
NAME OF COLLEGE:
AUTHORS NOTE:
BSBSUS501

BSBSUS501
Contents
Assessment 1...................................................................................................................................3
Part A...........................................................................................................................................3
Part B.........................................................................................................................................10
Assessment 2.................................................................................................................................14
Task 1.........................................................................................................................................14
Task 2.........................................................................................................................................16
Assessment 3...................................................................................................................................0
Part A...........................................................................................................................................0
Part B...........................................................................................................................................1
References........................................................................................................................................7

BSBSUS501
Assessment 1
Part A
a. Woolworths Group Limited is a major Australian company based in Bella Vista, New
South Wales, with extensive retail interest throughout Australia and New Zealand.
Woolworths is the second largest company in Australia in terms of revenue and also the
second largest company in New-Zealand. Woolworths Group is also the largest takeaway
liquor retailer in Australia and it is also the largest hotel and gaming poker machine
operator in Australia. The main operations of the company include supermarkets through
the Woolworths brand in Australia and Countdown brand in New-Zealand, liquor
retailing through the BWS and Dan Murphy’s brand in Australia, hotels and pubs under
the Australian Leisure and Hospitality Group and discount department stores under the
Big W in Australia. The revenue of the Woolworths Group was AU$ 55.669 billion at the
end of the 2017 Financial Year. The company employs over 205,000 employees in order
to serve 29 million average customers per week under the various brands of the company.
The mission of the company is to deliver the best in convenience, value and quality for the
customers of the company. The Woolworths Group is considered as a trusted business
partner to thousands of local farmers and manufacturers who are based in Australia. The
every aspect of business of the company exists with the sole purpose of making the lives of
their customers simpler, easier and better. In 2012, the Woolworths became the first
Australian company to introduce a third party managed complaint line of the company in
order to deal with the issues raised by the vendors of the company specifically. The main
priorities of the company are building a culture which is led by the customers and building a
team led by store, to generate sustainable sales momentum in the food division of the
company, evolving the drink business of the company to provide more value and
convenience to the customers of the company, empowering the portfolio business of the
company to pursue the strategies in order to deliver values to the shareholders and to become
a lean retailer in the market through system excellence and end to end process.

BSBSUS501
In order to promote sustainability in terms of people, Woolworths works hard in order to
create a safe and inclusive environment for all their employees and also provides
opportunities for all employees to excel in the company.
In order to promote sustainability in terms of planet, the company recognizes the
environmental impact that its product and services had across the value chain and the
company aims to work more closely with their suppliers, service provider in order to
innovate their operations for building a health planet. The company aims to move to a
circular economy the future, source sustainable commodities in the future and respond to
climate changes in the future.
In order to promote sustainability in terms of customers and community, the company
recognizes that trust are being value by the customers of the company and is the foundation
of the customer satisfaction of the company. The company listens to the demands and
requirements of the customers and accordingly develops and implements initiatives which
help in building trust among the customers and the company is also developing and
implementing initiatives to reward the customers for their trust and loyalty towards the
company. The company is a proud contributor to various communities located across
Australia and New Zealand.
In order to promote sustainability in terms of partners, the company recognizes the
importance of the suppliers of the company for the success of the company. The company
believes in maintaining long term relationships with the suppliers of the company and the
company is a trusted business partner to thousands of suppliers located across Australia and
New Zealand. In order to promote sustainability, the company believes in maintaining long
term relationships with their suppliers as it helps in ensuring fair and equitable dealings
which helps in developing trust and innovation, which will help in providing the customers
of the company with the best possible product in the most sustainable manner.
b. The research which was conducted in context of the current document was secondary
research. The information for the research was collected from the website of the company
and also from the annual report of the company and also from the sustainability report of
the company which is available in the Internet. In addition to the resources available on

BSBSUS501
the website of the company and from other sources in the Internet, the information
regarding the document was also sources from various academic and peer reviewed
journals and scholarly articles.
 In order to structure the document in the most effective manner, the document will be
divided in to various sub-parts with appropriate headings and sub headings which will
help in the effective identification of the various parts of the document. In order to
structure the document in the most effective manner the document will contain peer-
reviewed references and citations in order to support the information provided in the
document which helps in improving the credibility and acceptance of the document.
 The writing style which will be used in the document is expository writing style, as the
expository writing style helps in explaining a concept or idea or imparting information to
a large number of audiences in the most effective manner. Expository writing style is also
considered the most effective writing style for the current document as it does not include
the opinion of the author, but rather emphasizes on the on the accepted facts regarding a
topic by including several evidences such as statistical evidences.
 The document will include the organization’s general principles and philosophies as it
will help in evaluating the current practices of the organization.
 The general policies and specific procedures of the organization can be organized from
the official website of the company and from the annual report of the company which is
available in the Internet.
 The policy document needs to be authorized by the CEO of the company in consultation
with the Board of Directors of the company.
c. The stakeholders of the company who were consulted comprised of the employees of the
company, the customers of the company, the suppliers of the company, local
communities in which the company is based, the regulators and the investors of the
company.
Stakeholder
s
Needs and Interests
Customers The main needs and interests of the customers of the company is to get
high quality products of the company at affordable prices which suits
their requirements. As stated by Burch, Dixon and Lawrence. (2013) the

BSBSUS501
other needs and requirements of the customers of the company include
receiving promotional offers in the form of discounts of the company
which enhances customer satisfaction. The other needs of the customers
of the company include seeking products which are organic and locally
sourced in nature.
Employees The main needs and interests of the employees of the company is to get
their monthly wages and salary in the appropriate time. The other needs
and requirements of the employees if the company include getting
sufficient opportunities for growth in the company according to their
potential. The other needs and requirements of the employees of the
company include seeking for an open and diverse workplace culture
which helps in increasing their efficiency and productivity. The other
needs and requirements of the employees is to work in an organization
which focuses on workplace safety of the employees.
Suppliers The main needs and interests of the suppliers of the company is to
receive payment from the company in the appropriate time and to
maintain a long term relationship with the company.
Local
Communities
The main needs and requirements of the local communities in which the
company is based is to get adequate opportunity for income and
development of the commodities. Another need and requirement of the
local communities in which the company is based is to benefit from the
social welfare program of the company.
Regulators The main needs and requirements of the regulators of the company is to
ensure that the company complies to all necessary laws and regulations
of the country while conducting its business operations.
Investors The main needs and requirements of the investors of the company is to
get a high return on their investment in the company and to get several
bonuses from the company. The other needs and requirements of the
investors of the company is to receive a high selling value of the stocks
of the company.