Managing High Employee Turnover and Customer Complaints in Woolworths Supermarket

This presentation discusses the identified problems of high employee turnover and customer complaints in Woolworths Supermarket, one of the highly ranked retail industries in Australia. The presentation also provides a plan to overcome these problems through unfreezing, implementing change, and refreezing. References from various sources are included.

MANAGEMENT INFORMATION
SYSTEM
Name of the Student
Name of the University
Author Note

Brief Overview
• Woolworths Supermarket is one of the highly
ranked retail industries in Australia.
• High rates of employee turnover.
• Great loss of the contracts due to the high rate
of complaints of the customers.

Identified Problems
• High employee turnover
• High customer complaints

Plan to overcome identified problem
• Unfreezing
• Implementing change
• Refreezing

References
Hancock, J. I., Allen, D. G., Bosco, F. A., McDaniel, K. R., & Pierce, C. A. (2013). Meta-analytic review of employee turnover as a predictor of firm
performance. Journal of Management, 39(3), 573-603.
Hausknecht, J. P., & Holwerda, J. A. (2013). When does employee turnover matter? Dynamic member configurations, productive capacity, and
collective performance. Organization Science, 24(1), 210-225.
Herman, H. M., Huang, X., & Lam, W. (2013). Why does transformational leadership matter for employee turnover? A multi-foci social exchange
perspective. The Leadership Quarterly, 24(5), 763-776.
Shirey, M. R. (2013). Lewin’s theory of planned change as a strategic resource. Journal of Nursing Administration, 43(2), 69-72.
Stanley, L., Vandenberghe, C., Vandenberg, R., & Bentein, K. (2013). Commitment profiles and employee turnover. Journal of Vocational
Behavior, 82(3), 176-187.
Woolworthsgroup.com.au. (2018). Woolworths Group: Quality Brands and Trusted Retailing. Woolworthsgroup.com.au. Retrieved 2 April 2018, from
https://www.woolworthsgroup.com.au/
Woolworthslimited.com.au. (2018). Woolworths Group: Quality Brands and Trusted Retailing. Woolworthslimited.com.au. Retrieved 2 April 2018,
from http://www.woolworthslimited.com.au/icms_docs/182381_Annual_Report_2015.pdf
Woolworthslimited.com.au. (2018). Woolworths Supermarkets - Woolworths Group. Woolworthslimited.com.au. Retrieved 2 April 2018, from
http://www.woolworthslimited.com.au/page/Who_We_Are/Our_Brands/Supermarkets/Woolworths/