Work Based Learning in Hospitality Industry

This report focuses on work based learning in the hospitality industry, specifically in Hilton worldwide Hotel. It covers the planning and design of a project, management monitoring and evaluation, meeting deadlines, and achieving benefits. The report also includes a conclusion with reflection and evaluation of the experience. References to relevant books and journals are provided for further reading.

PART 2

WORK BASED LEARNING

Contents
INTRODUCTION.....................................................................................................................................4
MAIN BODY.............................................................................................................................................4
LO 4 Plan and design a project................................................................................................................4
LO5- management monitoring and evaluation of the progress of project................................................6
LO. 6 meeting of deadlines and achievement of benefits along with stage of aims and objectives..........9
Lo 6 conclusion followed by reflection and evaluation of the experience...............................................9
REFRENCES...........................................................................................................................................11
Books & Journals:.................................................................................................................................11

INTRODUCTION
Human resource department is responsible for appointing the suitable candidate who can
carry out there job skillfully and efficiently. Hospitality industry is one of the fastest growing
industries in the world which requires talented and skilled people. This report is based on Hilton
worldwide Hotel which is successful in the hospitality industry. In this part of the report, a work
based project is plant and undertaken, monitoring and evaluation of the progress of the
mentioned project along with its benefit stages have been included. Finally a conclusion
including reflection and on evaluation of the experience has been included.
MAIN BODY
LO 4 Plan and design a project
Every organization undertakes number of projects for achieving the targets and strategic
goals of the business. It is important to plan a project according to the current need of the entity.
Similarly, huge and successful Hotel like Hilton worldwide undertakes many projects in order to
complete them for attaining the desired results. As a front office manager, there is a requirement
of training for the employees especially in the front office, for working according the changes
occurred in hospitality industry due to covid-19. This pandemic has changed the way a d hotels
used to operate. There are different types of guidelines formulated by the government of every
country to be followed by every person and specially the tourism and hospitality industry.
The project in the report revolves around event management in Hilton worldwide which
is operated in UK, it is organisation an event in the upcoming months, this report cover different
steps and measures which are needed in order to implement strategic planning, steps and
procedures to conduct the business function effectively. Hilton worldwide in UK plans an
cultural events in the hotel. In order to achieve success in events management, events manager
are deploys with specific targets and standards who monitors the functioning of the event. The
events manger also evaluates the cost incurred in the events to determine the profit of the
organisation. It involves different policies and strategies in order to determine the functioning of
the events. Events manager assigns different roles and duties to the employees in the
organisation in order to achieve success of the event.
Covid-19 training project

Targets- this is an absolutely new virus to all the people irrespective of where they are living
currently. In the situation of pandemic, the training project comprises of the following targets:
 Formulation and implementation of new policies and guidelines within the organisation
 Update the employees about safety precautions to be taken personally as well as
professionally
 Initiation of training and completion within a month from now
 Make employees compatible with the changes that have occurred and likely to occur in
the upcoming months
 To raise awareness about this virus and update the personnel to report to the management
if they see any symptoms of covid and take medical help with immediate effect
Aim- the main aim of this training project is to update the employees within new guidelines
provided by the government during this pandemic. In addition to this, make them aware about
the consequences of contravention of these guidelines. Also, what steps should be taken to
ensure safety and what should be done in case of any symptoms got diagnosed. It has to be
completed within a month from the date of its commencement.
Objectives- the objective of this training project is to make the employees comfortable and
educated about this deadly virus and how it has affected the business of Hilton worldwide. A
detailed objective has been defined below:
Timeline- the time period for the completion of this project has been set to 1 month from the
date it is initiated.
Budget- budget of £10,000 has been set by the management for training each and every
employee of Hilton worldwide across the world.
Measurable- there are competitive hotels of Hilton worldwide, whose result can be used to
evaluate the results obtained by the management of this hotel. Also, the completion of project
shall be measured in every week.
Quality constraints- the level of quality has been set by the management which will be used
as a standard to measure the quality of the training provided to the employees. Apart from this,

employees will have to be give a feedback by reading the training program and what they have
understood from this.
LO5- management monitoring and evaluation of the progress of project
Project life cycle every sequence of stages right from the beginning of the project to its
closure. It is the duty of management to determine the number and sequence of the project on the
basis of various factors such as needs of the entity in the concerned project. In order to complete
the project at the right time and effectively it is important to evaluate different business events.
In order to execute the project the manager have to implement different roles and responsibilities
to coordinate group activities. Every projects has different stages which involves different
phases, a project manager has to monitor all these stages to ensure the effective flow of
functioning for project success. The elements of project cycle in respect to Hilton worldwide
have been discussed below:
Management- it is the act of carrying the activities from the starting of the project until the
time it is completed. With regard to the specific training program project, as a front office
manager I am responsible in planning and designing the whole training program which involves
using the sources, choosing appropriate training method, etc. There are other members working
under me for this particular project.
Monitoring- it is the activity of checking the project being ok done according to the
specifications and timeline decided by the company. In this step, the leader or the higher
authority is responsible for overseeing the work in progress and check any gaps created between
the standard result and the results achieved by the entity. As a front office manager I am taking
time and applying number of techniques such as feedbacks from the employees for some
corrective measures wherever required.
Evaluation- it is the act of determining the project being completed as per the expectations of
the management. For this, the management set a benchmark which is used as against the results
so obtained. Here number of different techniques will be used for or understanding the mentality
of the employees under the training program. If the final results have standard deviation of more
than 50% of what has been expected, then and another training program can be conducted with
improved techniques.

Initial phase
It involves where the objectives of the business and project is been identified and defined.
Manager have to render different business solutions to the identifies problems in the project.
Planning phase
This phase involves planning of the objectives of the project. The manager formulate
strategic planning and policies in order too determine objectives of the projects. It involves that
who al are going to performs different roles and responsibilities and determines how actually the
work is going to be performed. The manager plan out how exactly the projects in going to
function and executed.
Implementation phase
This phase involves implementing the ideas and objectives formulated in the planning
phase of the project. The manager in Hilton worldwide plan implement all the strategic decision
taken in the planning phase of the organisation.
Closing phases
The closing phase involves taking evaluating the performances of the business and tang
corrective measures to evaluate the deviation in the project. The manger in Hilton monitors the
effectiveness of project to determine how far the goals and objectives are been accomplished.
SWOT analysis
It determines the strength and weaknesses of the project. Through swot analysis one can
make out that how far the projects is effective and what are grey areas and what are the areas
where the business is doing better.
Strength :
Coordination and Cooperation
Due to better coordination and cooperation between different project member it helps to
coordinate group goals and achieve project objectives. Coordination helps build engagement
between team member which leads to better communication of views and opinions which helps
to formulate innovative decisions.

Weakness :
Time consuming
Managing the project time schedule is important things to achieve the project delivery.
The manager takes different measures to ensure that the project get complemented with the
specific time frame. But it in order to implement all the decision formulated in the project time
frame.
Pestle analysis
Pestle analysis is determined by evaluation of the external environmental factors in order
to evaluate the effectiveness.
Political factors
For speedily completion of the project, it is important to analyse the political factors, this
important to ensure that the work the project objectives comply with the all the political and legal
laws. Political factors are determined by all the legal and political laws framed by the political
representatives of the organisation.
Economic factors
Economic factors are determined by the economic conditions of any particular location.
While conducting project event, the financing activities of project events in order perform project
functioning.
Social factors
Social factors involves cultural and moral beliefs of people of a particular location. While
project events the manger of the Hilton worldwide ensures that event conducted does not hurt
anybody sentiments.
Technological factors
Technological factors involves using the current technologies which impacts the business
in both positive and negative manner. Manager in Hilton worldwide uses modern and current
technologies in order achieve efficiency in the project.

Environmental factors
These involves all the environmental factors which is related to the climatic changes and
environmental protection. Manager in Hilton worldwide ensures that the project events takes all
the environmental protection measures in order to promote environmental protection
LO. 6 meeting of deadlines and achievement of benefits along with stage of aims and objectives
The deadline of the completion of project was set to one month from the date of its starting
therefore, my team and I were working very hard to carry the activities without any delay. I
made sure that every training special is provided within the specified time which help to be a lot
in in completing the project within the deadline so decided by me and other members. However,
there was a delay because of some considerable reasons but I made sure to meet the deadline
within the specified one month.
Benefits- this project has given numerous benefits as employees have become aware about
the virus and how it has affected the hospitality industry and particularly the hotel in which we
all are working. Straining world helper in in creating a bond with the employees in this pandemic
situation where they need extra motivation to work hard. Also, the employees became aware
about the guidelines provided by the government which should be followed in true spirit and
without any contravention. They have understood the importance of being secure and safe by
following the precautionary measures.
Stages of aims- the ultimate aim was to give the required knowledge about the coronavirus
and its effect on hospitality industry, to all the employees so that they can help the company by
working hard and according to the guidelines provided by the government and formulated by the
organization itself.
Objectives- The objectives of the training are met with the health of team members, and top
management who trusted me for this particular project. Also, facilities of virtual training
program was given to those employees who were unable to I attend the training in person.
Lo 6 conclusion followed by reflection and evaluation of the experience
From the above report, it can't be concluded that there must be sufficient number of
employees for carrying on the activities in a hotel like Hilton worldwide which is huge in every
aspect. It is important to set projects according to the goals of the entity. Projects good range

from the crucial ones to the simple one depending on the need of the management. Also it
becomes imperative to manage monitor and evaluate continuously the progress of project during
its life cycle from the time it is initiated to its completion. About from this, it is offline important
to understand how the deadlines are to be met so that management benefits of the project can be
attribute.
From this training program project, which was handed by me I have not that it is not easy
to start a project without proper planning. Projects require good communication between the
team members who are going to be helping with the project. Every projection start by
establishing the targets, Ames and objectives along with the timeline to finish the project without
any delay. This project has made me more responsible with my duties and I have become a good
trainer by managing so many people. I had to co-ordinate with other leaders from the other
chains of Hilton worldwide existing and other parts of the country so that central training
program can be formulated.
Strengths
I have developed excellent management skills together with effective communication. I
have learnt to tackle emergency situations.
Weaknesses
I need more motivation when it comes to the time when everything are planned is not
going according to the plan.
Opportunities
By undertaking this project, I have proved my qualities which can help me in further
promotion in Hilton worldwide.
Threats
Since, the situation of the economy does not remain same all the time, I may find it
competitive and difficult to adapt the changes.

REFRENCES
Books & Journals:
Mirzaei, S. and , 2020. The effect of disaster management training program on knowledge,
attitude, and practice of hospital staffs in natural disasters. Journal of Disaster and Emergency
Research, 2(1), pp.9-16.
Bianchi, N. and Giorcelli, M., 2019. Not all management training is created equal: Evidence
from the Training Within Industry program.
Tschannen, D., 2017. Development of a virtual crew resource management training program to
improve communication. The Journal of Continuing Education in Nursing, 48(11), pp.525-532.
Chuang, C.C., and et. al., 2020. Effects of a universal classroom management teacher training
program on elementary children with aggressive behaviors. School psychology.
Wahl, A.M. and Kongsvik, T., 2018. Crew resource management training in the maritime
industry: a literature review. WMU Journal of Maritime Affairs, 17(3), pp.377-396.