Work-Based Learning: Identifying Roles and Effectiveness of Supervising in Front Office Department in Hotels

Work-Based Learning

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
1. Planned and initiated the project and setting targets, aims and objectives for supervising
project:.........................................................................................................................................3
2. Managing controlling and evaluating the progress of supervising with the help of project
life cycle:......................................................................................................................................5
3. Benefit of each stage of aims and objectives of supervising project:......................................7
4. Reflection and evaluation on experience and learning at workplace.......................................7
CONCLUSION................................................................................................................................9
REFERENCES................................................................................................................................1

INTRODUCTION
Work based learning can be defined as an educational strategy that provides people and
students real life work experience and they can develop their employability by using those skills
and experience (Andresen, Boud and Cohen, 2020). This study is based on Apart hotel Cheval
the Edinburgh Grand, located in the town of Edinburgh. It provides excellent hotel services to
customers. This study is based on a project of identifying roles and effectiveness of supervising
in hotels and ways in which it helps out hotel in accomplishing goals and smooth operational
functions. It will discuss each stage of project lifecycle and their importance in completing
project successfully. Further, it will discuss some ways by which project manager can
accomplish their set goals related to project and ways in which they can make beneficial to target
people. Lastly, it will reflect on effectiveness of SWOT, PESTLE and skills that can help out in
completing project.
MAIN BODY
1. Planned and initiated the project and setting targets, aims and objectives for supervising
project:
Front office manager have certain projects which allow them to understand their role and
responsibility in the workplace, supervising is one of the most required responsibility of front
manager. This supervising process of front office manager is different from supervising they
perform in the workplace, here front office manager use new way of managing staff and
supervising them, these new way may include use of the latest technology and allow employee to
explore new way of doing their job (Martinsuo, Klakegg and van Marrewijk, 2019). This
requires manager to not only look after activities of front desk but this also allow them to
supervise overall management of the workplace in The Edinburgh Grand. Front office manager
lead and perform certain task at front desk for example check in & out, reservation and special
service. Apart from these basic project, front office manager have to supervise team under them.
Supervising push skills and ability of staff member allowing them to increase customer
satisfaction. Supervising can be effectively done if:
Planning: making supervision more effective, front office manager have to plan certain things.
Every hotel business want to improve customer satisfaction which only can be possible is the
stakeholders of the business are satisfied (Orgut and et.al., 2020). Keeping staff and their skill