Skills Development for Travel Agents

Work Based Learning

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Skills Audit..................................................................................................................................3
Personal Development Plan.........................................................................................................4
Reflection on planning and undertaking of Travel Agent role....................................................5
Skills require for the Travel Agents.............................................................................................6
Evaluation of my learning and progress with reflective logs and journals..................................7
My Planning for future career role..............................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................1

INTRODUCTION
Skills are the most crucial part of the individual that wants to achieve their goals and
objectives and which is not possible without developing skills. This report will analyse how the
reflective journal helps me in identifying and selecting my interest career path along with my
strength and weakest skills.
MAIN BODY
Skills Audit
A skills audit is one of the best ways with the help of which an individual can identify and
analyse their strength and weakest skills. Not only that with the use of SWOT model the
individual associate their skills in strength, weakness, opportunity and threat which keep
themselves on their career track and path. It is basically required to develop and maintain a
health atmosphere internally and externally. It also helps an individual in developing new skills
also. Strength states the skills which an individual already has in themselves and are master in it
and weakness defines the skills which an individual does not have in themselves and require to
develop in it in order to achieve its career goal (Hadi, Aryani and Suwidagdho, 2020).
Opportunities states the skills which helps the individual in improving their personal growth and
threat section shows the skills which create challenge for the individual in their career goals.
Strength
 Communication Skills
 Flexibility skills
 Language Skills
 Time-management skills
 Academic reading and
writing skills
Weakness
 Organizational skills
 Leadership skills
 Customer service skills
 Problem-solving
Opportunities
 Cultural awareness
 Multitasking skills
 Commitment
Threat
 Networking skills
 Interpersonal skills

Personal Development Plan
This is usually used for the purpose of developing new skills which are the individual
weakest skills. This helps me in developing and converting my weakness into strength.
Skills Action
Required
Criteria to
measured
Where to apply Timeframe
Organizational
skills
By planning
tasks as per the
time in advance.
Also, by
avoiding
firefighting.
If whole work is
done as per the
planning and
within time.
At the workplace
in order to
achieve my
tourism career
goals and
objectives
(Lawson and
Wood-Griffiths,
2019).
6 months
Leadership
skills
I will take
responsibility of
my team work at
college at my
own by
becoming leader.
Appreciation by
group member
and teachers for
project and
assignments.
I will apply this
skill to manage
my team at
workplace and
manage tourist
while travelling.
3 – 4 months
Customer
service skills
I will join
personality
development
classes in order
to attract tourist
(Pai and
Ananthakumar,
2017).
If customers and
clients get
impressed with
my work and
became regular
member of the
company.
It is applied by
me at the
workplace.
5 – 6 months
Problem-
solving skills
I will visualize
my senior’s
tourist agents
If a am able to
solve all the
tourist queries
I will apply this
skill to solve
customers
2 – 3 months