This article discusses the importance of project management in GP practices and how it can help in improving patient services and efficiency. It provides an overview of the project, statement of the problem, rationale, and specific objectives. The article also covers the project methodology, including task breakdown and time estimates, project stakeholders and their responsibilities, project risk and management, and project cost and budget. The critical path analysis is also discussed. Overall, the article highlights the need for effective project management in GP practices to address patient complaints and enhance the quality of care.