Work with Diverse People - CHCDIV001

This assessment covers identifying social and cultural perspectives and biases, strategies to sensitively resolve differences, and the benefits of cultural and social awareness in the workplace. It includes questions on diversity, cultural competence, and inclusiveness. The subject is CHCDIV001 - Work with Diverse People.

CHCDIV001 - Work with Diverse People - TASK ONE;
Assessment Instructions
This word document for Task One will allow you access questions whilst you are reviewing
modules/ resources.
Once this unit’s assessment has opened, please copy and paste answers/ mark correct answers into
Moodle assessment and then submit by Due Date.
It is advised that you keep a copy (word document ) of your assessment, at least until you have been
graded as Competent in this Topic.
As per the University guidelines, you will only have 2 attempts to obtain 100% competence in this
assessment.
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Q1
Identify your own social and cultural perspectives, and biases in relation to two (2) of the following:
*your health beliefs
*your social influences
*your spiritual or religious beliefs
*your views on family/kinship/relationships and responsibilities
(Answer to be Min 2 paragraphs- 3- 4 sentences each)
Answer
In context to the health beliefs my own social and cultural perspective is that mental and physical
health is influence by the different factors of community or society which can be effectively manage
by the social health care education and services. Health is the state of effective mental, physical and
social well-binge and this get affected or influenced by the social factors, like society behavior, social
economic status, community environment and support. So in context to the management of effective
health and public well-binge that is important for the health care workers to consider social factors,
community values and social education. Because this helps in the management of patient health
condition through positive social support and influence.
My believe in context to the family, relationship and responsibilities is that, in society and cultural
values there should be the improvement of in according to the developing world and new generation.
Family should move to new relationship values and standards in order to support their new
generation according to their needs. Such as the development of children's should not be done on the
basis of cast inequality and there should not be any age restricted barriers of family members in
context to their personal issues and problem solving. Family should get more open and comfortable
with each other in order to support each other and every stages of life. Responsibilities of each family
members is distributes on the basis of their abilities, but their should be addition of the collective
approaches and support in every ones roles and responsibilities.

Q2:
You are involved in a situation where 2 of your co-workers have a difference of opinion and it is
impacting on work practices. What strategies could you use to sensitively resolve their differences,
while ensuring you address their individual needs.
a) Identify 2 potential issues you may encounter due to the individual’s diversity, that may
impact on resolving their differences.
b) Discuss 3 strategies you could implement for each issue identified,.
c) (Min of 2 paragraphs/@ 4- 5 sentences)
Answer
First issue:
Strategy
1) Language issues – In the situation of two employees from the different diversity in workplace one
of the most work performance impacting issue is language barrier. Due to the different languages
employees face the communication issues and not able to accomplish group task effectively, due to
the lack of understanding.
2)Cultural difference- Another most impacting diversity issue is, different cultural values of the 2
co-worker's, due to which they argue and faite on the basis of their cultural beliefs during the work
task and lead to the conflict. This also cause the issues of discrimination and inequality among those
two coworkers. Due to which their team work performance and task accomplishment get adversely
affected.
Second issue:
Strategy
1) Discuss the cultural difference- In context to the management of language barriers and prevention
of cultural conflict, to achieve effective team work of those two co workers. That is important to
discuss different cultural language in order to make clear understanding and communication among
them.
2) use simple language and remind employees to be respectful – In order resolve the language
barrier issues of the divers cultural coworkers, that is important to make the effective strategies and
standards of simple language application with in workplace.
3) Awareness and learning of the cultures- That is important strategy to discuss the cultural
difference of each other and give values to each cultural beliefs and morals. The strategy of making
divers cultural awareness among the coworkers will help to understand each other and respect each
other without any conflict and discrimination.
Q3
Identify how being culturally and socially aware benefits you in the workplace?
Select one:

a. Cultural and social awareness is important and beneficial for both working with others and
when caring for patients, as it helps you to understand other people’s perspectives.
b. Cultural and social awareness in the workplace improves your understanding of others however
patient’s must follow their care plans.
c. Cultural and social awareness in the workplace benefits me by allowing me to get my own
way as things should be done according to my culture.
Answer
a. Cultural and social awareness is important and beneficial for both working with others and
when caring for patients, as it helps you to understand other people’s perspectives.
In the health care setting the skills and abilities of cultural and social awareness benefits me in the
effective caring and management of the patient health. Because with the proper knowledge of the
different culture I can understand the patients holistic needs. Such as needs of the social care, cultural
values and other personal needs related to their culture. I can provide effective holistic care to the
patine by understanding and meeting all their needs. Such as respect and patient choice standards of
nursing is can also be achieve with in the care practices.
Q4
Link the term to the description.
Cultural competence
Diversity-
Cultural safety-
Cultural awareness-
Descriptions
A) involves the ability to stand back and become aware of your cultural values, beliefs and
perceptions.
B) the ability to interact effectively with people of different cultures and socioeconomic
backgrounds
C) the ways in which people differ from each other
D) an environment that accepts all people and is free of discrimination
Answer
Cultural competence –The ability to interact effectively with people of different cultures and
socioeconomic backgrounds
Diversity- The ways in which people differ from each other

Cultural safety- An environment that accepts all people and is free of discrimination
Cultural awareness- Involves the ability to stand back and become aware of your cultural values,
beliefs and perceptions.
Q5
In Question 1, you highlighted your own social and cultural perspectives, and biases;
Reflecting on your answer:
1. Identify two areas that you feel your knowledge about diversity in people may be improved.
2. Describe two ways in which your culture impacts on people of a differing culture. Think about our
laws, religion, ceremonies, fashion, foods/shops, education and health systems etc.
(Min of 4 paragraphs /@ 2-3sentences)
Answer
Identify two areas
My knowledge about the diversity is improved in terms of different social and cultural health care beliefs and
different cultural values of the communities related to the family responsibilities and relationship. In have
developed the understanding of divers group of people that there are the range of peoples with different
cultural backgrounds, lifestyle, interest, racial, ethics and socioeconomic. I fund that overall each and every
diversity of the people want respect and equality in health care basis along with the satisfaction of their
cultural needs like food, socioeconomically management and balance.
Lifestyle of the peoples is normal, trendy, diet conscious or foodie. Backgrounds of the peoples is can be
lower, mid and higher class. I understand that this is important to value the people’s lifestyle, interest, ethics
and health care cost management according to their backgrounds. But another important thing is that
people’s facilities and services availability should not be provided on the basis of cultural and diversity
discrimination.
Describe two ways
I belong from the Philippines where the official language is based on the Tagalog and English is use
in colleges and universities. The people with darker skin consider as less capable, without rice their
food is not considering as the meal.
South Africa
In the south African get affected by Philippines culture in terms of different food culture and
traditions. In South Africa people prefer nonveg and Philippines food culture give more importance to
the rice, this can lead to the association or conflict of the culture deepening of the cultural values and
guidelines of the place in context to cultural respect.
Q 6

Apart from completing both CHCDIV001 and CHCDIV002,
1.Explain how you would identify and adapt your own practice to improve your own and others
awareness of the impacts of Diversity
2. Explain how improving your own awareness, perception and social expectations of the diversity
of others, would affect your behaviour and interpersonal relationships.
(Min of 2 paragraphs/@ 5 sentences)
Answer
In context to the improvement of my own and others awareness about the impact of diversity some of the
most important practices is can be Effective literature reviews, because in health care setting this can help in
the identification of all factors and impact of diversity, which can be further use for the evidence based
practices of health care along with the prevention of diversity negative impact. I can identify the practices of
diversity impact awareness by study and evaluation of different research and information related to that.
And for the critical reviews if the information that is clear that training of the global citizenship and literature
review are that best way to develop awareness of diversity impact.
The awareness of others social cultural perception and the knowledge of social expectation of the diversity,
would positively affect my behavior and interpersonal relationship. Such as in context to others cultural
values and needs in my work-setting I can change my behavior according to that, which can helps in the
effective team work and group task achievement. I can develop positiveness, values, respect for each and
every members of the different diversity. This will help me in the effective interpersonal relationship building
and management. Such as in health care setting I can use my awareness to respect and understand the needs
of patient, which can further help me in the development of effective relationship with patine. In between my
subordinated I can use my awareness to understand then and work effectively, with the management of good
relationship.
Q7: In the event where difficulties or misunderstanding may occur in the workplace, consider the
impact of individuals social and cultural diversity on these issues.
a) Identify 2 ways the individuals diversity may impact on these issues and discuss why.
Consider variances such as education, physical/mental disability, life experiences, language,
culture, sex, age.
b) Describe what strategies you could use to address these difficulties or misunderstanding with
those involved, considering the individual’s diversity issues.
c) With whom would you seek assistance if you needed support/guidance or the issue required
escalation?
(Min of 3 paragraphs/@4- 5 sentences)
Answer
The workplace with the issues of difficulties and misunderstanding can further get complicated or stressful
with the negative impact of different social and cultural diversity factors. Such as one of the most impacting
factor is sex, because with in the work place their all genders of people work. This factor impact the issues of
difficulties or misunderstanding by adding the different prospective, behavior, choices and thinking. Females
and males are having different characteristics and behavior, due to which they can not make the easy
understanding of things and cause difficulty in other hand different thinking process of males and females
contribute to the misunderstanding. Various safety and confidentiality difference of different genders can
contribute to the difficulties in work place my increasing the need of more polices and standards. Different
language is another factor of diversity which contribute in the higher misunderstanding in the workplace, by
the conversation and communication issues.

In order to address the workplace diversity associated difficulties and misunderstanding, such as for the
management of sex and gender misunderstanding some of the most effective strategies is can be the
implementation of proper guidelines and polices, related to the appropriate behavior and performance with
equal respect of each sex and gender. In context to the prevention and management of language associated
misunderstanding, one of the best strategies is can be celebration of all cultures and training of each language
along with implementation of simple language.
In order to address all these issues I can take the assistance help of the leach departments teal leaders, how
can manage this task effectively.
Q8: Reflect on how you have adapted to Value and Respect diversity and Inclusiveness across all
areas of work.
a) Provide your definition of the terms Diversity and Inclusiveness.
b) Discuss a situation that has occurred at work, where you have contributed to the promotion
of diversity and inclusiveness in your work place. (Prayer, food types, equipment, clothing
etc. For eg workplaces allowing staff to wear a hijab.)
(Min of 2 paragraphs/@ 5 sentences)
Answer
a)
Diversity- This is the concept or term which represent the divers range of cultures and peoples from
the various social and ethical background collectively. This is helps to identify and respect the
different range of social and cultural factors. Diversity is collection of different and effective social
cultural factors which build the attractive place of diver’s culture.
Inclusiveness- This is the process or way of respecting divers group of peoples by representing their
qualities and appreciating the difference through their own specific values. This involves the equal
respect and value of each social cultural diversity.
B) Within my organization, at work place there was the divers group of the employees for
different culture. And patient was also from the different culture one day there was the
patient who wanted to do prayer on the basis of her culture and supported her. In my work
place subordinates are for different culture and they prefer food according to their own
culture and I use to support them by encouraging them and respecting their food type.

Q9 (QUIZ 1 Q3)
Drag the missing words into the sentence explaining how cultural competence is demonstrated in
the workplace.
Cultural [competence] is the result of cultural [safety]. It describes an environment that accepts all
people and is free of [ discrimination]. It is a vital part of every [organization], at every level, in every
work role. An example of this in the workplace would be to allow people to [maintain], develop and
[promote] distinctive customs, [traditions], procedures and practices.
Missing Words
discrimination maintain competence promote safety traditions

Q10
Read the case study below then answer the question that follows.
Pam works at a disability respite center. The service supports the needs of people with disability
from diverse backgrounds. Some employees and some people with disability, do not understand the
differences in cultures and values, and thus part of Pam's job is to promote the understanding of
diversity in the workplace, and ensure that staff are trained to meet the diverse language, cultural
and social needs of people.
One of Pam's co-worker's, Jim, wants to speak to Pam about his concerns regarding a client whose
name is Ram. Ram is Hindu, and Jim feels the organisation is not meeting Ram's needs regarding his
religious and cultural beliefs. Jim is also concerned that Ram’s loss of appetite is resulting in weight
loss and he seems withdrawn. Ram hasn’t been engaging with planned activities. Jim is concerned
that Ram is not getting the care and attention he requires. When Ram is brought in for an interview,
he sits quietly and does not speak. After reassurance and support, Pam gets to know that Ram has
regularly been given pork & beef. Due to his religious beliefs, Ram is unable to eat pork or beef and
is scared to ask for a different meal option. Jim has also noted that Ram is unable to practice his
religion due to not having any priests in his local area.
Ram has a diverse range of rights and needs as described in the above.
Please Identify 3 and provide a strategy to address each one.
(Min of 3 paragraphs/@4- 5 sentences)
Identify 3 diverse needs and rights from the Case Study and provide a strategy to
address each one
Answer
Cultural and religious food and right of choice- ram is having the need of good and health food according to
his own culture and his having the right of food, choice and effective care on the basis of human rights. So in
order to address and satisfy ram personal cultural need related to the variety of food one of the effective
strategy for addressing these needs and rights of the ram is development and management of the health
food or diet plan for ram, which should be nutritious and vegetarian . And for this nurses have to make sure
that communication with ram regarding his food choice.
Respect and support for religious practices - each and every individual is having right of there own thoughts
and religious values which should be supported with in health care organizations in order promote effective
mental health. Right of freedom for thoughts and religious values should be manage with effect nursing care
practices and plan which should involve the Assurance of sufficient place for ram religious practices.
proper care and attention - according to the human rights to health RAM is having the need of adequate food,
care, environment and attention, which is related to the right of appropriate health care and support.
Partnership as can be most effective strategy to manage the effective care of Ram and satisfied heave health
care services and attention need in order to prevent distress and cultural issues.

Q11:
Match the example to the correct terminology below:
 Discrimination Exclusion or isolation by co-workers.
 Disability- If a company says that employees must not wear hats or other headwear at work, as this
is likely to have an unfair effect on people from certain racial or ethnic backgrounds.
 Racial - Not hiring a woman because the employer thinks she won't fit into a 'traditionally'
male workplace
 Sex - Not hiring a woman because the employer thinks she won't fit into a 'traditionally'
male workplace
Choices:
- Not hiring a woman because the employer thinks she won't fit into a 'traditionally'
male workplace
- Not hiring a woman because the employer thinks she won't fit into a 'traditionally'
male workplace
-Exclusion or isolation by co-workers.
- If a company says that employees must not wear hats or other headwear at work, as this is
likely to have an unfair effect on people from certain racial or ethnic backgrounds.
Q12
The relationship between human needs and human rights is something that is heavily debated and
changes frequently. There is a diversity of answers to this depending on the individuals situation
(age, sex, culture, religion, social determinants, country, political stance etc).
As a Nurse you need to be able to assess each individual, determine their needs and acknowledge
their rights when determining their cares.
a) Reflect on your current situation and identify 5 human needs and 5 human rights
that relate to you.
b) Consider someone from a different culture, retired and with a chronic disease and
identify 5 human needs and 5 human rights that would relate to them.
c) Discuss why there may be differences and why this may impact on your
careplanning.

Q13
Discuss a minimum of three influences and changing practices that have impacted on the
diverse communities in Australia.
Hint: Consider the diverse lifestyles, cultural influences, language, policy etc.
(No less than 3 paragraphs- @2-3 sentences )
Answer
Anglo-Celtic origin- migration of Anglo-Celti into the Australia has influenced various aspects of
Australia community, such as it shaped business, the arts, cuisine, sense of humor and sporting taste
with different culture of Britain.
Anti discrimination legislation and community inclusion - anti discrimination policies of Australia along
with the enclosing strategies for the each and every culture communities of Australia in equal services
and facilities, are the changing practices which contributes the positive changes on diverse community of
Australia. This helps to reduce the cultural issues and utilize the benefits of diverse cultures and
communities.
Born over sea- divers community of the Australian Is developed as multicultural due to the one quarter
of the population born oversea, which result as the different tradition and food from divers culture
Italian, Japanese, Mexican, Thai etc.
Q 14
You commence in a new workplace that has a very diverse workforce, (multinational, people
with disabilities, multicultural and multi generational, gender and sexual orientation, intersex).
Discuss indepth what types of strategies you would use to develop good working relationships
and communication within this team?
(min 3 paragraphs @ with 3-4 sentences)
Answer
In context to the management of good relationships within diverse group of the workforce, I will use
value all diversity strategy, because for the management of positive relationship that is important value
each other by respecting every one Cultural beliefs.
a) Your Needs Your Rights
 Need of respect and dignity.
 Need of safety and well-being.
 Need of confidentiality.
 Supervision and training.
 Need of workplace effective facilities and
development.
 Rights of negotiation.
 Rights of Advocating.
 Rights of health and safety promotion.
 Right of choice and dignity.
 Right to accept and refuse the treatment
b) Retired Person’s Needs Retired Person’s Rights
 Need of equity in all services.
 Social and emotional care.
 After treatment care and services.
 Need of care and respect.
 Need health and safety.
 Right to standards of living.
 Right to security.
 Right to working housing and aged care.
 Right of respect and dignity.
 Right of government services and financi
decisions.

Q15
There are many laws associated with ensuring environmentally safe work practices. Please link
the Acts/ Declarations etc to the issues they address.
Useful resource: https://humanrights.gov.au/our-work/legal/legislation
Universal Declaration of Human Rights (International)- * The Universal Declaration
includes civil and political rights, like the right to life, liberty, free speech and privacy. It also
includes economic, social and cultural rights, like the right to social security, health and
education.
Australian Human Rights Commission Act 1986 (Federal) - Articulates the Australian Human
Rights Commission role and responsibilities.
Disability Discrimination Act 1992 - To eliminate discrimination against people with Disability.
QLD Anti-discrimination Act 1991- Protects people from age discrimination in employment,
the provision of goods and services, education and the administration of Commonwealth
laws and programs.
Racial Discrimination Act 1975 and Racial Hatred Act 1975 ( Federal ) - Promotes equality
before the law for all people regardless of race, colour or national or ethnic origin.
Australian Sex Discrimination Act 1984 - Protects people from unfair treatment on the basis of
their sex, sexual orientation, gender identity, intersex status, marital or relationship status, pregnancy
and breastfeeding. It also protects workers with family responsibilities and makes sexual harassment
against the law.
Age Discrimination Act 2004- Protects people from age discrimination in employment, the
provision of goods and services, education and the administration of Commonwealth laws
and programs.
Responses
*Protects people from age discrimination in employment, the provision of goods and
services, education and the administration of Commonwealth laws and programs.
*Promotes equality before the law for all people regardless of race, colour or national or
ethnic origin.
* The Universal Declaration includes civil and political rights, like the right to life, liberty,
free speech and privacy. It also includes economic, social and cultural rights, like the right to

social security, health and education.
*Articulates the Australian Human Rights Commission role and responsibilities.
*Protects people from unfair treatment on the basis of their sex, sexual orientation, gender
identity, intersex status, marital or relationship status, pregnancy and breastfeeding. It also protects
workers with family responsibilities and makes sexual harassment against the law.
* provides protection against unfair discrimination, sexual harassment, and other objectionable
conduct.
*To eliminate discrimination against people with Disability
Q16:
As a Nurse, you practice under numerous Frameworks, Policies, Codes and Acts to promote
Human Rights. Workplaces will have documents addressing Human Right’s from the
organizational, industrial, state and national levels.
Identify an example of a document from each of these levels that address Human Rights,
Discrimination, Safety and Workplace behavior’s.
Answer
Organizational- High Commissioner for Human Rights, Fact Sheet No. 31 WHO is involving the all-
important standards and regulations of human right management within health care organization.
Another important document which use to manage and state the basic fund mantel human right is
The Universal Declaration of Human Rights.
Industrial (Health/Nursing)- In context to the management of human right within nursing
health industry the important document is Occupational Health Nursing Practice Standards (OHN’s)
State - Only Victoria has a Charter of Rights. Only the Australian Capital Territory and Queensland
have Human Rights Acts, Australian Capital Territor, such as Discrimination Act 1991 (ACT) and Human
Rights Act 2004 (ACT).
National- Australia national framework for human right is the document which helps to promote and
manage the human right in national level health care provisions.
Q 17
Describe what you consider are “image resources”, which are used in your daily practice within
healthcare, to support care and provide 3 examples. Refer to moodle content.
(Min 3-4 Sentences)
Answer
1) In the daily health care practices image resources are consider as the important way or source of the
clinical education, research and screening of the health condition.
2)image resources aid to the effective communication and understanding of the health condition, with

the informative illustration of physical and biological system.
3) There are the three level of comprehensive for images such as iconographical, pre-iconographical,
iconological.
Q 18
There are many Communication strategies that could be used to support individuals and organizations to
embrace and respond to diversity where a language barrier exists. (For this question do not include,
speak clearly and concisely, speak slowly etc, general communication techniques.) Remember there are
times or situations that interpreters are not available, think out of the box.
Identify three (3) communication strategies (may include one imagery) and provide a brief explanation of
why you feel these strategies assist communication.
(Min of 3 paragraphs/@4- 5 sentences)
Answer
In context to the effective communication for supporting individuals and organization to embrace and
respond to divers people where is the major barrier is language. Some of the most effective
communication strategies which can be use in the absence of interpreters, is effective visual
communication method, application of the plan language, use reliable translation services such as digital
translator.
Visual communication will help to effectively manage the different diversity of peoples by mitigating the
language barriers through effective and informative visuals.
Plain language aid to manage the different diversity of peoples, because everyone knows and understand
the simple plan language.
Due to the developing internet and technology there are the various types of reliable translation services
which can help to manage the situation at the absence of interpreters in diverse group of the peoples
such as Google Translate, Yandex Translate, Bing Translator.
Q 19
If you require an interpreter immediately there is an Australian Government Service you can contact.
What is the name of this service and how do you access this support.
Please include website and Phone contacts

Answer
The name of interpreter Australian Government Service is The Translating and Interpreting Service (TIS
National). I can get access to this service by its web page< https://www.tisnational.gov.au/> phone
number 131 450.
Q 20
Insert correct words
Interpreters [translate] one person’s words into another [accurately] so that both people
understand each other, Where possible, try to access formal. Qualified [ interpreter ] who is
able to [ language ] communicate the words said by a person without [ bias
] or influence.
Missing Words
language bias translate accurately interpreter

Q 21
We have discussed how diversity impacts on practices and experiences, for eg language and
communications difficulties, cultural and religious beliefs etc. Some individuals may have
had negative experiences or trauma, have disabilities etc. Consider how others from
different cultures or life experiences, biases or beliefs, in the workplace may perceive and
respond these differences.
Explain how these diverse practices and experiences impact on personal behaviour,
interpersonal relationships, perceptions and the social expectations of others in the
workplace
Minimum 200 words.
Answer
Individual with the disability and backward class background like ruler area with lower economical
stability, face various kind of adverse work place practices and bad experience among the divers
range of urban or modern workers. Such nurse with the physical disability face higher discrimination
and bullish which can lead to the bad experience and trauma due to which, personal behaviour,
thinking and interpersonal relationships with other get negatively affected and the social
expectations of other from the individual also get affected. Such as that person with negative
experiences will not be able to work effectively with other, not comfortable and always be afraid of
discrimination. Person always misunderstood the others on the basis of their bad experience, so that
is important to respect the diversity for effective interpersonal relationships management.

Q22
Which explanation best describes the following headers?
Place the letter next to the correct header.
Gender- c) What a person identifies as
Transgender - d) Physical appearance of the opposite sex / Genetic features of the
opposite
Intersex- g) Preferred Sexual Attraction/ Same sex/ Same sex and different sex /Opposite sex
beliefs
Sexual Orientation/Identity- d) Physical appearance of the opposite sex / Genetic features
of the opposite sex/Hormonal indicators of the opposite sex
Disability - b) a physical or mental condition that limits a person's movements, senses, or
activities.
Generational - f) relating to or characteristic of all the people born and living at about the
same time, regarded collectively.
Religious/Spiritual - h) are related to an existential perspective on life, death, and the nature
of reality, include practices/rituals such as prayer or meditation .
Culture, race, ethnicity - a) race describes physical traits, and ethnicity refers to cultural
identification. Race may also be identified as something you inherit while ethnicity is
something you learn.
Responses
a) race describes physical traits, and ethnicity refers to cultural identification. Race may also
be identified as something you inherit while ethnicity is something you learn.
b) a physical or mental condition that limits a person's movements, senses, or activities.
c) What a person identifies as

d) Physical appearance of the opposite sex / Genetic features of the opposite
sex/Hormonal indicators of the opposite sex
e) When somebody identifies as the opposite sex
f) relating to or characteristic of all the people born and living at about the same time,
regarded collectively.
g) Preferred Sexual Attraction/ Same sex/ Same sex and different sex /Opposite sex
beliefs
h) are related to an existential perspective on life, death, and the nature of reality, include
practices/rituals such as prayer or meditation .
Q13