Personal and Managerial Effectiveness in Workforce Diversity: A Case Study of HSBC Bank Malta

PERSONAL AND
MANAGERIAL
EFFECTIVENESS.

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
DISCUSSION AND ANALYSIS...................................................................................................3
RECOMMENDATION...................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES................................................................................................................................1

INTRODUCTION
Personal effectiveness means making use of all the resources such as strengths, skills and
time in order to achieve the desire goals in the limited frame of time. while on the other hand the
managerial effectiveness refers to the ability of a manger likewise motivating the subordinates so
that it can achieve the organizational objectives. In simple words it is a combination of two
words personnel and managerial skills that help an individual or the company to enhance the
overall business. This skill is very important for a manager for maintaining the healthy culture in
the company so that employee feel happy to work for the firm. In addition, to this it helps the
manger to understand the characteristics and behavioural traits of the individual.
The present report is based on HSBC Bank Malta that is a British multinational financial
services company. The organizational is a financial institution that deal in selling insurance with
the headquarter in Qormi. Along, with this the firm operates over 30 branch and office through
island of Malta and Gozo. Moreover, the company has various subsidiary such as HSBC
Assurance limited, life insurance Ltd. and Hsbc security service. The organization provide range
of services to their customer likewise digital banking, borrowing, investment, insurance and
everyday banking (HSBC., 2021).
Furthermore, the study will discuss on workforce diversity that can be defined as a similarity
and difference between the employees of the company on the basis of culture, physical ability,
caste and gender. The report will also examine the challenges face by the organization during the
diverse workforce. Last, the study will recommend about how the workforce can be enhanced by
the manager of the firm.
MAIN BODY
DISCUSSION AND ANALYSIS
Work force diversity is about how diverse is the working culture within an organisation.
It relates to the culture, background, race and other factors of the individuals working for the
company. Work force diversity determines the similarities and differences that are present
between employees on basis of age, gender, ethic background along with other orientation. The
organisations such as HSBC, working within the 21st century, workplace diversity has become an
important aspect concerning their business. This an information age within the corporate world

where the important assets of the company are its employees and every individuals working
towards attaining its goals and objectives (Cho, Kim, and Mor Barak, 2017). It is very
competitive for the organisation to attract high talents and therefore, they must work on different
ways that will help them in not restricting their ability to hire and retain the best employees that
are available to work for the company. Workforce diversity is about the policies and practices
involved within the prevailing constituency for the same. For the companies working in 21st
century business market must work on different factors that will motivate the companies to
diversify their workforce.
Moving in the 21st century is associated with a shift within the work economy and having
various barriers within conducting the business. Globalization is increasing and is making
companies such as HSBC to work on multinational level and hire the employees from various
backgrounds. Employing a diversified workforce adds an essence to the company and helps in
bringing employee quality and gaining competitive advantage. Diversity helps in producing
many benefits for the organisation (Lee, and Kim, 2020). One of the major advantage that comes
with diversity is that it helps in having better understanding of market at global level. There are
several viewpoints invested within the worm of the company and leads to higher productivity.
Company will generate more profit as the culture of the company will encourage its employees
to perform better and at their highest abilities. In the case of HSBC, there are customers coming
from different backgrounds and speaking different language, will require and demand for
customer service in that same language to have a better understanding of their needs,
requirements doubts regarding the products and services from the organisation. For the purpose
of marketing and advertising, there is a requirement of understanding customers across various
backgrounds and are important for the company to attain the desired success. Some of the
benefits of having a diverse workforce includes having a high level of productivity as the
organisation will take certain steps towards the welfare of the employees and offer them proper
compensation as well as employee appraisals (Garcia, and et.al., 2018). This will make the
employees feel being an important part of company regardless of their company and will stay
loyal towards the company to work harder thus, increasing its productivity and profits.
With a diverse work culture, there is exchange of varieties of ideas while working in the
team. When a single individual is working to perform a task, it will not be as productive as the
outcomes generated from whole team working on the same. Each member from the team comes