Workplace Conflict Resolution & Teamwork

This assignment examines a workplace conflict scenario at OZ Market where employees Robert and Linda are competing instead of collaborating. It involves Part A: a PowerPoint presentation outlining organizational change strategies, Part B: a role-play simulation resolving the conflict between Robert and Linda, and Part C: reflective questions on teamwork, communication, and conflict management best practices.

Robert and Linda
Part A- PPT
Part B – Roll Play
Team Lead: it is quite unfortunate you have both failed to maintain the organisations and
projects goals and objectives and opted to complete each other rather than work as a team. We
are hoping you have revaluated the level of concern and understood the objectives you are
expected to meet?
Team member: the problems occurred due to me trying to outperform my colleague Linda so as
to gain favour and popularity among the organisations heads. It was only a natural instinct to
complete for a higher position and recognition which led me to stray my focus on the objective
of the project. This has been and important lesson to me as I have been able to understand I need
to maintain the organisations objectives and work as a team. This is essential for the
organisations development as team work helps attract many benefits which would otherwise be
unachievable.
Team Lead: Robert, since our last meeting and discussion have you had an opportunity to
develop any theories linked to organisation change and how we can successfully implement the
strategies at OZ market?
Team member: Yes since the meeting held between you me and Linda I have invested
considerable time towards the subject and been able to identify some important organisation
change strategies and theories which I must practice before implementation so as to set an
example. Change will in most situations create confusion among employees and collages making
it critical that change is managed to prevent affecting the organisations or individuals
performance.
Team Lead: how do you intend to implement and train others regarding organisation change.

Team member: I intend on implementing change by setting and sample thus allowing others o
view me as a role model rather than a competitor. Sharing information and knowledge would be
my first propriety
Part C – Team Charter
Company Objectives
 Organisation growth
 Increase Profitability
 Expand globally
Participants
 Directors
 Management
 HR Manager
 Staff
Conflict Resolution
 Team work
 Communication
 reporting
Goals
 Boost service delivery
 Boost efficiency
 Adopt Technology
 Promote innovation
 Talent development
Defined Skills
 Communication
 Business Management
 Problem solving
 IT
 Team contribution
Communication Plan
 Proposals
 Meetings
 Emails
 Phone
 Weekly plan
Milestones
 Monthly progress
report at all levels
Performance
 performance reports and
reporting at weekly
basis
Member Contribution
 Individual,
departmental
Communication plan

Method 3 – Oral Presentation
Increasing Engagement and Participation among the Stake Holders
The first step linked to managing workplace conflict being able to detect the conflict and rivalry
before it goes out of control. This has already been observed at OZ Market where the project
milestones are not being met as a result of the rivalry. This makes it imperative to hold a meeting
between the two employees and highlight their shortfalls (P. N, 2011). It’s important to
demonstrate the importance of maintained current operating performance and also contribute
towards the ODP project. The ODP project can also be broken in the sections which should be
distributed equally to Robert and Linda.
Activities to Help Defuse the Conflict between Robert and Linda
Both employees would be responsible for maintaining their targets and milestones and must be
able to present a consolidated project report to the management. This will encourage
communication and eliminate rivalry thus defusing the tension and allowing both colleagues to
work as a single unit. It’s critical for the presentation and reports to be compiled together and all
points discussed and understood amount the two as each would require presenting their
Director
Sr Manager &
HR Manager
Department
Manager
Floor
Manager/
Team Lead
Team
Members

colleague's reports (Dinkin, Filner, & Maxwell, 2012). This would ensure proper project
understanding among both colleagues whereby the project finding would be undertaken
separately but compiled and discussed among the two due to each need to present the others
report. This may difficult but it will encourage synchronization among the two and ensure they
focus on project development, not individual gain
Facilitating Groups to Work Through a Problems Resolution
While working for an organization, an individual should not consider they working for their own
benefit but should be focused on benefiting the organization as a whole. This makes it critical to
encourage teamwork and knowledge sharing among employees so as to build a positive culture
amount the groups and employees (Büchel & Moss, 2007). Individuals who share knowledge are
likely to raise to higher management positions faster making it important to highlight the benefit
of these qualities and facilitate groups to work together and resolve problems as a single unite
and team.
Resolving Conflict between Robert and Linda
The conflict between Robert and Linda is only occurring due to the two individuals intending to
secure a high post or recognition for their knowledge and experience and contribution towards
the project. This has resulted in both competing for the position which is now affecting the
business negatively. To resolve this conflict both employees would require being given a strict
warning by the management due to failing to manage their previous responsibilities and not
meeting their targets. The two would now require managing the project together and report
relating the project progress as a single team (Cloke & Goldsmith, 2011). Both shall be
responsible for all outcomes thus both must collaborate to manage the project while maintaining
their previous responsibilities. A single report will be presented for the project of which either of
the two can be selected by the management to make the presentation thus encouraging the entire
project is properly understood by both individuals.
Interventions Necessary in the Scenario
The above scenario has attracted considerable negativity among the two teammates who have
placed their personal gain and development above the project. This decision has resulted in the

duo undermining their responsibilities and trustworthiness which clearly demonstrates their
irresponsibility. To defuse the situation immediate and strict disciplinary action must be taken on
both employees with their punishment being to demonstrate their ability to work as a team
(Keethaponcalan, 2017). Failure to demonstrate this will result in individual’s withdrawal from
the project and replacement with another fitting staff member. Both individuals will then be
expected to collaborate and work as a team with the sole objective of benefiting the project.
Repercussion of the Disciplinary Decision
Employee conflict is common among exam metes of the same ranking where they complete to
secure more attention. It’s unlikely that once would resign as long as the concern has been
directed to both the individuals. The HR manager should not point or blame one individual as
this could be classified as victimization and could result in the individual resigning
(Ramsbotham, Miall, & Woodhouse, 2011). The situation and concern must be highlighted with
regard to both individuals and both placed responsibility for the flaw thus helping encourage
both to work as a team in future.
Method 4: questions
1. What is the importance of organisation change and how does it contribute towards the
organisations performance/
2. Who contributes towards the organisations development and growth?
3. How can the staff contribute towards the organisations performance? Innovation and
improvements?
4. How can conflict me managed at the workplace?
5. How can a team lead / manager set a good example for other team mates?
6. What contributions have you made towards product and service improvement
7. How can you deliver a more interesting and interactive workplace?
8. How do you maintain and improve your knowledge and understanding
9. What is the importance of teamwork and contributions
10. Who can you handle workplace conflict?

Bibliography
Ments, M. V. (1999). The Effective Use of Role-play: Practical Techniques for Improving
Learning. Kogan Page Publishers.
Roche, W. K., Teague, P., & Colvin, A. J. (2014). The Oxford Handbook of Conflict
Management in Organizations. Oxford: OUP Oxford.