Assignment on Working with and Leading People

Added on - 06 Jun 2020

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WORKING WITHAN LEADINGPEOPLE
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Person specification and job description for recruiting customer service assistant..............11.2 Impact of legal, ethical consideration and regulatory on recruitment process......................21.3 Part in selection process........................................................................................................31.4 Contribution in selection process..........................................................................................3TASK 2............................................................................................................................................42.1 Skills and attributes which are required for leadership.........................................................42.2 Difference between Leadership and Management................................................................52.3 Leadership styles for various situations................................................................................52.4 Ways or methods to encourage staff in attaining their objectives........................................6TASK 3............................................................................................................................................73.1 Benefits of team work in an organisation.............................................................................73.2 Importance of working in team as a leader dealing with difficult circumstances andconflicts.......................................................................................................................................73.3 Effectiveness in achieving goals...........................................................................................8TASK 4............................................................................................................................................94.1 Important factors which are involved in planning so as to monitor work performance.......94.2 Plan which is require for delivering the assessment in development of individuals............94.3 Successful assessment in maintaining high standard of management................................10CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11
INTRODUCTIONHuman resource management is one of the important part of any organisation. They helptheir company by recruiting capable candidates by interviewing them. Train them with suitabletools and techniques so that they can get maximum benefits from that. All legal ethics and issuesare tough to their employees so as to provide all possible services to their clients. Working withleading people is a big advantage for workers which increase their ability to lead an individual ora group of team(Terkel, 2011). The purple mail company is a courier service and it is the largestorganisation in UK which supply all mails through out the world. Thus, this organisation has abig chain around the globe. Report is all about throwing light on issues and problems which arehidden so that a possible outcomes can be drawn form that. Recruitment and selection process isalso mentioned in this assignment. Hence, the main purpose of this project is check performanceof employees and motivate them to perform their task so as to achieved the targeted goals.TASK 11.1 Person specification and job description for recruiting customer service assistantPurple Mail company is a huge organisation, having various branches through out theworld. Customer service is essential for having a great image among their clients because theyhave to work according to their customer's satisfaction. Poor service to their consumers can leadto decline of their business(Bush and Middlewood, 2013). Company should be able to solve allproblem which are related to their enterprise. Organisation is having around 70 employees withsenior managers who supervise their works. HR department are the one who are hire eligiblecandidates who are required for the job. Some of the criteria are given below which are tofollowed by enterprise before selecting their employees.Job descriptionEMPLOYEE JOB DESCRIPTION IN MANAGEMENTPost description:The vacant post is for the selection of the HR managers in Purple mailcompany. They should have experience working in the same firm. They should have the abilityto lead people in order to achieve all business goals and objectives.Qualifications and degrees:Bachelors Degree1
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