Working with and Leading People

This document discusses the importance of human resources in an organization, the recruitment and selection process, and the impact of legal, regulatory, and ethical considerations. It also explores the skills and attributes needed for leadership, the difference between leadership and management, and various leadership styles. Additionally, it covers ways to motivate staff to achieve objectives, the benefits of team working, and how to deal with conflicts and difficult situations in a team. The effectiveness of a team in achieving goals is also reviewed.

Working with and leading
people

Contents
INTRODUCTION...................................................................................................................................................................... 3
TASK1........................................................................................................................................................................................ 3
1.2 Assess the impact of legal, regulatory and ethical considerations to the recruitment and selection process..............................4
1.3 Take part in the selection process.............................................................................................................................................4
1.4 Evaluate own contribution to the selection process...................................................................................................................4
TASK2........................................................................................................................................................................................ 5
2.1Explain the skills and attributes needed for Leadership.............................................................................................................5
2.2 Explain the difference between leadership and management....................................................................................................5
2.3 Compare leadership styles for different Situations....................................................................................................................6
2.4 Explain ways to motivate staff to achieve Objectives...............................................................................................................6
TASK3........................................................................................................................................................................................ 7
3.1 Assess the benefits of team working for an Organisation..........................................................................................................7
3.2 Demonstrate working in a team as a leader and member towards specific goals, dealing with any conflict or difficult
situations......................................................................................................................................................................................... 7
3.3Review the effectiveness of the team in achieving the goals......................................................................................................8
TASK4........................................................................................................................................................................................ 8
4.1 Explain the factors involved in planning the monitoring and assessment of work performance...............................................8
4.2 Plan and deliver the assessment of the development needs of individuals................................................................................8
4.3Evalute the Success of the assessment process..........................................................................................................................9
CONCLUSION........................................................................................................................................................................... 9
REFRENCES............................................................................................................................................................................ 10

INTRODUCTION
The organisation is engaged in different working activities and requires various people for the work
performance. The human resources are a most important factor in any organisation as it determines the recruitment
and selection process for the organisation. It involves the hiring of the employees. Leadership also play a significant
role in the organisation (Kanbur and Sumner, 2012). The working with consist the team work which leads to several
people working on the single task for achieving the common goal. Te united parcel service is a company having a
targets parcel service providing in different countries. The report consist the recruitment and the selection process.
The leadership styles and the importance of team working are also highlighted in the report.
TASK1
1.1Prepare a documentation to select and recruit a new member of staff
Recruitment is considered as the process of the hiring the candidates for the suitable vaccines. The human
resource department mainly performs this type of action. It aims at attracting the suitable people for the fulfilment of
the space in the organisation. The United parcel service can recruit through the preparing description for the
particular job for fling the job requirements. The job description is and detailed study of the specific job position. Job
description consists the job title and the basic roles and duties which they had to perform and the job specification
consists the qualification level the skills requirements and the experiences.
Job description
Job title: HR Manager
Reporting to: General Manager
Roles and responsibility: The role and responsibility of the hr manager is in the united parcel service is to recruit the
suitable candidate for the job and providing training to the employees.
Job specification
Qualifications: Graduation or post graduation and with the specialization in the management and in the hr
Skills required: Communication skills, basic computer skills, leadership skills, interpersonal skills.
Experience: 6 months to 1 year basic experience in the field of any hr industry
1.2 Assess the impact of legal, regulatory and ethical considerations to the recruitment and selection process
The legal and regulatory consideration includes the work to be performed in a legal way and including the
laws which are framed up for the recruitment and selection must be look up at the time of hiring of the candidates.
There are some practices which are considers illegal in terms of work performance and practices by the UK

government. There are certain acts formed for providing the employees fair treatment and performing work under
legal way. The different acts are the equity act which aims at providing equal treatment to the employee’s the society
and in the workplace. The sex discrimination which makes both the male and females in same manner .There is no
such partial difference in the sex. The united packet services must performs their hiring process in a legal way
without having any personal bias with any employee the fairly judgment must be taken off. They must perform their
work based on the certain acts. They must treat their employees equal in term of position age, sex, gender, religion.
They must be provided with the equal remuneration and must be get fairly judged by their work performance in the
organisation.
1.3 Take part in the selection process
As being the HR manager has to play a various kinds of role in the recruitment and in the selection process.
The hr manager is mainly responsible for the recruitment process in the company and aims at recruiting the
candidates in the company. Under the parcel services they must frame the business strategies that consists the job
specifications and job descriptions. This helps in finding out the most suitable candidate which matches with the
company skills and abilities (Bellé, 2014). The personal interviews can be conducted by the manager for getting more
familiar with the selected employee and asking them relevant questions related to the organisation work. The
contribution of the hr manager in the united parcel service was very crucial they performs several recruitment and
selection and hires the best of the all for their organisation.
1.4 Evaluate own contribution to the selection process
As I being the Hr manager of the united parcel services plays a significant role in hiring the most suitable
candidate for the total applicants. The CV is the major sources for do identification of the employee as it contains all
the brief knowledge about the employee’s qualifications, experience and the personal information. The personal
interviews are conducted by me of the candidates who gets selected for the further selection process. It helps in
analysing the basic skills of the employees and help me in judging their abilities and capabilities and helps in
knowing about how strong they are at the communication level. The training is also provided in several departments
to the existing employees for polishing their skills and briefing them about the new technologies and methods which
helps in better productivity and the overall development of their personality. The issues and the problems are also
getter sort out by me at some level by listening them their working issues and conflicts
TASK2
2.1Explain the skills and attributes needed for Leadership.
Leader is a person who guides and commands over the individual or on to the group of people and influence
the behaviour of other s by their personal traits and qualities. When leader will be having the certain leadership
qualities and skills then he will be able to guide other and will influence others for following him. The people will
only get attracted toward when he will be carrying some good qualities.They will be obeying their leader and make

them their ideal (Wear and Nind, 2011). The leadership qualities and skills which are required by leader for
leadership are:
Communication skill- The communication is a most important factor in the leadership. A leader must be clear in
communicating or in expressing his views and thoughts to his subordinates.
Technical skills- The leader must possess strong technical knowledge in different fields which helps in sharing his
thoughts and ideas to their group members.
Motivating skills- Encouraging people for the better performance boosting them for performing better and expanding
their capacity power is the most important role of the leader. The leader must know how to motivate their
subordinates and must have the strong motivating skill which helps in influencing other.
Managerial skills- It consist with the ability to manage the critical situations in the organisations effectively and
having the ability for handling the different situation.
2.2 Explain the difference between leadership and management
The leadership and the management both the process are of different states .Both consist of various
differences in between them. The major difference between the leadership and the management are:
Leadership Management
The leader focuses on motivating the people and leads to
guiding them.
The management aims at administrating the things and
aims the managing the things in the organisations.
Leaders tends to takes the risks The managers targets on controlling over the risk factors.
Leaders highlights more on the personal growth The managers are responsible for the overall growth
factor in the organisation.
Leaders aims at creating their followers The management assigns the employees for the work
performance in the organisation.
The leader deals for the long term purpose and set their
targets for achieving the long term goals.
The managers mainly state their goals for the short term
purpose and aims at completing it in the short time
period.
The leader plays a role of guiding to their subordinates
for the effective work performance
The manager responsibility is to do completion of the
work before the working deadlines.
They aims at influencing the behaviour of an individual It consists of getting the work done by the others.
2.3 Compare leadership styles for different Situations
The leadership styles are the blueprint for the leaders to perform the task and for leading over their followers.
There are different types of leadership styles which are applicable in different situations. There are certain which are
commonly applicable for the work performance and are most common in the workplaces. The various leadership
styles are the autocratic style, the democratic style, the participative style, the laissez fare leadership style and the
transformation style these are the common styles which are performed according to the situations. The autocratic
style consists the power in the top level and they have the authority for taking decisions at the workplace. The

democratic is a reciprocal of the autocratic style in which each and every personnel is free to take decisions in the
organisation and each consists with the equal rights. The participative styles offers the employees to get participate in
the organisational activities which encourage them more towards the organisation and increase their performance
level. The lassies fare style the power of making decision is allocated to the team. The team members collectively
take the decisions (Ambrose, Paul and Hausdorff, 2013). The United packet service can adapt the democratic and the
participative style of leadership which helps in motivating employees more for the work performance and makes
them feels important part of the company.
2.4 Explain ways to motivate staff to achieve Objectives
Motivation brings efficiency in the working and helps in encouraging the employees towards the work more.
The united packet services can execute the motivational theories like Maslow hierarchy theory and the Herzberg’
theory for motivating their employees in their company (Working with and leading people analysis, 2017.). The brief
description of the above stated theories is:
Maslow’s hierarch theory-The Maslow theory is based on the five levels of the needs which need to fulfill for
motivating the employee. The five levels are:
Physiological needs- It consist the food, shelter and the basic necessities things
Safety needs- It includes the safety of the job and the stability in the job level with the security state.
Love needs- It include the friendship, the family members and the employees are treated well in the organization
Esteem needs-Providing incentives to the employees
Self actualization needs- fulfilment of the personal goals.
Herzberg’s theory- The theory is based on the two factors motivation factors and the hygiene factors. The manager
must look over the satisfaction kevel of the employees and their salary are paying regularly leads to motivating the
employees.
Ways to motivate the staff
Rewards- Providing extra incentives against the work will able to get employee motivated.
Training- The training helps in the development of an individual personality and also motivates for effective work
performing.

TASK3
3.1 Assess the benefits of team working for an Organisation
The team working will brings the efficiency in the united parcel services working as several people gets
engaged in performing a single task and for a achieving a common goal. The team working leads to several benefits
for the organisation. The benefits are:
High productivity level- Team includes a collection of different people. Each team member contains different mind
state which helps in sharing different views and thoughts for the single task performing which results in a increase
level in productivity and leads beneficial for the organisation(Ritchie, Lewis, Nicholls, and Ormston, 2013).
Effective Communication- Working together requires a communication between the members .it helps in building a
strong level of communication between the team employees which also helps in sharing of information and ideas
within the team.
Increment in speed – It increase the speed of the work performance as many people work collectively upon the single
task. It helps in working with an effective manner.
Distribution of work – The work gets delegated in the team to the different members. It reduces the burden on the
single person as work gets allocated to the employees for the completion.
3.2 Demonstrate working in a team as a leader and member towards specific goals, dealing with any conflict or
difficult situations
The team work consists of a beneficial state for the organisation but also contains certain drawbacks as in the
result of conflicts with the team members as each individual have a different opinion raises to a state of conflicts. The
united packet services can resolve over the conflicts by implying these various methods (Weller, 2013). The methods
are:
A Proper communication level- A healthy and the effective communicating leads to bring efficiency in the working.
The team members must be properly communicated for their work performance and for the rules and regulations in
the company.
Clearly defined duties- The roles and the responsibilities offered to be the team member must be properly defined.
There must be no ambiguity in the mind of any team member related to their work. They must be well informed for
what they have to perform.
Wider thinking- The team members must works with the open thinking state there mind level must and thinking
must be open and must think first for their team rather than for their personal goals.

3.3Review the effectiveness of the team in achieving the goals
The work performed by the team in a most suitable method for the united packet service to do their work and
for doing fulfilment of their goals and targets stetted. The team effectiveness can leads to in a betterment state if each
team member gets the equal opportunities for sharing their views freely in the team. The leaders are also an important
element in bringing efficiency in the organisation. The leaders must aim at guiding properly to their team member
and helps in solving their conflicts and the issues which they are facing at the time of work performance and leaders
must performs an effect communication with the members (Hyra, 2015). The measurement of the performance and
the outcomes leads to an efficiency parameter. If the team is performing better and are able to performing the task
leads to an effective team working. The delegation of the work in a team must be done in a such a way each members
get the work according to their specialisation also leads to an factor of bringing efficiency in the work performance.
TASK4
4.1 Explain the factors involved in planning the monitoring and assessment of work performance
Monitoring leads to a checking over the work performance what the employee has performed. It is an very
important function for the united packet services. It helps the united packet services in identifying their employee
work performance and the capability of an individual gets determined by the monitoring which further help providing
the training to employees according to their skills positing and for development of the individual so that effective
work can be done. In the united packet service the factors which lead to an affective measurement in the planning of
monitoring and assessing the work performance are:
 The availability of the resources in the organisation
 By providing incentives to the employees who are performing well
 The work evaluation must be done regularly and fairly without having any personal bias and must be
conducted properly
 The training sessions can be provided o the employees which leads to enriching their skills and guiding them
new methods and way for the working
 The monitoring can be conducted by the performance level of the employees and by providing feedbacks to
the employees.
4.2 Plan and deliver the assessment of the development needs of individuals
Evaluating and analysing the development needs of the individual is considered as a most important function
for any organisation. This helps in identifying the employee capabilities and the weakness and provides the
organisation a brief knowledge proving the training employee in which particular field is required which helps in both
the organisation as well as employee for the better productivity and for the personal growth. The following steps must
be taken by the united packet services in order to assessing the development needs of their employees The factors
are:

Evaluating the strength and the weakness of their employees
 Identification of the objectives required by the company
 Comparing the company’s objective with the capability of the employee
 The comparison between the present’s kills and the required skills of the employee
 Conducting of such types of programmes that helps in developing the employees skills and the abilities
 Analysing the employee working after providing the training programmes
 The assessments can be done by conducting official meeting with the employees who are selected for the
training purposes
4.3Evalute the Success of the assessment process
The process of evaluation of the success of assessment in the organisations leads to a beneficial state which
helps in identifying the skills and abilities of the employees which helps in getting the increment in the productivity
level of the organisation (Dodge, Kitchin, and Perkins 2011). It helps in getting a brief knowledge about the
employee and about its working. There are certain steps which need to follow by the united parcel services for
checking the assessment plan of their company. The steps are:
 Organising a assessment plan in such a way which helps in identifying the development needs of an individual
 Conduct an interview to getting the employees deeply. It helps in gaining the depth knowledge of the
employee.
 An exam can be conducted for identifying the understanding level of employees.
 Monitoring the performance level
 Comparison of the work performance
 Reviewing the outcomes stared by the performance
The performance outcomes help in identifying the success assessment plan of the employees. If the outcomes reaches
to an increment level means the assessment plan gets success and if there is no such particular change in the
outcomes it results that assessment plan may not effectively applied.
CONCLUSION
From the above report it has been concluded that the recruitment and selection process must be legally framed
out n the organisation. Managers play an important role in evaluating the daily performances. The different leadership
styles are also gets highlighted which are required for the working and the team work is an essential component for
the effective working in the organisation. The employee performance needs to evaluates to identify the development
needs and for betterment in the organisation.

REFRENCES
Books and journals
Kanbur, R. and Sumner, A., 2012. Poor countries or poor people? Development assistance and the new geography of
global poverty. Journal of International Development, 24(6), pp,686-695.
Bellé, N., 2014. Leading to make a difference: A field experiment on the performance effects of transformational
leadership, perceived social impact, and public service motivation. Journal of Public Administration Research and
Theory, 24(1), pp,109-136.
Weare, K. and Nind, M., 2011. Mental health promotion and problem prevention in schools: what does the evidence
say?. Health promotion international, 26(supple 1), p, i29-i69.
Ambrose, A.F., Paul, G. and Hausdorff, J.M., 2013. Risk factors for falls among older adults: a review of the
literature. Maturitas, 75(1), pp, 51-61.
Ramirez, G., Gunderson, E.A., Levine, S.C. and Beilock, S.L., 2013. Math anxiety, working memory, and math
achievement in early elementary school. Journal of Cognition and Development, 14(2), pp, 187-202.
Hyra, D., 2015. The back-to-the-city movement: Neighbourhood redevelopment and processes of political and
cultural displacement. Urban Studies, 52(10), pp, 1753-1773.
Clegg, A., Young, J., Iliffe, S., Rikkert, M.O. and Rockwood, K., 2013. Frailty in elderly people. The
Lancet, 381(9868), pp,752-762.
Dodge, M., Kitchin, R. and Perkins, C. eds., 2011. Rethinking maps: new frontiers in cartographic theory. Routledge.
Ritchie, J., Lewis, J., Nicholls, C.M. and Ormston, R. eds., 2013. Qualitative research practice: A guide for social
science students and researchers. Sage.
Weller, J.E., 2013. Yesterday's people: Life in contemporary Appalachia. University Press of Kentucky.
Online
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