Working with and Leading People: A Comprehensive Guide to Effective Leadership and Team Management

This comprehensive guide explores the essential skills and attributes needed for effective leadership and team management. It delves into the differences between leadership and management, examines various leadership styles, and provides practical strategies for motivating staff and achieving organizational goals. The guide also emphasizes the importance of team working, conflict resolution, and performance assessment, drawing upon real-world examples and insights from the shoe manufacturer and retailer Clarks.

WORKING WITH AND LEADING PEOPLE
NAME OF THE STUDENT
NAME OF THE UNIVERSITY
STUDENT’S ID

Introduction
For successful operations of any organization, it is dependent on the performance of the
recruitment process, employees and the training procedures of the human resource administrator.
The main aim of the selection and recruitment processes of the HR department is appointing
efficient employees. In businesses with are well organized advantages are gained through
competitive labor market. Mostly, all the organizations believe that strategies regarding team
work is more effective than individual work. Additionally, it is quite easier for the human
resource administrator to manage a team than management of individual workers. For achieving
profitability of a long term basis, the HR administrator implements strategies to motivate the
workers so as to increase their efficiency. The researchers as assigned to be a HR administrator
in the HR department of the shoe manufacturer and retailer Clarks. The researcher is ought to
prepare a selection and recruitment procedure for the organization. The newly hired HR
administrator critically reviews regulatory, ethical and legal considerations for the selection and
recruitment processes.
Task 1
1.1 Prepare documentation to select and recruit a new member of staff (Store Manager).
The organizational operations depends on working with the leading individuals and the
programme of selection. The HRM is responsible for planning a development in the strategies of
recruitment and examining the core areas of the organizational requirements in the shoe
manufacturing and retail business. The researcher observes that the shoe manufacturing and
retail organization needs a efficient stock manager. Thus, the HR administrator needs to publish
a recruitment advertisement by a detailed explanation of job description, job analysis and
specifications about the employee (Holland and Leslie, 2018). A newly recruited HR
administrator takes a closer look of the past records of the human resource department regarding
recruitment of workers from around the world. As the shoe manufacturing and retail organization
of Clarks operates internationally, thus the HRM evaluated a plan of implementing a culturally
diversified workplace. The HRM of the Clarks follows a generalized form of job analysis as
mentioned below:

The HRM involves a detailed understanding about the actual organizational requirements,
namely, job profiles, workplace activities, employee behaviours and the employee requirements.
Assessing the gathered past information, breadths and allotted store enemy enlistment process.
Identify the quantity of representative for determination process
Job check.
Explanation of job specification and description.
1.2 Assess the impact of legal, regulatory and ethical considerations to the recruitment and
selection process.
The topic of the retail business and assembling is impacted by the aptitude of the specialist's
execution. Able representatives effectively entire their work effectively. Along these lines,
securing gainful workers is viewed as a most basic authoritative obligation. The nature of the
representative is construct basically in light of the standards and guidelines of the enlistment
procedure for quality individuals in the association. The HRM takes after the data enactment
opportunity of the insurance of individual information of a candidate and the law on information
assurance (Holland and Leslie, 2018). HRM must perceive work laws, for example, the Labor
Relations Act, the Age Discrimination Act, the Sex Discrimination Act, the Family Law and
Medical Leave, the Employment Protection Act. These demonstrations are in charge of
guaranteeing the life and soundness of specialists. This will keep representatives spurred and,
along these lines, perform well.
1.3 Take part in the selection process. In this task you should take part in the selection
process, which must be documented as an evidence to meet the assessment criteria.
The HR administrator has built up an appropriate selection process for enrolling stock managers
for the shoe manufacturing and retail organization, Clarks. They are exceptionally cognizant to
coordinate the requirements of retail and shoe manufacturing industry. They have a plan of
selecting new employees on the basis of their aptitudes and capability (Buhalis and Leung,
2018). Thus, a recently recruited HR administrator suggests an appropriate recruitment
procedure for selecting stock managers for the concerned organization, Clarks. The HRM

department needs to follow particular steps for conducting a successful selection and recruitment
process, for example:
Application Forms: Keeping at the top of the priority list a definitive objective of coordinating an
effective enlistment process, the Human Resources Manager must spread the enrollment see on
print and progressed digitized media. Following this, the HRM needs to go through the
application of the candidate and are responsible for conducting first round screening procedure
and welcome the chosen candidates for the job enrolment process.

Educational modules Vitae (CV): During the meeting procedure in the first round, the HRM
division must check the applicant's instructive modules. The CV contains fundamental data about
the applicant, for instance, capabilities identified with training, encounters in support in work,
extra instructive program activities and insights about the individual (Edmond and Elizabeth,
2018) . Therefore, the Human Resources Administrator can lead the choice procedure for the
first round by examining the hopefuls' CVs.
References: After the choice procedure for the first round, HRM must confirm the name of the
candidate. It is expressed that the vast majority of the hopefuls are specified by every single
current Clark specialists. This kind of reference will lessen the cost and time of the determination
system.
Reproductions: Following the reference check, HR directors need to recreate laborers through
different exercises, for example, talk, pretend and gathering discourses. assemble discourse,
transparently consider and imagine (Chen et al., 2018). These activities will enable scouts to
foresee the competitor's administration abilities, correspondence and social aptitudes, persistence
and neighborliness.
Meetings: Registration experts ought to organize talk with techniques to survey whether the
competitor can agree to the commitments and obligations of stock administration. In this system,
the enlistment pros must judge the brain research and fitness level of the applicants. In view of
these qualities, enlistment pros will choose the hopeful will's identity most appropriate for the
position.
1.4 The recruitment and selection process may sometimes be ineffective and unfair.
Explore the possible reasons for ineffective and unfair recruitment practices in selection
and recruitment. Using the Scenario of (AC1.3) evaluate your own contribution to make
the process more effective and fairer.
I have showed up as a HR administrator of Clarks in their recruitment procedure. I have
fundamentally assessed the applications of the candidates and called 30 candidates for the
selection and recruitment process. In selection and recruitment process, I have directed the first
screening process by critically examining the applicant's CVs. I have especially centered to
coordinate skills, qualifications in terms of education and knowledge regarding the specifications

of the individual. Following this, I have gone through the references and chose 25 candidates for
simulation round. I divided the workers in 5 distinguished groups and organized the round of
group discussions. From this round of group discussions, I have chosen 20 candidates for their
phenomenal attitude and communicating skills. Then I made 10 groups including 2 individuals in
each group and organized debates about various ethical and social incidents. Following that
round I have chosen 10 candidates to participate in the last round of interview. In the round of
interview I have concentrated on the psychological abilities and technical skills of the applicants
and chose 8 of them as employees.
Task 2
2.1 Explain the skills and attributes needed for leadership
In order to become a successful leader, it is important for the leader to have certain skills and
attributes that will help them to achieve success in leadership. These skills and attributes are as
follows:
The first skill the leader needs to have is the decision making skills. There are many challenges
and risks that the leader needs to cope up with within the organization. Therefore, it is important
for the leader to solve the different problems in an effective way (Lin et al., 2018).
The leader further needs to take out time from his work to develop his skill motivation skill.
Lack of skill motivation can lead to issues in the organizational as the leader will not be able to
motivate other people to work.
Time management is another skill that the leader needs to have. A leader is responsible for
clearing a pile of task on daily basis hence it is important for the leader to manage time
effectively so that he can complete each of the tasks properly within the mentioned deadline.
Another skill the leader needs to possess is the skill to delegate. The skill to delegate allows the
managers to inspire the team members with the responsibility. Apart from that it helps to develop
a leadership taste within the employees and thereby keep them motivated (Vongsaroj, 2018).
Team working skill is another crucial skill for the leaders. Most of the time, the leaders invest a
huge time on a particular group situation. Thus the team managing skill allows the leader to

manage and corporate with the other members of the team so that the team is directed towards
the objectives of the company.
2.2 Explain the difference between leadership and management.
Leaders and managers are two terms that are most of the times used interchangeably. However,
both the terms are different from each other and the difference between these terms are as
follows:
Basic Leadership Management
Functions The leader aims to create
influence and encourage
people on work to achieve the
required objectives of the
company. This is important to
establish cordial relationship
between the people working
inside the organization and
for the company.
All the functions of the
management is carried out by
the managers. A very
important role is played by
the manager of the
organization.
Accountability In leadership the
accountability is not well
defined.
The managers on the other
hand is responsible for their
subordinates as well as
themselves.
Mutual relationship Leaders are not always
managers
All the managers are leaders
Concern The concern of the leader is
to achieve the goals and
satisfy the team.
The concern of the manager
is to achieve organizational
goals.
Followers Voluntary people will follow
them.
Based on the description of
job.
Sanction There is command of the
leaders over the related task
records and sanctions.
The managers makes their
command through
distribution of sanction and

through allocation.
2.3 Compare leadership styles for different situations.
There are different types of leadership styles which are as follows:

• Democratic Leadership: As contended by Holland and Leslie (2018), vote based activities were
not kept up by the relationship as they required venture bundles to examine and assess the
conditions. Regardless, he incorporated all associates in the fundamental authority process.
Therefore, agents are influenced, influenced and well-performing. If the affiliation has a
considerable measure of time and needs a superior composed collective endeavor to accomplish
its objective, the affiliation could then apply a law-based style of organization. Regardless,
Clarks is one of the world's most particular associations in the media communications division.
She in this way has next to no opportunity to apply a style of organization in light of prominence.
• Laissez-Fiare Leadership: There is no line of outline to comprehend that this gathering is
adequately experienced. The pioneer of the gathering understands that this gathering is
sufficiently able to achieve this particular occupation that he has arranged. Regardless, the
gathering can assemble enough data with the objective that the pioneers of the gathering can
confide in their partners. Regardless, the pioneers of the gathering confronted disservices for the
inability gathering.• Transformational Leadership: Transformational Authority is keen reasoning
to motivate and bolster partners when the task is critical. This strategy plays out a superior keep
running of the gathering. As contended by Lucrezi et al., (2018), the transformational activity
can be utilized as a part of the most genuine conditions. Clarks has connected the
transformational organization style in terrible conditions.
• Authoritarian Leadership: In a dictator organization, pioneers can send clear and direct course
to spare time. Clarks takes tyrant activity styles to spare time. Here once more, this style of
activity gets rid of the hindrance of the associates and does not along these lines represent a
noteworthy issue.
• Transactional Leadership: In value-based organization, partners are procrastinated on for not
meeting objectives or time imperatives. Here once more, amass pioneers influence associates
with prizes or rewards. The reward system enhances laborer execution.
• Bureaucratic Leadership: Perakis and Rosenfield (2018) showed that there is a constant and
entrenched decision in the style of bureaucratic activity. The ideal and built up decision
depended on standards and tenets. The fundamental authority process is skillful time yet not
thought about a perfect strategy to handle any issue.

2.4 Explain ways to motivate staff to achieve objectives.
McGregor's Theory X and Theory Y relies upon two elective game plan of assumptions, for
instance, speculation X and speculation Y. Speculation X showed those specialists who are
sluggish, exploitative and impudent. On the other hand speculation y reflects those agents who
are moved nearer as a champion among the most imperative asset of the affiliation.
After divided the delegates the gathering pioneers make two various framework for those
specialists. The gathering pioneers give watchful thought towards the theory X delegates. The
chiefs pushed hard to make them more productive and guided them to do things they detest
(Armenski et al., 2018).
On the other hand amass pioneers require more noteworthy incorporation of the partners in
fundamental administration process. The gathering pioneer confers commitment to theory Y
specialists in light of the way that those agents have incredible data and experiences. It has been
seen that Clarks has executed McGregor's Theory X and Theory Y and improved their execution.
Task 3
3.1 Assess the benefits of team working for Clarks.
Collaboration is a fit action that affects normal nationals to accomplish the objective. As
expressed by Chiarini et al. (2018), associates at Clarks made a circumstance that convinced
partners to conquer their hindrance. Gathering work fulfills the precondition of relationship with
the help of the execution of all agents. There are some good conditions for gather work that are:
Progression and Learning: Team pioneers frequently incorporate partners in the center initiative
process. Subsequently, much of the time, the imaginative contemplations of the specialists find
the course of action of the issues. Here once more, delegates can profit by the imaginative
musings of their partners.

Augmentation trust: Group confinement increase certainty among specialists. The dynamic co-
action of all partners can without extending to fulfill the targets. The get-together of work agents
can without a doubt accomplish the objective. In retail, colleagues must go in gatherings
(Holland and Leslie, 2018). An extraordinary comprehension and correspondence between
specialists treats customers effortlessly and to battle any condition incidentally.
Support: notwithstanding group pioneers and organization, partners welcome the colossal
penchant or thought of their partners. Hence, partners are bolstered by their associates.
3.2 Working in a team as a leader and member towards specific goals, dealing with conflict
or difficult situations
Group pioneers manage the gathering to meet a specific objective. The pioneers in the gathering
for the most part affect associates and propel them to act coordinatedly for a specific level. At
Clarks Company, group pioneers for the most part sort out an arrangement session before
beginning the day's worth of effort (Kalyvas, 2018). From that point onward, the group pioneers
inspected the day by day routine of associates.
The group pioneers discussed past issues and their checking activity frameworks. We saw that
the gathering's pioneers are getting ready and showing partners about the reserve funds process,
the welfare and wellbeing process, the voyager incitement system, the nourishment organization
and the planning of reports. Here once more, the pioneer of the gathering appropriates the
obligation of ground staffs (Raziei et al., 2018). The spearheading bunch looks at the most ideal
ground opportunity setting, refueling outline, waster cleaning outline, flying machine cleaning
outline for collaborators. Toward the finish of the move, the gathering pioneer checks the report.
Group pioneers frequently bolster associates through the clearing system (Maguire, 2018). The
reward structure enables the gathering to enhance its execution. Group pioneers stir partners and
perceive for their awesome execution. Group pioneers inspire their partners to battle against any
restriction or humiliating situation.

3.3 Review the effectiveness of the team in achieving the goals.
As a group pioneer in the division of store chiefs, the group pioneers sort out the data session to
examine the part of work, the day by day work plan, assess the earlier day's report, amend
botches and energize representatives. The group pioneer conveys the whole workload on store
chiefs (Daniels et al., 2018). While functioning as a group since the workload is isolated, every
worker can deliver the best thus the objectives and targets of the association are accomplished.
Task 4
4.1 Explain the factors involved in planning the monitoring and assessment of work
performance.
The perception and assessment of the execution of the work suggests the assessment of the
execution of delegates at the solitary level. There are numerous factors that ought to be
considered with a particular true objective to mention arrangements for the objective fact and
assessment of the execution of the people of the changing area group:
 Learning needs diversity
 Cultural diversity
 Resources available
 Age

4.2 Assessment of the development needs for the “Store Manager of Clarks”.
Settle on your objectives for the organization. Utilize the SMART objective strategy with the
affirmation that your objectives must be particular, quantifiable, achievable, handy, and have a
time that is connected to them. Record these objectives for examining when you assess the life of
your business.
Screen the results of your publicizing and the plan of a restricted time by utilizing the
accompanying offices proposed by the association characterizing your advancements or by
inquisitive about the wellsprings of your offers. For instance, a few associations make solitary
destinations identified with specific publicizing endeavors to discover what messages and offers
work best (Buhalis and Leung, 2018). Some online advancement associations assemble data
about depictions and energy for your e-advertisements.
4.3 Using your assessment plan delivered in (AC 4.2) evaluate the success of the assessment
process.
As per the assessment design, it is conceivable to survey that Clarks expanded its hierarchical
execution as the person's execution expanded. Furthermore, the benefit of the organization has
expanded to a huge degree. Workers were propelled and beneficial, which decreased the
organization's turnover.
Conclusion
In this assignment the researcher is introduced to be a HR administrator in the shoe manufacturer
and retailer organization Clarks. The researcher is responsible for developing the selection and
recruitment procedure along with employee specification and job description. Following this, the
researcher discusses the legal and regulatory aspects in the selection and recruitment process.
Then the researcher expresses his or her own experiences in the recruitment and selection
process. The researcher is then responsible for developing a leadership process, power point
presentation, leadership styles, and motivation strategy. There are a set of distinguished styles of
leadership which on following by the leaders for processing their assigned activities. Team
performances are very important for achieving the targets that are assigned to them and various
other activities. For mitigating the organizational requirements through efficient and effective

performances of the employees, they need to be taken care of and motivated by the Management
team. On provision of proper motivation to the workers, efficiency and effectiveness can be
observed in their performances and it helps them in remaining loyal to the business procedures of
the organization.

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