Employee Direction Analysis

The assignment content discusses the importance of effective leadership in organizations, specifically Delta Plc. The company has adopted comprehensive tactics and measures to gain a highly competent and motivated workforce. The study highlights the role of recruitment and selection process in developing efficient means of working in the economy. It also emphasizes the significance of leadership styles, motivational theories, and SMART objectives for evaluating employee performance and growth matrix.

WORKING WITH AND LEADING
PEOPLE

EXECUTIVE SUMMARY
Leadership is the ability to influence or motivate others to effectively contribute towards
work whereas management refers to get things done in a synchronized manner. In order to
maintain the efficiency of business organization, it is very important to have talented and skilled
staff. Employees of an organization provide business with an internal strength to create a
differential position in the economy. Recruitment and selection are the essential functions of
management which helps company in efficiently analysing and attaining the skilled workforce.
Leadership and managerial skills efficiently help business to train and develop its workforce to
attain the set objectives.
The present report has been prepared to understand the selection, recruitment and
retention procedures along with the effective management and leadership styles. It has helped
company in achieving the sustainable advantage. For this purpose, Delta PLC is taken which is a
major high street bank of UK and wants an excellent recruitment and selection process to hire
right person for the right job. With respect to this, organization adopted comprehensive and
valuable tactics and measures to gain highly competent and motivated workforce. The report has
been developed and analysed in three major tasks. The first task of the report deals with
analysing the significance of recruitment and selection process and its contribution to the
business. The next segment of the report deals with analysing the impact of leadership on the
effective working of the company. It focuses on analysing various skills and attributes which
helps a person in becoming a successful leader. The last segment of the report determines the
factors which influence team and individual working within a system. The report seeks to find
the effective impact of these factors on the overall performance of business.

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Producing documentation for the recruitment and selection process...............................1
1.2 Assessing the implication of legal laws and regulations on the recruitment process of Bank
................................................................................................................................................2
1.3 My role in selection process ............................................................................................4
1.4 My contribution in selection process ...............................................................................5
TASK 2............................................................................................................................................6
2.1 Skills and attributes required for the good leader ............................................................6
2.2 Comparison between leadership and management ..........................................................6
3.1 Benefits of teamwork for Delta PLC ...............................................................................7
2.3 & 3.2 Comparing the leadership style which is used during recruitment and selection
project ....................................................................................................................................8
3.3 Reviewing the effectiveness of team in achieving Delta goal .......................................10
2.4 Ways to motivate the Delta staff ...................................................................................11
TASK 3..........................................................................................................................................12
4.2 Conducting the skill audit...............................................................................................12
4.1 Factor to be consider when planning and monitoring the performance ........................14
4.3 Evaluating the extent to which the assessment process is successful ...........................14
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16

ILLUSTRATION INDEX
Illustration 1: Selection process.......................................................................................................3
Illustration 2: Team work................................................................................................................6
Illustration 3: Team effectiveness model.........................................................................................8

INTRODUCTION
Leadership is the ability to influence or motivate others to effectively contribute towards
the work whereas management refers to get things done in a synchronized manner (Lipnack and
Stamps, 2008). Recruitment and selection are the essential functions of management which helps
company in efficiently analysing and attaining the skilled workforce.
The present report has been prepared to understand the selection, recruitment and
retention procedures along with effective management and leadership styles. For this purpose,
Delta PLC has been taken into account. Company is a major high street bank of UK and want an
excellent recruitment and selection process to hire right person for the right job. The report will
be developed and analysed in three major tasks. The first task of the report deals with analysing
the significance of recruitment and selection process and its contribution to the business. The
next segment of the report deals with analysing the impact of leadership on the effective working
of the company. It will focus on analysing various skills and attributes which helps a person in
becoming a successful leader. The last segment of the report will determine the factors which
influence team and individual working within a system. The report seeks to find the effective
impact of these factors on the overall performance of business.
TASK 1
1.1 Producing documentation for the recruitment and selection process
Delta PLC is a high street bank that is suffering inefficiency in its recruitment and
selection process (Nind, 2010). For this purpose, being the human resource manager of this firm,
I played a major role to help company to overcome from such process. In this context, I have
prepared two major documents after communicating with other departments regarding job
vacancies. These documents are prepared to select right person for the right job. The same is
described below:
Job Description: It is a detailed, written and formal document with having all the roles
and responsibilities of an employee. Job description is very helpful for company in evaluating
whether they need full-time employee or a part-timer (Mathieu, 2010).
Company name Delta PLC
Job position Customer service advisor
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Location London
Reporting authority Operational Manager (supervisor)
Roles and
responsibilities
Data entry; solving customer’s problems; interacting with
customers and providing them information in response to the
product or service enquiries.
Date of application 25th August 2015
Date of interview 7th September 2015
Person Specification: It is a description of qualifications, skills and abilities, experience
and other traits which a person must possess to perform the job duties.
Qualification Post graduate; minimum two GCSEs
Employment
conditions
Must complete 30-40 hours per week
Demographics
Age
gender
22-35 years
Male and female both can apply
Skills and abilities Excellent communication and 'people' skills; good
mathematical and keyboard skills; honest and reliable.
Work experience Minimum 1 year
1.2 Assessing the implication of legal laws and regulations on the recruitment process of Bank
Recruitment and selection process is going beyond some statutory rules and legal
implications. Considering this, legal and legislative framework will help Delta PLC to minimize
the risk, job posting, interview question, checking job offers etc. There are several types of laws
and legislations with recruitment and selection process such as sex discriminatory act, race
relation act, equality regulation act etc. (Maxwell, 2008). The impact of such acts is described
below:
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Impact of Sex discriminatory act: Delta PLC is bound to maintain the sex discriminatory
act. This helps the company in enhancing its brand image within the competitive markets. For
example, if a candidate is qualified for the job post, company is bound to recruit candidate
whether the person is male or female. Further, being the HR manager, I abide to this law because
both males and females can apply for the customer service advisor role (Robbins and et.al.,
2013).
Impact of employment equality (age) regulation: Company is bound to give age
preferences so that it would need to provide equal benefits to both young and old citizens. If
organization would give priority to one specific group, then it will be unlawful and would break
the provision of equality (age) regulation. Moreover, being the HR manager, I need to adhere to
this law but for the customer service advisor post; old citizens are not good to be hired. For this, I
need to conduct 3 rounds of interview test in order to check their knowledge and capabilities.
Moreover, the company will take due care of disabled applicants in order to achieve a well
managed result for the growth and development of the company. This will develop trust and
loyalty within the employees of the company and develop may helps the company in attaining an
effective pool of talent.
Besides this, it is very essential for the firms that they must abide with the given laws and
regulations. This is because, if not abided at that time government of country where Delta PLC is
operating its operation can take strict action against the firm. Furthermore, it will also became
difficult for the cited enterprise with regard to maintain the continuity of its business in the
respective market. The given type of condition will also affect the firm capability with regard to
attract large number of workers towards firm. This is because, it has been seen that employees
are likes of work in the particular corporation which give importance to the equality aspect while
carrying out any HR activity.
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1.3 My role in selection process
Illustration 1: Selection process
(Source: Krebsbach, 2015)
Selection process starts with the screening of applicants and ends with the final selection
and appointment (Nichola and Jenkinson, 2006). In order to select the customer service advisor
for Delta PLC, selection process is conducted and steps for the same are enumerated below:11 Screening of applicants (CV): In this step, applications of candidates are screened to
select the most eligible one among them. Being the HR manager, I played a major role at
this stage to select the best suitable candidate. I have given first priority to female
candidate and have chosen the applicant who is having minimum 1 year experience with
excellent mathematical skills.11 Primary interview: This interview is taken to know about the selected candidates. During
interviewing the candidates, I have asked general questions to confirm their CV
information and their knowledge about company.11 Employment test: This test is taken to know about the employees experience, knowledge,
skills and abilities. I have conducted few test of employees such as aptitude test,
personality test, IQ test and general knowledge test (Explain the steps involved in the
Selection Process, 2006). These tests help to check the employee decision making power,
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mathematical skills, general knowledge about bank and related services and their problem
solving capability.11 Selection and appointment: This is the final stage in which candidates are finally selected
and appointed as per the nature of their job. In this stage, I have played a major role of
selecting candidates. After employment test, I have evaluated those applicants who are
good in communication and able to handle customer complaints effectively. I also offer
them the salary that has been determined by company.
1.4 My contribution in selection process
Selection process is a very important task for a company because it provides right person
for the right job. Being the HR manager, I have contributed to an extent to the same process to
help company in achieving highly skilled and competent workforce. My contribution starts with
preparing documents i.e. job description and person specification for the job vacancy. For this, I
have talked to respective departments regarding vacancies. After this entire work, I have started
selecting candidates who came for the interview process. I have conducted several tests such as
aptitude test, emotional intelligence test as well as IQ test to check the skills and abilities of
applicants.
Finally, those candidates who fit for the post are hired with all the employment terms and
conditions along with salary specifications. Candidates who agreed to all the terms and
conditions are hired and offer letter is provided to them including the date of joining and
employment clauses. The overall process was evaluated in order to analyse the need of the
current job and skills of My contribution to this process helps organization in getting right person
for the vacant position. Further, it gives more benefits such as saving selection cost and
management time. Moreover, this whole process promoted the bank as an equal opportunity
employer. However, being the HR manager of company I have to fulfil the other roles and
responsibilities of firm also. Here, it is due to the presence of given aspect I will not being able to
direct my efforts with regard to give immense and dedicated contribution in the selection process
of Delta PLC in an effective way.
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TASK 2
2.1 Skills and attributes required for the good leader
As Delta PLC hired candidates, so to motivate, influence and train them, manager must
have necessary leadership qualities (Krebsbach, 2015). For this purpose, trait theory of
leadership is adopted which is the idea that people are born with certain traits. This theory is used
to predict the leadership effectiveness. Thus, leadership theory states that certain innate traits are
common among leaders and these include: Emotional intelligence: The leaders having emotional maturity are well adjusted and self-
motivated. They do not suffer from severe psychological disorders. When policies and
regulations of Delta PLC change then these leaders helps the bank to comply with such
strategies (DeLucia-Waack, 2006). With the help of given skill, leader can develop an
effective relationship with its followers. This will enable firm with regard to carry out
the work of enterprise in an effective way. Self-confidence: Leaders having self-confidence believe in one's self, ideas and ability.
They work according to their own strategies and criteria (Barradell, 2013). Furthermore,
among leader self confidence is needed with an aim to accomplish the strategic goal of
enterprise within the given specified time limit. In addition to this, by having this skill
leader can given an appropriate direction to its fellow members.
 Social skills: Leaders having social skills want the best from everyone. They are the best
one to motivate other people and share their attributes to others. Moreover, they cultivate
innovation and welcome the ideas of other members of company. This skill is needed in
order to build relationship with the buyers as well as workers of Delta PLC. In addition to
this, with the help of given attribute leader enhances its contact with the employees. It is
by complying with the given type of activity only, leader of firm can develop positive
image in the mind of its respective buyers.
2.2 Comparison between leadership and management
Leadership and management are two different terms that differ in their roles and
functions. Both are linked and complementary and go hand in hand (Susánszky and et.al., 2010).
The same has been discussed below:
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Leadership simply means the ability to influence or persuade others to contribute towards
the success of organization. Under this, leaders simply look at the problems and devise new and
creative solutions. Using their charisma and commitment, they excite, motivate and focus others
to solve the problems. They focus on leading people and their outcome is their achievements.
For example, leader of Delta PLC inspires and guides other employees and staff.
Management on the other hand comprises of planning, directing, coordinating,
controlling, staffing and supervising people towards accomplishing a goal (Mathieu, 2010).
Managers create strategies, policies and methods to create ideas and teams that combine to
operate smoothly. Managers often focus on structures, goals, personnel and availability of
resources. For example, manager of Delta PLC manages the bank teams and increases the sales
of financial products and services. In addition to this, the concept such as leadership is more of
people oriented. However, the concept such as management is more of task oriented. The leader
gives more focus upon leading people. But in comparison to this, manager rely more focus upon
managing people rather then leading them. Here, the leader possess risk taking behaviour
however manager carries out risk averse behaviour.
3.1 Benefits of teamwork for Delta PLC
Team work is the process of working collaboratively with a group of people in order to
accomplish a goal. Teamwork always results in increased team member’s relations and
achievement of organization's goal (Formiga and et.al., 2007). This gives several benefits to
Delta PLC such as developing relationship among bank members; improvements in participant’s
attitudes, motivation, confidence and personal satisfaction; efficient usage of resources;
improved morale of employees; promotes a wider sense of ownership among employees;
development of skills and knowledge; fosters flexibility and responsiveness; promotes the sense
of achievement and equity essential for a motivated workplace.
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Illustration 2: Team work
Further, teamwork is very useful for Delta PLC to create confidence and attitude of
employees. It helps company to deal with the complex situations because group efforts always
lead to the accomplishment of objectives (Patel and et.al., 2007). . Moreover, with the team
efforts, time and cost both are saved efficiently and this ultimately helped organization to attain
its competitive edge.
In addition to this, finding many solutions with respect to the one specific problem is being
regarded as one of the most significant benefit that can be gained by cited firm through
teamwork. This is because, it has been that a team possess such type of individual which possess
varied skills and abilities. Here, by colliding these individual at one specific team Delta can
found out instant solution with respect to its problem. Through this way, Delta can gain benefit
in the form of increased profits and sales in an effective way.
2.3 & 3.2 Comparing the leadership style which is used during recruitment and selection project
Delta PLC has adopted various leadership styles in different difficult situations for
persuading and influencing employees during the recruitment and selection process. Different
leadership styles are discussed below:
Autocratic leadership is the style where person has total authority and control over
decision making. It is best used in situations where control is necessary or there is little margin
for error (Antony, 2009). Delta PLC has adopted this leadership to deal with the complex
situations such as conflicts between two members or to dictate the policies and procedures. This
style must be used in the given circumstance because with the help of such leader the conflict
which is occurring within Delta employees can be resolved in a faster way.
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Democratic leadership is a type of leadership style in which members of group take a
more participative role in the decision-making process. It is one of the most effective leadership
and leads to higher productivity, better contribution of group members and increased group
morale. Delta PLC has adopted this leadership to deal with the situations that change frequently.
For example, this style of leadership must be used by Delta when it is proposing some changes in
its existing recruitment and selection policy. This is because, in the change type of situation
workers require immense support and assistance on the side of its manager. This type of support
will be given by democratic leader only. Thus, the type of leadership style which is being used
by managers largely depends upon the situation which is being faced by them.
Laissez faire leaders allow followers to have complete freedom to make the decisions
regarding completion of their work (Tomek and et.al., 2012). Laissez faire leadership can be
effective in situations where group members are highly skilled, motivated and capable of
working on their own. It is not applicable to those situations where group members have
insufficient knowledge and lack of experience to complete the task and make decisions. For
example, while recruiting individual for the customer service advisor post, manager must comply
with the democratic type of leadership style. This is because, the given type of leader uses very
liberalized approach while talking and communicating with the other person. In addition to this,
with the help of such leader an effective communication can be held both recruiter and recruitee.
As a result of it best candidate can be selected by the firm in an effectual way. However, if the
given circumstance autocratic style will be used by the leader at that time it will become difficult
for it with regard to make the selection of an appropriate candidate for the customer service
advisor post. This is because, the given type of manager do not behave very leniently with the
candidates. As a result of it they became conscious and due to nervousness they will not being
able to give right answer to the asked question.
Further, to deal with the difficult situations, being the HR manager, I played different
roles, that is, as a team leader and a team manager during recruitment and selection process.
Team leader: As a team leader, I provided direction, instructions and guidance to new
employees or teams for achieving their individual as well as organization's goal; provided
training to employees and gave them clear instructions regarding work (Sarra, 2012). Along with
that, I have created reports to update Delta PLC on the team's progress; distributed reports to the
appropriate personnel; developed a strategy for team that they used to reach their goal and
9

managed the flow of day-to-day bank operations. In the conflict type of condition, leader plays
the role of mediator. In this regard, it will found the mid solution to the problem which is being
faced by the company. Thus, it is through this way only I have prepared recruitment and
selection plan for the post of customer service advisor.
Team member: As a team member, I responded rapidly to the difficult and complex
issues; ensured that funds and other resources are made available as needed; provided a safe
environment to employees of Delta PLC; provided effective and timely communication to all the
members; being sympathetic to the needs and concerns of team members to particularly those
who may need additional support; and encouraging and promoting fair play. As the team
member, I have to abide all the instruction which is being given by team leader during the
conflicting situation. Here, it is by complying with the given type of activity only I and my team
members can recruit right employees for the customer service advisor post.
3.3 Reviewing the effectiveness of team in achieving Delta goal
Illustration 3: Team effectiveness model
(Source: Riley, 2015)
There are several factors that contribute to the team effectiveness of recruitment and
selection team within Delta PLC and these are:
Team size is a very important factor for evaluating the team effectiveness. If the size of
team exceeds then it will be a problem for the organization because of less work and more
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people. On the other hand, if the size of team reduced then also Delta PLC suffers because of
lack of human workforce (Stoll, 2011).
Team composition refers to the overall mix of characteristics among a team which is a
unit of two or more individuals who interact independently to achieve the common objectives. It
is based on the attributes of team members as well as on the task of team.
Team cohesiveness refers to the degree of personal interaction among members of group.
Cohesiveness should always be within members because if they are not familiar to each other
than this may cause conflicts in between them (Lee-Mortimer, 2007).
Further, to have a good atmosphere and environment, Delta PLC should adopt effective
tactics and strategies to capture the team member’s attention and for the effectiveness of team
working. This can be achieved by taking feedbacks from team members; conducting work
reviews to check their work performance and interviewing them for better communication.
The effectiveness of the team which is operating in Delta can be reviewed by taking
feedback from the Delta's employers. For instance, if employers have given positive feedback
that the team which is working within firm is playing crucial role in terms of improving the sales
and profitability related condition of enterprise. Then in the given circumstance the effectiveness
of the team will be judged. However, in the other circumstance when it is found out by the
manager of firm that team is not contributing its best with respect to the goal and objective of
corporation then in the given condition also the effectiveness of team will be measured.
2.4 Ways to motivate the Delta staff
Motivation is the key factor that is responsible for influencing or persuading employees
towards work. In order to achieve the long term objectives, Delta PLC needs to motivate their
employees and other staff members (Bunker, 2006). For this purpose, different motivational
theories can be used such as Herzberg theory which comprises of motivational factors and
hygiene factors. Maslow's theory can be used to motivate the employees as it describes the
needs of a person in hierarchy. These theories can be used in three different ways such as:
Fair treatment: Fair and equal treatment to all the employees gives them satisfaction
because it fulfils their social needs. Even if employees are equally treated, they will work more
for the cited company (Dey and Estrin, 2011). The given type of thing entails positive feeling in
11

the mind of buyers. As the result of it, they feel very obliged that they are associating with such
firm which gives respect to the people.
Team work: Team work increases the bonding and relations of employees. Delta PLC
should adopt team work strategy and dynamics to feel new employees and teams comfortable in
new environment by having more interactions. The employees feel demotivated when they work
lonely towards the goals and objectives of corporation. This is because, in working environment
also workers need support from the other employees. However, if it is not found by them at that
time they will feel highly dissatisfied and demotivated.
Reasonable payment: In order to influence the employees by fulfilling their basic needs,
organization is focused on paying the employees with efficient and fair means of remuneration.
If employees get appropriate payment then they get financially satisfied. Furthermore, the
motivation of workers can also be enhanced by forming link between the reward and
performance. This is because, with an aim to achieve greater reward employees will deliver high
performance to the corporation.
TASK 3
4.2 Conducting the skill audit
In order to identify the training and development needs of new employees, it is very
important to know about their needs and preferences. For this purpose, Delta PLC has to conduct
SWOT analysis of candidates who need training (Barradell, 2013). Company conducted SWOT
analysis of an employee who is working as a customer service advisor there. His role is to solve
customers’ problem and entering data of them.
SWOT Analysis
STRENGTHS
Have work experience of 2 years which is the
best strength; excellent keyboard skills; can
handle complex situations.
WEAKNESSES
Poor communication skill is the worst
weakness; weak interpersonal skills; limited
technical knowledge.
OPPORTUNITIES
Enhancing personal development is the biggest
THREATS
Training and education is the biggest barrier;
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opportunity; enhancing education; utilizing
skills in different ways.
limited positions in field area; competition
from other higher level employees.
SMART GOALS
Specific Improving communication and interpersonal skills.
Measurable Improving excellent communication skills than other employees and staff
members.
Attainable Formal training and reading habit.
Realistic Attending bank meetings and handling more complex situations.
Time Bound Improved in 9 months
Personal Development plan
OBJECTIVES ACTION SUCCESS
CRITERIA
TIME FACTOR
Short term objectives
Developing
interpersonal skills
Reading newspapers,
magazines, articles
and books; formal
training to improve the
interpersonal skills.
Able to deal and
handle large number
of employees.
9 months
Long term objectives
Developing technical
knowledge
Working for big
projects; coaching and
shadowing to improve
the technical
knowledge.
Able to deal with all
the technical issue
1year 6 months
Communication skill Reading books and
journals on
communication
Able to communicate
effectively with the
customers and
5 month
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workers.
Success criteria: Success criteria are the best way for employees to check their
performance. This can be for short term or long period (Maxwell, 2008). In the above success
criteria, employees measure their success by attaining bank meetings with other members to
evaluate the short term objectives. On the other hand, they measure their long term objectives by
working with expertise of their field to improve their skills and knowledge.
Employee’s performance will be monitored and evaluated on the basis of some
evaluation techniques such as rating scale method can be used to measure their work progress.
Rating can be done by creating a benchmark performance for employees. Other method can be
used such as 360 degree feedback method (Nind, 2010). Under this method, feedbacks from
various employees and other staff and team members are taken with respect to the performance
of a particular employee. This helps Delta PLC to measure the performance level of employees.
4.1 Factor to be consider when planning and monitoring the performance
There are several factors that are to be considered while planning the monitoring and
assessment of individual’s work performance. The most important factor that Delta PLC should
consider is communication i.e. employees should clearly communicate about their work
performance to the team leaders or supervisors (Antony, 2009). This is a very essential point to
be kept in mind because if employees will not communicate about their work then it will create
problems in work management. Another factor is that performance goals should be aligned with
the organizational objectives. For this, cited company should adopt “theory Y” of Douglas
McGregor which states that an individual’s goals should be aligned with the organization's
objective.
Further, employees should not give surprises related to work because this disturbs the
whole consistency of business operations (Patel and et.al., 2007). Employees should behave
properly in teams and groups because this ultimately affects their performance. It is the
responsibility of team leaders to properly train their respective employees to attain the short term
objectives. While planning and monitoring the performance, manager must draw proper
difference between individual goal and organisational goal. This is because, here on the basis of
given goals only the contribution as being given by manager will be assessed in an effective way.
14

This will enable Delta manager with regard to take appropriate action towards the performance
as being given by the enterprise's employees in an effective manner.
4.3 Evaluating the extent to which the assessment process is successful
Employee’s performance was evaluated on the basis of various techniques which were
explained above. These techniques had helped employees to measure the progress in
performance as well as it had also helped me being the HR manager of Delta PLC to
continuously keep a check on employee’s performance. Benchmarking and performance
appraisal were proved as very comprehensive and excellent tools to measure the employee’s
performance (Riley, 2015). They even helped individuals to measure their own performance and
success criteria. As a HR manager, I had evaluated the success of these factors through 360
degree feedback and peer review methods. In these methods, feedbacks from several employees
and team members had been taken along with taking the review from colleagues and other staff
members to know about the individual’s performance. These methods were very successful in
evaluating the performance criteria because these had helped Delta PLC in achieving sustainable
competitive edge.
It is very beneficial for the firm that it must take assistance from assessment process. This
is because, it is with the help of given process only it can be analysed by the firm that whether its
employee is going on to the right direction or not. However, the use of given process invest lots
of time and money of corporation such as Delta Plc in an effective way.
CONCLUSION
Employees of organization help in effectively developing efficient means of working in
the economy. Recruitment and selection process of business helps Delta PLC in developing the
same. It is evident from the above study that cited company has adopted comprehensive and
valuable tactics and measures to gain highly competent and motivated workforce. It has also
adopted leadership styles, motivational theories and SMART objectives for the evaluation of
employee’s performance and growth matrix.
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Explain the steps involved in the Selection Process. 2006. [Online]. Available through:
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