Essay on Assertiveness Assignment

Added on - Jan 2020

Trusted by 2+ million users,
1000+ happy students everyday
Showing pages 1 to 3 of 9 pages
Working with assertiveness1
TABLE OF CONTENTSIntroduction......................................................................................................................................3Scenario............................................................................................................................................3Importance of assertiveness.........................................................................................................3Reasons of selecting assertiveness at the workplace...................................................................4Characteristics of a assertive person............................................................................................5Justification of Sarah's action......................................................................................................6Technique recommend to Sarah...................................................................................................6Conclusion.......................................................................................................................................7references.........................................................................................................................................82
INTRODUCTIONAssertiveness is the quality of being self-assured and confident without being aggressive.It is a skill of person that may vary from person to person. It is one of the modes ofcommunication that is required at the workplace. It is a kind of behaviour characterized by aconfident declaration or affirmation of a given statement without need of proof. Nowadays,secretaries or personal assistants are hired to perform diverse tasks that require highly developedskills. The increasing role of the secretary requires not only technical skills but also assertiveskills to perform job duties in a professional and satisfactory manner.SCENARIOIn the present case scenario, Sarah, an executive secretary had been working in thecompany until 9:00 pm for two or three nights a week for almost one year. Her boss wasworkaholic and also forced her to become workaholic in order to keep pace with the stream ofmemos, correspondence and proposals. Sarah tried many times to ask her boss for an assistant tolesser the workload. Sarah approached her boss not only by talking but also sending memos.Moreover, the only answer she got from her boss was that she is still working on this matter.Sarah was fed by the workload and unwanted job timings that led Sarah to get shouted on herboss to appoint new assistant for her to reduce the workload.Importance of assertivenessAssertiveness is the ability of a person to express his or her feelings, actions, willingnessetc. It is the ability to speak for own rights and duties. It helps to enhance self-esteem anddevelop self-confidence of a person (Gable and Herrmann, 2016). It involves carrying out differentplans for modifying own behaviour and asking others to change the behaviour.In sociology and psychology, self-esteem reflects a person's overall emotional evaluationof himself or herself. It includes a person who is not behaving professionally and he ot she isperforming regarded as a non-assertive person in a general context. They may adopt a passive-aggressive behaviour which is an indirect expression of hostility through stubbornness, rudeness,violent behaviour, procrastination, moodiness, deliberate or repeated failure to accomplish therequested tasks.3
Desklib Logo
You are reading a preview
Upload your documents to download or

Become a Desklib member to get access