Assessing work-life balance, workplace flexibility and commitment to employee performance in the financial sector in India

Assessing work-life balance, workplace flexibility
and commitment to employee performance in the
financial sector in India
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ABSTARCT
Work life balance, workplace flexibility and organization commitment are the three most
significant factor that are affecting the performance of employees in Indian financial sector. It is
because employees are important resources of the organization that work hard for the success of the
organization. In the present study, it has been analysed through primary research that there is a
significant relationship exist between the work life balance, workplace flexibility, organization
commitment and employee performance of Indian financial industry. Further, through secondary
research and systematic literature review, it has been identified that there are various factors that
affect the work life balance, flexibility and commitment within the organization. It has been analysed
through secondary research that individual factors such as job engagement, organization factor such
as flexible work schedule and environment factor such as technological advancement has significant
impact over the work-life balance of the business. This study has overcome the past limitations by
assessing different parameters like age, gender, number of working hours, flexible working
arrangements, job engagement, work satisfaction, motivation, personal life satisfaction and employee
commitment. The study has with the help of quantitative study on the chosen topic, it has been
assessed that management of financial sector of India should focus on changing its existing policy and
adopting new strategy to improve work life balance, flexibility and organization commitment in order
to enhancing employee performance. This study has been conducted to help the manager of financial
sector to reduce the number of resignation of experienced employees of financial sector.
Keywords: Work-life balance, Workplace flexibility, Commitment, Employee performance
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DECLARATION OF AUTHORSHIP
‘I hereby declare that this submission is my own work and to the best of my knowledge it contains no
materials previously published or written by another person, except where due acknowledgement is
made in this study. Any contribution made to the research by others is explicitly acknowledged in this
thesis. I also declare that the intellectual content of this study is the product of my own work, except
to the extent that assistance from others in the design or style, presentation is acknowledged’.
TABLE OF CONTENTS
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1. INTRODUCTION .......................................................................................................... 09
1.1 Overview of the research ........................................................................ 09
1.2 Research problem statement or research proposition ........................... 09
1.3 Justification for the research .................................................................. 10
1.4 Research methodology ............................................................................ 10
1.5 Outline of the research ............................................................................ 11
1.6 Summary of findings................................................................................. 12
1.7 Definitions and key terms......................................................................... 12
1.8 Assumptions, delimitations and justification for the scope of research ...12
1.9 Conclusion ................................................................................................ 13
2 LITERATURE REVIEW AND THEORITICAL
BACKGROUND...................................................... 14
2.1 Introduction............................................................................................... 14
2.2 Critical review of primary literature theory and evidence......................... 15
2.3 Research problem theory and synthesis.................................................... 39
2.4 Development and justification of the research theoretical framework..... 42
2.5 Research problem gap............................................................................... 46
2.6 Conclusion.................................................................................................. 47
3 RESEARCH METHODOLOGY.................................................................................................. 48
3.1 Introduction................................................................................................ 48
3.2 Justification for research methodology and research paradigm................ 49
3.3 Research design.......................................................................................... 57
3.4 Research procedures (participants, measures, procedures and data analysis) 59
3.5 Test of validity and reliability...................................................................... 64
3.6 Ethical considerations................................................................................. 65
3.7 Conclusion................................................................................................... 66
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4 EVIDENCE AND DATA ANALYSIS.............................................................................................
67
4.1 Introduction................................................................................................. 67
4.2 Overview of data sample............................................................................. 67
4.3 Descriptive and Empirical Analysis............................................................... 69
4.4 Testing the theoretical framework...............................................................75
4.5 Results from the evidence for each research question................................ 75
4.6 Conclusion.................................................................................................... 86
5 CONCLUSIONS, FINDINGS, IMPLICATIONS AND
CONTRIBUTION........................................... 87
5.1 Introduction................................................................................................. 87
5.2 Conclusions and findings relating to each research question, issue, hypothesis or
proposition................................................................................................... 87
5.3 Implications of the research for theory........................................................ 88
5.4 Implications of the research for methodology........................................... 89
5.5 Implications of the research for leadership and management practice...... 89
5.6 Implications of the research for public policy............................................. 90
5.7 Limitations of the research......................................................................... 90
5.8 Future research directions arising from the research................................ 91
5.9 General conclusion..................................................................................... 92
6 BIBLIOGRAPHY...................................................................................................................... 93
7 APPENDICES......................................................................................................................... 10
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LIST OF FIGURES
Figure 2.1 Proportion of Organizations offering Flexible Working Arrangements and Percentage of
Employees agreeing on Flexible Working Arrangements...................................................................... 24
Figure 1.2: Research Framework............................................................................................................... 42
Figure 3.1 Concept of Positivism Research Philosophy ............................................................................ 47
Figure 3.2 Differentiations in between the Deductive Approach and the Inductive Approach......... 50
Figure 3.3 Distribution of Market Research Spending globally based on Research Strategy.............. 52
Figure 4.5.1 Gender ....................................................................................................................................... 73
Figure 4.5.2 Age group .................................................................................................................................. 74
Figure 4.5.3 Marital Status............................................................................................................................ 75
Figure 4.5.4 Work Status............................................................................................................................... 75
Figure 4.5.5 Work hour per day.................................................................................................................... 76
Figure 4.5.6 Work-personal life balance......................
..................................................................................77
Figure 4.5.7 Staying in office to finish work........................................................................................ 78
Figure 4.5.8 Schedule Flexibility........................................................................................................... 79
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