Case Study: Workplace Conflict and Problem Solving Methods

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Case Study
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Short answer questions
1. When working in my professional field, the group of people I can call for help are my
colleagues. Within the work place there are many challenges which one encounters, not
all the time one knows solution to every problem. You sometimes require a helping hand
from the others. Sometime I can seek advice on how to handle a certain customer issue.
When given such advice I implement it based on my own view and expertise to provide
an effective output.
2. An example of a conflict in the workplace is conflict experienced by salespeople is
dissatisfied client who feels personally defrauded by an individual salesperson (Guenter,
van and Schreurs, 2014). An example selling used car without performance guarantee or
warranty and the car break down. To resolve on this conflict would be to involve the
manger who has the right to offer refunds, discount to the client (Guenter, van and
Schreurs, 2014).
3. There are various signs that conflict would arise these are;
Dysfunctional meetings: The employee end up being gripe sessions rather than brainstorming
the lessons.
Anger: there is anger exhibited among the workers which sometimes there is over reaction
and this need to be addressed soon.
High turnover. In case the workers are not sticking around, there is a good reason.
Loss of the trust: trust is essentially crucial in any work environment, whether between the
workers or between the management.