Developing Workplace Critical Thinking

This report discusses the importance of workplace critical thinking and its impact on creativity and teamwork. It evaluates the work culture of Scoops Gelato and applies management theories such as scientific management theory and principles of administrative management theory. The report provides recommendations for post-Covid challenges faced by the organisation.

Developing Workplace
Critical Thinking

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
About the organisation...........................................................................................................3
Key management theories underpinned in the report.............................................................3
Key theory/theories to chosen organisation ..........................................................................5
Provide a critical evaluation of the theory............................................................................11
Recommendations................................................................................................................13
CONCLUSION .............................................................................................................................14
REFERNCES:................................................................................................................................15
Books and Journals:..............................................................................................................15

INTRODUCTION
Workplace critical thinking is based on beliefs, attitudes, and value systems that is
adopted by an organisation and how they help to solve the problems in an organisation. Critical
Thinking is a valuable skills that is necessary and helps in enhancing creativity and team work in
the organisation. It is important for an organisation to have positive work culture as that has
impact on the working of employees. Due to Covid-19 there are various changes in working
pattern observed in business (Forster, 2017). It is the time when there are numerous challenges
faced by the employees and the organisation. In this report there is discussion related to Scoop
gelato. The work culture of the organisation is evaluated in this report. The organisation have
made various changes to deal with the challenges. In this report there is discussion related to
various management theories that help the organisations to deal with changes. As management is
essential function that will help a organisation to accomplish goals and objectives. With critical
thinking skills all these management theories will help in demonstrating good knowledge and
solution of problems. There are various important points that must always be considered by an
organisation. It is important to apply these theories in organisation so as to work effectively.
Covid-19 has caused various challenges for the organisations, so the measures that the
organisations can take are discussed in the end of this report.
MAIN BODY
About the organisation
Scoops Gelato is a famous organisation that deals in ice creams, desserts and has its
headquarters in Dublin. It is seen that the organisation believes in innovation and regularly
update the products and services that are provided to customer's. The organisation takes order for
parties as well. They have good customer satisfaction record. Along with that the employees of
the organisation are kept at priority (Blaschke, 2018). They take care that employees are always
motivated and work in such a manner that helps the company to achieve success. Their aim is to
take care of the customers and provide them quality products. It is seen that the company is able
to gain loyal customers due to their hard working employees.
Key management theories underpinned in the report
Management theories can be defined as the collection of ideas that makes
recommendations related with the general rules and guidelines that a manager must follow in

order to manage the organisation. The scenario of Covid-19 has changed the behaviour of
organisation. It is seen that with critical thinking in workplace is good for solving the problems.
These theories recommend management strategies that encompasses numerous frameworks and
guidelines applied to modern workplace. These strategies generally suggests how the managers
of any organisation implement theses strategies in order to motivate talented workforce and
accomplishment of desired goals and objectives. These theories are chosen and applied to the
workplace as per their organisational culture and employees working in an organisation. Some of
the management theories were created centuries ago but are still effective and widely used in
modern workplace. Some of the significant theories beneficial at the workplace are: Scientific management theory: This theory was propounded by the Frederick Taylor,
American mechanical engineer, was the earliest management theorist who gain
recognition in scientific management theory. He suggested that scientific methods must
be used in workplace as it helps in using critical thinking in order to perform task based
on his principles. As per his philosophy he laid emphasis that forcing people to work hard
would result in the productive work place, instead he recommended that simplifying task
for the employees leads to higher productivity (Hargett and et.al., 2017). Taylor,
recommended that leaders must assign the job responsibilities to employees as per their
potential, train them effectively and monitor their performance so that they are working
effectively. Initially there were no workplace rules and standardization in factories and
the only motivational factors was employee's job security.
 Principles of administrative management theory: This theory was proposed by Henri
Fayol, who was senior executive and a mining engineer, developed this theory after
examined the organisation from the perspective of managers and anticipation of the
situations they might encounter. As per his opinion, he suggested that leaders has mainly
six functions such as forecast, plan, coordinate, command and control and on the basis of
which he developed fourteen main principles which reveals how leaders and managers
should manage, organise, engage and interact with the workforce (Forsgren and Byström,
2018). The suggested principles should not be rigid but must be applied appropriately as
per the leadership styles of manager or leaders. Some of the key principles suggested by
Henry Fayol are: Initiative, equity, scalar chain, remuneration of personnel, unity of
direction, division of work, discipline, unity of command, authority and responsibility;

centralization, subordination of individual interest to general interest, order, stability of
tenure and espirit de corps.
Above highlighted management theory are crucial for increasing the productivity of
employees at workplace and creation of effective management of an organisation. These theories
govern and regulate the working practices within an organisation so that employees works to
their maximum potential and optimise the results generated through their efforts. Implication of
adequate management practices within organisation as per the culture and employees of an
organisation helps the managers to produced desired and maximum output from the workforce.
Key theory/theories to chosen organisation
The theories that help to understand the culture, values and beliefs are vital for an
organisation. It is seen that the workplace behaviour is important to understood and that can be
done with the help of various theories. There are number of changes that have taken place due to
Covid-19. But after the challenges and post Covid it becomes essential for an organisation to
motivate the employees and make them work again. Their mind set is changed and the morale
has went down in this pandemic situation (Santos and et.al., 2018). Use of the theories and
principles will help to boost their confidence and enhance the productivity of organisation. In
relation to Scoops Gelato they are working in such a manner that helps to bring back the
motivation level of employees and achieve the assigned goals. Below is discussion related to the
theories in context of Scoops Gelato. It helps to understand the culture as well as post Covid
changes that will help in development of the organisation. Critical thinking helps an organisation
to understand the problem and than find solution of all the problems that are faced by the
organisation.
Principles of administrative management: By emphasising the employees the employers can
formulate effective strategies. It is seen that the employees and facing numerous challenges and
that can be solved by changing the culture of organisation with the help of effective critical
thinking (Shaker, Akab and Fadhil, 2020). There are certain a policy that keeps employees
motivate. There are certain policies that will help the organisation are as follows:
Division of Work: As per this principle, the total work is divided in small parts and they
are assigned the work in which they are proficient. It helps them to work effectively and assists
organisation in achieving success. The same is used by the management of Scoops Gelato so that
the employees are able to become comfortable and motivated towards job after Covid situation.

Authority: The authority also comes with responsibility. The employees of organisation
are responsible for their work. It is seen that they are given work according to capability of
employees and they are authorised to work in an effective manner that helps in success of
organisation. It is seen that authority helps employees to be responsible for the work assigned to
them.
Discipline: In Scoops Gelato there are proper policies and beliefs that are followed in
organisation. As this helps to maintain discipline in the organisation and at this time it is
important to make policies that help in bringing back the discipline in the company. So, that all
the work is done effectively again and the fear of employees vanishes away. Maintaining
discipline plays a vital role in success of organisation.
Unity of Command: As per this principle, the employees must order from one employer.
This helps them to understand the commands in a better way. In relation to Scoops Gelato there
is teams formulated and the employees get command from one boss that they are able to
understand and consult in case problem (Zhang, 2019). This show the critical thinking in an
organisation helps in bringing positive culture under which the employees do not have to consult
more people to take orders, nor are they accountable to different people. They believe that unity
of command helps in enhancing the productivity and will help the organisation post Covid as
well.
Unity of Direction: It is believed that there must be a single direction that must be
followed by the employees of organisation. Scoops Gelato is working towards enhancing the
effectiveness of employees again. They are planning to formulate such strategies that will
motivate the employees and enhancing morale of organisation. When the all the employees of
the organisation works in same direction that there are more chances of attaining profitability and
success. The leaders work in such a manner so that morale of employees gets high and they are
able to work with same effectiveness.
Collective Interest over Individual Interest: It is important for an organisation to work
together and not individually. All the seniors and managers of the organisation should integrate
the motive of employees as well as employers (Grugorovych and et.al., 2021). They must work
in such a manner that team efforts help to accomplish goals and objectives. All the employees
are led by a team leader and they work in such manners that are strong relation among them in

organisation. This will help Scoops Gelato to achieve success and overcome the challenges faced
by the organisation due to critical thinking ability.
Remuneration: It is necessary to pay the employees for the work done by them. It helps
them to work effectively. It is duty of human resource manager to provide adequate amount of
pay to the employees as it motivates them to work. In respect to Scoops Gelato they understand
that due to Covid-19 there are various issues that the employees are facing and one of them is
related to money. It is important for them to work in a culture where the work done by all
employees is valued and paid for. It is helpful to take them out of Covid problems and paying
them appropriate amount of money.
Centralization: It is believed that decision making authority should be centralised. As in
the present scenario the work culture of organisation is not good. There is need of thinking again
to make creative changes in the organisational culture. Employees are demotivated and they are
unable to focus on productivity of the organisation (Sarpekov, Konussova and Nurgazinov,
2021). So, it is right time to take actions that help in motivation of employees and well as
working on health and hygiene of employees so that they are able to achieve success. In respect
to Scoops Gelato the employees are part of decision making and all the decisions are for benefit
of employees and their well being. This helps to bring back positive work culture in organisation.
Scalar Chain: It is essential to follow a hierarchy that must be followed by an
organisation. As per the principles a chain is present in organisation that must be followed and
which helps to achieve goals effectively (Fathi, Shafieesardasht and Vahibifakhr, 2020). At this
time there is need of proper guidance to employees and that will help them to cope up with
situation and negativity they are facing.
Order: An order must be followed by a company to arrange goods. It is believed that all
the things must be arranged so that there is no last moment problem faced by the organisation.
All the employees are made aware about the place where the products are kept. As, it helps them
to know the appropriate place. This will help to enhance the effectiveness and efficiency of
organisation as a whole.
Equity: Each and every member in the organisation is treated equally. There is no ground
of discrimination that is being observed in Scoops Gelato. It is observed that equality is also a
principle that helps to manage the workplace culture (Johnson, 2019. It helps to maintain

harmony in the organisation and achieving success and growth foe development of company. An
organisation must provide equal opportunities to all the employees in order to motivate them.
Stability of Tenure of Personnel: It is seen that there are various provisions that are
being used by Scoops Gelato. This helps to reduce the employee turnover and enhance positivity
in organisation. There are so many organisations that fired the employees. But, Scoops Gelato
did not fire any employee but motivated them by telling the stories of good time. All the
employees were given salaries and that helped them to survive at the time of lock down.
Initiative: Initiative should always be encouraged. All the employees in organisation
should be motivated to take actions that will help in betterment of organisation. There is
innovative culture being followed in Scoops Gelato. It helps the organisation to achieve goals
and objectives in an effective manner.
Esprit de Corps: This principle is based on working in team and appreciating team for
the good work done by the organisation (Litterer, 2018). After the pandemic the motivation level
of employees has gone down. By working in team Scoops Gelato is able to motivate the
employee by giving them credit and recognition of work.
These are the principle that must be followed by an organisation. At the same time there
are some functions of management that are also essential to be followed. The culture and
working pattern of an organisation is also based on these management functions. The various
functions are discussed below:
Planning: It is first function of management in which plans are formulated. As all the
organisations have to do fresh beginning. It is important to first plan. Before planning it is
important to know about the mindset of customer's. It is seen that a company must have flexible
action plan so that in case of changes an organisation in able to work (Jiang and Gong, 2019). At
the same time an organisation should conduct proper research that will help them to know about
the requirements and take actions that help in development of company. In relation to Scoops
Gelato they have to conduct effective research that is related to employees so that they are able
to work again with same efficiency. It is seen that they are planning to provide safety and
hygiene to the employees and keep them working in the organisation. It will enhance the
effectiveness of the organisation.
Organizing: It is next step or function in management. It is vital to note that organising
the work is also important (Surrett, 2021). In this function the duties are divided and the

employees who will do the task are also decided. The work is being assigned to the individuals
and teams that have skills of doing the same. In regard to Scoops Gelato they know about the
capabilities of employees and they take actions that help in motivating them. They make efforts
to give responsibilities to the employees and keep them, working in organisation with full
dedication in organisation.
Commanding: It is seen that the employees need guidelines to complete the work that is
being assigned to them. The higher authority must guide and command the employees so that
they are able to work effectively. It is a time when there is intense need of guidance to
employees. So, the management of Scoops Gelato takes care that the employees are motivated
and able to do the work that is being assigned to them. It is necessary for the organisation to
change and work in such a manner that the employees are able to achieve success (Kiely, J.,
2018). These actions are necessary for the organisation and for the employees so that they are
able to achieve motivation and success. They employees also get dedication to work when they
are provided with proper guidance.
Coordinating: It is a process in which the efforts of all the employees are integrated and
coordinated to achieve success. It is vital to note that all the employees must work with each
other and cooperate and that help to meet the individual goals with the organisational goals. In
regard to Scoops Gelato they also try to bring coordination among the employees so that the
desired outcomes are achieved. The employee's when work together are able to be confident and
successful. It is necessary to have coordination among them so that there is no conflict among
them (Corcoran, 2021). If all the departments work with proper coordination among them then
no one can stop the organisation for achieving success and growth.
Controlling: Planning and all the other functions are important but at the same time
controlling plays a significant role in checking the performance of organisation. It is necessary
task for an organisation to control the efforts done by the company (Santos, 2017). As a company
works in dynamic environment and take various actions for benefit of company. So, Scoops
Gelato monitors the performance of the employee's. They compare the actual performance with
the standard in order to know the deviations. It is entail to know about the gaps and than take
measures for success of company.
A company should focus on all the functions of management so that all the work is
completed on time. With critical thinking adopted in the organisation, the management is able to

analyse both pros and cons while functioning. It helps the organisation to take wise decisions and
find out solution. Whenever an organisation faces issue they have to carry of all the function. It
is seen that Scoops Gelato and it employees are facing problems due to Covid. It is time when
all the suborganisations have to take actions to improvise the performance. That can be
facilitated by following all the above mentioned functions. As they can formulate new and
enhanced ways of working that take care about the health and safety of employees. As well as
proper planning always help to attain success is also developed by use of good critical thinking
(Shepherd, 2018). The company will also monitor the performance in the end and will able to
analyse the issues that they are facing due to scenario. It is seen that the control function also
helps to take corrective measures that will contribute to success of organisation. By involving the
employees to work and assigning them the task they are good at also help them to motivate and
be positive.
Scientific management theory: There are certain principles that come under administrative
management theory. It is important to know about the principle and use they for success of the
organisation. The discussion related to the principles is underneath:
Replacement of Old Rule of Thumb Method: A company should not stick to a process
that was followed. For success of an organisation it is vital to take actions as per the situation. As
it is not necessary that the same idea (rule of thumb) will work in each and every situation. It is
the first time the world has faced situation of Covid-19 and lock down for such long period. So,
in relation to Scoops Gelato they find out new and innovative way of dealing with situation.
Critical thinking in workplace involves the employees and try to find best way to take them out
from the negativity and keep them working for success of company.
Scientific Selection and Training of Workers: As per the principle the organisation will
be successful if they select right people to do the job they are good at. It is seen that in relation to
Scoops Gelato they have proper process that is filled to select the employees. There are various
number of rounds that are taken by the interviewer in order to make right selection. As well as
they are provided training in such a manner that there skills are build-up. It is necessary to give
them training that will help them to come out of situation of Covid-19 and work with same
capabilities (Shah and Hashmi, 2019). It is seen that this principle is followed by Scoops Gelato
and will help to motivate the employees.

Co-Operation between Labour and Management: There must be proper coordination
and cooperation among the management and the workers that do the job. As this is time when no
one is able to communicate with each other (Ross and et.al., 2021). So, if management will not
understand the issue that the employees are facing they will not be able to take them out of such
situation. So, in regard to Scoops Gelato they make efforts to understand the employees as well
coordinate with them. As the workers work at ground level and know about the real situation. It
is necessary to take good decision by using critical thinking as it will in bringing cooperation and
achieving goals and objectives effectively.
Maximum Output: Each and every company should focus on maximising their output.
The production of the company is in hands of employees and if the employees are not motivated
that there are no chances of maximising the output. The sales of Scoops Gelato is going down
and that happens due to Covid scenario around the world. If the company will motivate the
employees and provide them training then it will help to enhance the productivity of the
employees as well as output of organisation. There is need to maximise the output of company as
that will help in success of organisation.
Equal Division of Responsibility: There must be equal distribution of work among the
employees and management (Rambo-Menge, 2018). It is not effective if the management
delegates all the work to employees. The person that is suitable for the work must be assigned
the same. It helps in keeping the motivated towards their work as well as specialise. All this
helps in success and growth of organisation. .
Mental Revolution: It is necessary to change the mind of employees towards work. It is
seen that due to Covid-19 the employees have lost their confidence as well as they are not happy
and motivated to work (Lucas, Wade and Wagstaff, 2020). So, Scoops Gelato take such actions
that help in changing the mind set of employees. They are working to enhance the confidence of
employees and bring back the morale. Along with that it is also important that all of them work
collectively and aim to achieve the objectives of the organisation.
Provide a critical evaluation of the theory
Principles of administrative management: All these principles guide the working of
organisation and change beliefs, attitude and value system of the organisation. The company
must know about each and every principle as all off them have their own importance. It is up to
the organisation which principle they like to follow. As motivation of employees us a matter of

priority for the organisation (Murray and et.al., 2020). As per these principles all the work should
be divide and it must be allocated to the individual that has specialisation in the same. A
company should give authority as well as responsibilities to the employees so that they are able
to work effectively and accomplish goals of company. There is need of discipline in the a
business organisation as that is necessary for them. There must be unity of command in the
organisation as helps employees to work with clarity and achieve the goals of company. At the
same time a company must provide pay that they deserve to the employees. The company that
follows the culture of equality is able to attain success and goals as the workforce is highly
satisfied with the job and that helps to enhance productivity of the organisation. It is also seen,
that the business corporate who makes efforts to manage the workforce and make efforts to keep
them in organisation have low employee turnover ratio (Lin and et.al., 2021). By promoting the
team spirit a company is able to keep the employees working and also helps to enhance their
morale. A company should understand the changes that are going on and should transform their
culture accordingly. As Covid has direct influence over the employees it is time to motivate them
and provide them such a culture that is necessary to achieve goals and objectives of the
company. This helps the company to come out of the situations that are going on in the market
and take actions top keep the employees motivated.
Scientific management theory:All the principles formulated by Taylor focus on the
employee's and the output of the organisation. As the sales and profitability of the organisation is
going down. It becomes necessary for the management to take actions that will help them. It is
time to replace the rule of thumb and use new and innovative ideas that will help in success of
organisation (Oliver and et.al., 2018). If there is proper coordination among management and the
workers than there are less conflicts and high productivity in the organisation. By dividing the
task equally the employees are happy and able to work with full dedication and that helps the
organisation in attaining success and growth. In relation to Scoops Gelato they are starting the
activities that help in mental revolution of the employees (Harter and Mann, 2017)). The focus is
to make them confident and cooperate with each other as that will help the company to shine
back. The theories are already formulated but with the help of critical thinking organisation is
able to apply them effectively. All this will be adopted by Scoops Gelato in their culture and will
be beneficial for the organisation.

Recommendations
There are some suggestions that must be followed by the organisation. In relation to
Scoops Gelato they must use these measures and this will help in enhancing the performance of
employees post Covid-19. Some of them are discussed below:
 There is need of critical thinking so as to understand the employees and changing all the
rules that were followed by them. It is now important to first understand their mental
condition and take measures to motivate the employees. This will help to work
effectively.
 With the help of proper critical thinking the company is able to find solution of the all the
problems faced by them. As it helps in finding creative and effective solutions to all the
problems by analysing the current situation.
 Proper communication is necessary and will help the to take the employees out of the
negative condition. This will help the employees to feel good and will bring positivity in
work culture. All this is necessary to face the challenges post Covid.
 It is now important to take measures related to safety and hygiene of employees. This is
necessary to keep them working in organisation with full efforts. They will not face any
issue and work effectively.
 They must be prepared to work in every condition. As it is a lesson that is taken by
organisation so that they are able to achieve success. As changes are integral part of the
dynamic business environment. So, Scoops Gelato must prepare the employees to work
in ever condition with full motivation.

CONCLUSION
From the above report, it is analysed that Covid-19 has changes the mindset of
employees. It is necessary to use critical thinking in an organisation to take wise decisions and
manage workplace culture of the organisation. They are demotivated and unable to work. The
organisations have faced various issues like low employee morale, reduction in productivity,
declining sales as result of pandemic. In this report there is discussion related various theories
that will help the organisation. It is seen that the company must work on organisational culture as
that helps in success of organisation and bringing back the morale of employees. In the end there
are various recommendations that will help the company to overcome the challenge. Also, the
company is able to deal with challenges effectively and give proper recommendation by
understanding the workplace culture.

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