Identifying Workplace Intergroup Conflict and Techniques for Resolution

Running head: ORGANIZATIONAL BEHAVIOUR & MANAGEMENT
Organizational Behaviour & Management
Name of the Student
Name of the University
Author Note

1ORGANIZATIONAL BEHAVIOUR & MANAGEMENT
Table of Content
Introduction................................................................................................................................2
Identifying and analysing the sources or drivers of the intergroup conflict..............................2
Identifying techniques used to resolve this conflict and recommendation of a technique -......3
Evaluating the effectiveness of the approach taken to bring about resolution...........................4
Conclusion..................................................................................................................................4
References..................................................................................................................................5

2ORGANIZATIONAL BEHAVIOUR & MANAGEMENT
Topic- Identifying common situation in the workplace involving intergroup conflict
Introduction
This research report provides a detailed analysis of the workplace situation involving
conflicts and other unavoidable situation. The purpose of the report is to identify the
workplace conflicts and develop a suitable solution to address the conflicts. As put forward
by Goetsch and Davis, (2014) conflict sometimes remain unavoidable part of individual’s
personal lives and the workplace is certainly not immune to it; yet conflict in the workplace
are not easy to resolve. Conflict, if managed appropriately, is a positive source of
competitiveness and collaboration in workplace; conversely, when it is disorganized, conflict
could generate divisions, low morale and chaos in the same environment. Thus, this research
report identifies the type of workplace conflicts, drivers causing the conflicts and then
develop a suitable solution.
Identifying and analysing the sources or drivers of the intergroup conflict
The effective management of workplace conflict may require an understanding of the
nature and the sources of conflict in the organizational workplace. It is identified that conflict
takes place when there is a perception of incompatible interest between the workplace
participants. This needs to be differentiated from the disputes. The following are some of the
drivers or sources of workplace conflicts.
Interpersonal
Interpersonal conflict remains as the most apparent conflict for workplace members
and it is easy enough to observe the outcome of office politics, gossips and rumours. In
addition, the language and personality style may clash and create a great deal of conflict in
the workplace. Chan, JSit and Lau (2014) mentioned that there are strong ethno culture as
well as the racial source of conflict and gender conflict. This could lead to charges of