Workplace Management | Interview Questions | Assignment

The interview is as follows:
1. Please tell me about a situation in your workplace that resulted in some form of
change
I personally think that the sales level has fallen due to the higher response time to the
customers and not being able to match up with the trends of other companies. We have
monitored the performances of each and every individuals within the workplace and have
found that they lacked certain skills and knowledge, because of which, they have been
unable to deliver the right customers’ services and the response to their queries about the
concerned products and services delivered. Due to this, we have lost many customers,
though we do not blame them for everything, but still, there is necessity to keep them
motivated and ensure that they are motivated properly to perform to their potential and
make sure to deliver the best quality services to meet the demands and expectations,
furthermore, aim at gaining competitive advantage through resolving of issues and
challenges experienced.
2. As a result of the event, what was seen as the main reasons for this need for
change?
Firstly, I would like to say that the retail chain industry in Australia has been highly
competitive due to the presence of multiple retail companies. With the presence of businesses
like Coles, Aldi, etc., the competition has been quite high and their response rate to resolve
the queries and concerns of customers have been quite satisfactory. We have monitored the
performances of other businesses and have found that due to the good quality customers’
services, many of them have remain inclined with that specific brand and made purchases
from there rather than our company. We deeply regret for our mistakes that we did not focus
much on the training and development aspects, which could have strengthened the skills of