Lead and manage effective workplace relationships

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Contents
Section 1: Establish effective workplace relationship processes................................................................5
Section 2: Manage effective workplace relationships.................................................................................8
Section 3: Monitor and review management of workplace relationships..................................................13
Student name:
Assessor:
Date:
Business this assessment is
based on:
Team/work unit within the
organisation:
Section 1: Establish effective workplace relationship
processes
Section 1: Establish effective workplace relationship processes
• Describe the organisation you are basing this assessment on.
In the present assessment, the organization named is Boutique Build that is a in the business of
building the boutiques in Australia.
• Provide an overview of the organisation and product/services/programs.

The name of organization is Boutique Build Australia. It is a boutique building organization that is
situated in Sydney. Main work of organization is to prepare high-quality designer homes within
Sydney and nearby areas.
• What are the values and goals of the organization?
Value of business is its quality, innovation, honesty, reliability, leadership as well as respect.
Here, goal of organization is to become the most prestigious and popular builder of boutique
within Australia.
• Describe your job role.
I am working as an Human resource manager where in my responsibility is to perform all the
tasks and activities related to human resources in an efficient manner.
• Explain how your job role takes responsibility for formulating, organising and implementing plans,
processes and strategies.
I am working as an HR manager thus I am responsible to formulate suitable strategies, policies
and plans for smooth functioning of business. Being at higher level position, I take leadership
role while developing and implementing HR strategies and policies.
• Explain how your job role applies the values and goals of your organisation.
With my job role I will be able to handle all the HR related tasks. With this, I can arrange suitable
training sessions for employees which will help in maintaining quality in services. It will lead
organization towards goal attainment in future period of time.
Note: Your job role should be a leadership or management position that plays a prominent role in
establishing and managing processes and procedures to support workplace relationships. As part
of your role, you should use complex and diverse methods and procedures, a range of problem
solving and decision-making strategies and exercise a considerable amount of judgement.
If you are using the case study, assume the role of HR Manager.
• Summarise the legislative requirements relevant to managing and leading workplace relationships.
• Summarise any legislation relevant to workplace relationships in your organisation.
It is stated fair work act 2009 is applied within organization as it helps in providing fair working
conditions to all employees. This legislation is helpful in utilizing the productivity, efficiency of
employees at maximum level. In British Boutique, they apply this legislation in order to make
maximum use of efficiency and skill set of employees.
Summarise any codes relevant to workplace relationships in your organisation.
Code of Conduct is followed by business organization in order to guide staff members in
performing the assign tasks. Main intend of these code of conducts is to assist staff members in
facing the ethical challenges in business. There are a lot of codes such as ethical principles,
respect for others, integrity, conflicts of interest, diligence and more are followed by respective
organization. In this context certain code of conducts are mentioned below:

Ethical principle: It is based on respect for others, diligence, economy and efficiency and
integrity.
Respect for others: As per this code of conduct all the employees working within company are
required to respect each-other. They are required to respond with courtesy and fairness. It is the
responsibility of staff to take fair and appropriate decisions. In addition to this, they need to avoid
discrimination based on gender, sex, background, culture and more.
Integrity: According to this code of conducts, staff members of Boutique build Australia are
responsible to comply with all the necessary policies, regulations that are formulated by higher
authorities of country.
Conflict of interest: In respective organization, staff needs to be honest in terms of their roles and
responsibilities. They need to put maximum efforts in minimizing the conflicts. There are several
reasons of conflicts such as personal beliefs and more. It is required to follow the best practices
in order to minimize internal conflicts.
Diligence: As per this, staff members are responsible to perform the work with due diligence.
They need to take fair, impartial decision for the betterment of whole organization.
• Summarise any standards relevant to workplace relationships in your organisation.
There are ample of standards such as internal communication policy, code of conduct and more
are followed by Boutique build Australia in order to manage relationships at work place. For this
purpose, there are also standards related to diversity policy and procedures that also helpful in
managing better as well as effective relationships at work place.
• Identify organisational requirements relevant to managing and leading workplace relationships.
It is important to minimize internal conflicts and build such an environment wherein all the employees
can work in collaborative manner. Strong relationship at workplace helps in minimizing internal
conflicts, grazes so that all the necessary business operations can be carried out with utmost
efficiency. There are policies related to diversity, conflict management, ethical conduct that helps in
managing as well as leading positive relationships at work place.
As a minimum, your organisation must have policies and procedures that address diversity,
ethical conduct, conflict management and workplace collaboration.
• Summarise policies and procedures that address diversity.
In order to manage diversify culture, organization hire individuals from different cultures,
backgrounds. Here, they also run program of career development where they promote
employees based on their performance. In addition to this, community programs are also
arranged in order to handle cultural stereotype inside and outside of organization. Here, clear
procedure to report against harassment or discrimination. There are diversify policies such as
open communication, mentor program, childcare assistance and more.
Summarise the policies and procedures that address ethical conduct.
In Boutique build Australia, there is a lot of code of conducts have been prepared that help in
operating business in ethical and fair manner. Here, policies are structured related to ethical

conduct. These policies are related with respect others, integrity, economy and efficiency and
more. With the effective implementation of such policies, it is possible to address the ethical
issues within organization in an effective manner.
• Summarise the policies and procedures that address conflict management.
• There are several people belong from different background work together in organization hence
conflicts often arise amongst staff members. There is clear policy in Boutique build Australia in
order to manage conflicts. Here, they identify and address the issue before they turn into
grievances. Employees need to contact to their direct supervisor by following internal procedure
if they have any issues. In the process of conflict management, firstly, the problem is discussed
with supervisor. After this, a written complains need to file which include detail of the situation. If,
employee is dissatisfy with decision then it is possible to appeal about decision in HR
department. If problem cannot resolved with individual action, it might refer to independent body
such as fair work commission.
• Identify and describe the required processes for workplace collaboration from relevant policies
and procedures.
• In respective organization, there is a proper policy of internal communication that facilitates
communication among team members and strengthens the relationship of team members.
Feedback is taken from employees through different mediums in order to make improvements in
future period of time.
• Summarise any other relevant workplace documentation and resources available for workplace
relationships (e.g. communications policy and procedure, performance review policy and
procedure).
There are resources and documentation related with communication policy is available within
boutique build Australia. Main aim of this documentation or resource is to ensure that employees
follow the relevant policies and procedures and code of conduct.
• Attach the policies and procedures to this section of your portfolio as proof.
There are several policies related with code of conduct, communication, diversity and more are
followed in organization with an aim to ensure smooth functioning of business.
• Use the legislative and organisational requirements you’ve identified to develop processes that
support workplace relationships.
Consultation process: Consultation process is related with taking suggestions, feedback, reviews of
employees so that workplace relationship can be managed in effective manner. In respective
organization, there are some mechanisms through which employees can provide their inputs on work
related matter. These mechanisms are mentioned below:
Face to face discussion: For this purpose, a meeting is arranged wherein individuals can interact with
each-other in formal and informal manner.