Workplace Safety: Incident Report and Conflict Resolution

Workplace Safety

Contents
Incident report......................................................................................................................................3
Work Health & Safety.......................................................................................................................5
Introduction..........................................................................................................................................5
Analysis of the case study..............................................................................................................5
Day 1 5
Day 2 5
Day 3 6
Formal and informal procedures to deal with the conflict...............................................................7
Early Intervention at the Lowest Level......................................................................................7
Informal Complaint and Negotiation.........................................................................................7
Formal Complaint and Mediation..................................................................................................8
Recommendations to foster Shannon's resilience in future placements.........................................8
Reflection..........................................................................................................................................8
Supervision........................................................................................................................................9
Mindfulness.......................................................................................................................................9
Experiential learning.......................................................................................................................9
Conclusion.............................................................................................................................................9
References.............................................................................................................................................9

Incident report
Nature/Type of Incident/Event: Behavioural disconduct
Description of the incident:
On second day of my placement Jennifer called me young Padawan and said that I have so
much to learn which I find an ageist comment and stereotyping. Later in the day,
while looking after the patient at Bed 1, on being asked a question i answered that
question in detail to which Jennifer passed an ambiguous compliment that I am a
walking text book and added well done. I find it sarcastic. On Day 3 I found that one
of the patient’s allocated to me and Jennifer was non-responsive and not breathing,
so i pushed the emergency call bell and initiated the CPR as per the protocols.
Senior Doctor, RN and Jennifer reached the cubicle at the same time and Jennifer
asked me “What have you done? And she did not give me the chance to explain the
situation and asked me to finish the cycle of compressions, step back and said that
they'll handle the situation. I did as asked, stood back and observed the
resuscitation. In addition, Jennifer did not invite me to the clinical debrief on that day.
I feel this behavior from Jennifer’s side is condescending and I feel bullied.
Brief description of injury/illness:
I felt stressed, bullied and a victim of discrimination due to Jennifer’s behaviour.
Did the person receive treatment following the injury/illness:
Person(s) who saw the incident or first came to the scene:
Action taken / intended, if any, to prevent recurrence of the incident:
None
Describe any longer term action proposed to prevent a recurrence:
(Manager)
Contributing factors:
Were issues related to
patient ID or patient
factors (Manager)
Were issues related to
staffing levels, training
or competency?
(Manager)
Was equipment (or use/lack
of use) a factor?
(Manager)
Was the environment a
factor? (Manager)
Were appropriate policies or
procedures or lack
thereof a factor?

(Manager)
Was the failure of a safety
mechanism or barrier
designed to protect the
patient/staff a factor?
(Manager)
Was communication a factor?
(Manager)
Signed:
(Worker)
Date:
Signed:
(Manager)
Date: