Foundations of Workplace Success: Strategies for Improving Oral Communication, Public Speaking, and Conflict Resolution

This study material focuses on strategies for improving oral communication, public speaking, and conflict resolution in the workplace. It includes objectives, specific resources, and evidence of learning. The content covers oral communication skills, public speaking skills, and conflict resolution skills. The author also reflects on personal challenges faced during the learning process and how to overcome them.

Running Head: FOUNDATIONS OF WORKPLACE SUCCESS
Foundations of Workplace Success
Name of the Student
Name of the University
Author note

1FOUNDATIONS OF WORKPLACE SUCCESS
What are you
going to learn
(objectives)
How are you going to
learn it? (specific
resources and
strategies that you
need to learn
Target
date for
completio
n
How are you
going to know
that you have
learned it
(evidence)
How are you going to
prove that you have
learned it?
Oral
communicatio
n skill
 Use of
technology-
read along
with audio
books and
apps
 Reinforce
active
listening
skills- listen
to audio
recordings
and reflect on
content
 Engagement
in open ended
questions
with peers
(Jackson
5/12/2017-
5/2/2018
 Take
online
tests for
oral
commun
ication
skills,
and
online
quiz-
High
score
proves
that I
have
learned
speaking
and
listening
 positive feedback
from peers and
mentors-
improvement in
oral
communication
 Ability to
critically think
and understand
the queries and
concerns of
people and their
viewpoints
proves active
listening skills

2FOUNDATIONS OF WORKPLACE SUCCESS
2014) skills (in
first
month)
 Take
feedback
from
peers and
mentors-
positive
feedback
indicates
improve
ment in
oral
communi
cation
Public
speaking skills
 Higher
engagement
in group and
oral
presentation-
5/12/2017-
5/2/2018
 Record
the
speeches
during
presentati
 Participate in
national level
conferences and
in university
presentations/se

3FOUNDATIONS OF WORKPLACE SUCCESS
to engage
with audience
 Teach my
juniors-
challenge the
class to
clarify
questions- to
learn
answering
queries in
public
 Deep
breathing
exercises- to
cope with
nerves and
work on body
language
(Chollet et al.
2015)
ons and
reflect on
learning-
(record
every
alternate
week)
 Take
feedback
from
juniors
and work
on
criticism.
Positive
feedback
indicates
improve
ment
(next 3
weeks )
 Lack of
nervousn
minars- winning
prizes,
certificates and
high distinction
in university
presentations-
Proves that I
have learned
public speaking
skills
 Participate in
health awareness
campaigns to
successfully
communicate
people about
health managing
strategies
 Increased
confidence
 Lack of
nervousness

4FOUNDATIONS OF WORKPLACE SUCCESS
ess while
speaking
indicates
improve
ment
(last two
weeks)
Improve
conflict
resolution
 Have
brainstorming
sessions- to
be open to all
ideas, to
evaluate and
expand on
each other’s
ideas
 Increase
participation
in team work-
to learn
negotiation
and for better
group
5/12/2017-
5/3/2018
 Participat
e in
conflict
resolutio
n
questionn
aire
online-
high
score
indicate I
have
learned
the skills
(in first
four
 If my ideas are
accepted and
appreciated by
my peers during
session it
indicates I can
think well
 Able to handle
conflicts during
team work
 I am involved in
conflicts for
resolution and
problem solving
then it is
indicative that I

5FOUNDATIONS OF WORKPLACE SUCCESS
cohesion
 Encourage,
motivate self
and others to
ensure
cooperation
(Wallensteen
2015)
weeks )
 Conflict
managem
ent
quizzes
and
assessme
nts - a
positive
score
means
skill is
develope
d (in
next
month)
can convince
people
Reflection
The issues I have faced in completing this contract is-
 Issues with time management
 Nervousness when participating in group presentation
 Lack of patience while listening
I will overcome these issues by maintaining planner for effective time management, work effectively on
criticisms and feedbacks to eliminate nervousness and increase self-awareness to avoid nervousness.

6FOUNDATIONS OF WORKPLACE SUCCESS
Greater involvement in breathing exercises will help eliminate restlessness as it is a mindfulness based
practice (Vago 2014).

7FOUNDATIONS OF WORKPLACE SUCCESS
References
Chollet, M., Wörtwein, T., Morency, L.P., Shapiro, A. and Scherer, S., 2015, September.
Exploring feedback strategies to improve public speaking: an interactive virtual audience
framework. In Proceedings of the 2015 ACM International Joint Conference on Pervasive and
Ubiquitous Computing (pp. 1143-1154). ACM.
Jackson, D., 2014. Business graduate performance in oral communication skills and strategies for
improvement. The International Journal of Management Education, 12(1), pp.22-34.
Vago, D.R., 2014. Mapping modalities of self‐awareness in mindfulness practice: a potential
mechanism for clarifying habits of mind. Annals of the New York Academy of Sciences, 1307(1),
pp.28-42.
Wallensteen, P., 2015. Understanding conflict resolution. Sage.