Workplace Transformation during Covid-19: A Study on Amazon

This report examines how the Covid-19 pandemic has transformed the workplace, with a focus on Amazon. It includes a project management plan, literature review, research methodology, data analysis, and recommendations. The report finds that workplace transformation is essential for organisations to adapt to changing processes, techniques, and workers.

Managing a Successful
Business Project

Contents
Topic: “How has a major external event transformed the workplace?”..........................................3
INTRODUCTION...........................................................................................................................3
Project aim and objectives...............................................................................................................3
Project management plan.................................................................................................................3
Gantt chart.......................................................................................................................................4
WBS.................................................................................................................................................6
Literature review..............................................................................................................................6
Research methodology.....................................................................................................................7
Data and findings.............................................................................................................................8
Data interpretation...........................................................................................................................9
Conclusion.....................................................................................................................................14
Recommendations..........................................................................................................................15
Performance review.......................................................................................................................15
REFERENCES..............................................................................................................................17
Appendices....................................................................................................................................18

Topic: “How has a major external event transformed the workplace?”
INTRODUCTION
Workplace transformation a process of rethinking of the flexible working environment in
order to accept new workers, technology and processes within a working environment. It consists
of exploring of the office plans, budgets and rendering. The external event through which
workplace transformation has changed is covid-19 pandemic (Alam, and Parveen, 2021). As this
helps many of the organisation in becoming digitally and also it has impacted negatively to most
of the organisation. The present report includes the organisation called Amazon which is one of
the e- commerce company and it includes artificial intelligence, digital streaming, cloud
computing etc. it is regarded as one of the biggest company of US in information technology. It
was founded in the year 1994 by Jeff Bezos. This report includes project management plan,
literature review, research methodology and data analysis part.
Project aim and objectives
Aim: “To identify the ways through which workplace transformation is done during covid 19 as
an external event. A study on Amazon.”
Objectives:
• To determine the concept of transformation in workplace.
• To identify the ways through which workplace transformation is done during covid 19 as
an external event in Amazon working environment.
• To analyse the challenges faced by managers of Amazon while using workplace
transformation strategies.
Project management plan
 Scope: The scope of this project is much wider because workplace transformation in
Amazon is due to the external event which helps the organisation in enhancing their
productivity in becoming digitally (Guo, Ergovan, and Seitl, 2021). This develop their
profitability and customer satisfaction is well.
 Time: Time is related when the limit that is needed to complete this project. Within this
research, researcher has using Gantt chart and WBS in order to complete it an effective
time period. It is about 10 weeks complete the research.

 Communication: Communication channels within this research includes both verbal and
nonverbal methods because in verbal communication information has collect the
information from employees and in nonverbal method is information is collected through
questionnaire which is used to provide answers.
 Cost: Cost is related with the amount which is spend by the investigator in order to
collect and conduct this research project (Wardak, Vallis, and Bryant, 2021). The amount
spends on primary research is £600 and the secondary research it is £200.
 Resources: The resources which are needed for completion of this project are pen, paper
responses, time limit, books and journals. These are needed to collect data and
information in perfect manner and complete at a given time period.
Gantt chart
It refers to a type of bar chart that helps in determining relationship among real time activity
understand standard schedule. It consists of two Axis horizontal and vertical that is having a
legend of indicating status of work and activities according to the plan management so that
project could be completed within a shorter time period (Jadczyk, Wojakowski, and Shreenivas,
2021). Chart includes list, timelines etc which has in executing the project management functions
such as initiation, planning and controlling etc.

WBS
Work breakdown structure is that which divides all the activities into various sections and allow
all the activities into the manageable task. It helps the researcher in completing research on
definite time period and it involves or roles and responsibilities performed by the investigator
(Elsersy, Sherif, and Hassanien, 2021). It includes accurate sources, cost and risk etc.
Literature review
According to Trawnih, Yaseen, and Jaber, (2021) Workplace transformation is regarded as
one of action for the team that helps in supporting within a workplace strategy for aim of an
organisation. It is important to have a workplace transformation within at working environment
because it helps in adopting new normal and changing in processes, techniques and technology
of the business. within current organization of Amazon, they are changing according to the
dynamic nature of market and developing updated technologies in their business environment.
From the views of Poenaru, (2021) There are certain ways through which workplace
transformation is done at a time of covid-19 as an external event in Amazon company. They
have given a remote work to employees in order to provide them flexibility at their home so that
they could walk anytime in order to support customers and feeling comfortable. This event has

transformed employee’s performance and productivity and resulting and enhancing their
motivation as well. It also develops stress among employees because employees are working
24/7 hours and they are not even getting any rewards as well. Amazon is working towards
providing growth opportunities to their employees, as many of the employees towards enhancing
their productivity.
According to the views of Patil, (2021), there are various challenges which are being faced
by managers of Amazon while implementing workplace transformation strategies within their
working environment, data and security issues because many of the organisations are moving
towards being digital and for that there are online payments and online shopping which consists
of customers data. if this data is leaked then this may result in severe risk for customers and
organisation both. So, this becomes an issue for the organisation in order to save their data and
create security for their customers. On the other hand, there are productivity issues because many
of the employees are working at remote work which results in creating more stress as they have
to work 24/7 hours which has reduces their motivation are they are also not getting enough
rewards or bonus for that (Namara, and Knijnenburg, 2021). This may result in becoming a
challenge, these could be considered by the managers of Amazon and develop the strategies
according to them in order to solve their issues and problems.
Research methodology
 Research method: Research method consisting of two types. These are qualitative and
quantitative research method. Qualitative method involves non-numerical information
about a specific topic. On the other hand, quantitative information includes numerical
information which involves charts and graphs. Within this research, investigator is
making use of quantitative research resulting in getting numerical and practical
information. there is a use of questionnaire survey which consists of close ended
questions.
 Data collection: Data is collected through two different methods (Hamilton, Swart, and
Stokes, 2021). These are the primary and secondary research methods. Primary method is
consisting of numerical and primary data which involves survey, graphs and charts in
order to collect data in effective manner. on the other hand, secondary data collection
method is that which brings theoretical information by analysing books and newspapers.
In this research investigator is using both of these methods. Primary data is collected

through questionnaire survey which consists of close ended questions. It involves use of
charts, tables and graphs. On the other hand, secondary data is collected through
analysing books and articles and it is presented in a form of literature review to get in
depth information about a specific topic (Çolak, and Çetin, 2021). These both methods
are used in order to get valid and reliable information.
 Sampling: The sample size method within this research is 30 employees of Amazon. In
this project probability random sampling is used in order to select a sample for providing
answers within a questionnaire survey.
Data and findings
Questionnaire
Q1. What do you understand about the term transformation at workplace? Frequency
a. One option for alteration that aligns workplace strategies 10
b. Improving collaborations 12
c. Rethinking of flexible workplaces 8
Q2. According to you, did you think, external business has transformed the
workplace within Amazon environment.
Frequency
a. Yes 20
b. No 5
c. Can’t say 5
Q3. What did you think, how workplace transformation is done at a time of
covid 19 pandemic in Amazon working environment?
Frequency
a. By providing remote work 5
b. By providing flexibility 15
c. By becoming digitally 10
Q4. How do you think, employees are getting affected by this workplace
transformation?
Frequency
a. By getting flexible working environment 8
b. By getting more stress 12
c. By getting remote work 10
Q5. According to you, did you think, company is providing growth Frequency

opportunities at a time of external event to the employees?
a. Yes 15
b. No 10
c. Can’t say 5
Q6. According to your views, which challenge is most faced by managers of
Amazon while implementing workplace transformation?
Frequency
a. Data and supplication issues 10
b. Issues in productivity of employees 12
c. Transmigrate from inheritance application 8
Data interpretation
Question 1 Understand about the term transformation at workplace
Questionnaire
Q1. What do you understand about the term transformation at workplace? Frequency
d. One option for alteration that aligns workplace strategies 10
e. Improving collaborations 12
f. Rethinking of flexible workplaces 8
Interpretation

From the above graph it is analysed that out of 30, 10 said one option for alteration that
aligns workplaces strategies is a meaning of a term transformation at workplace. the other 12
peoples and improving collaborations is the meaning of transformation at workplace. further, 8
people said rethinking of flexible workplaces is the meaning of transformational Workplace.
Question 2 External business has transformed the workplace within Amazon environment.
Q2. According to you, did you think, external event has transformed the
workplace within Amazon environment.
Frequency
d. Yes 20
e. No 5
f. Can’t say 5
Interpretation
From the above graph it is discussed that out of 30 members, 20 said yes, they think
external event has transformed the work place within Amazon environment. The other five
people said no external environment has not transform the workplace. the other five people said
they can't say about this statement and they have no idea about it.
Question 3. Workplace transformation is done at a time of covid 19 pandemic in Amazon
working environment

Q3. What did you think, how workplace transformation is done at a time of
covid 19 pandemic in Amazon working environment?
Frequency
d. By providing remote work 5
e. By providing flexibility 15
f. By becoming digitally 10
Interpretation
From the above table it is analysed that out of 30 members, 5 said workplace transformation is
done by providing remote work at a time of covid-19 pandemic in Amazon business
environment. The other 15 people said providing flexibility is the workplace transformation done
at a time of covid-19 pandemic in Amazon working environment. The other rest of 10 people
said becoming digitally is the workplace transformation company has done at a time of covid-19
pandemic.
Question 4 Employees are getting affected by this workplace transformation
Q4. How do you think, employees are getting affected by this workplace
transformation?
Frequency
d. By getting flexible working environment 8
e. By getting more stress 12
f. By getting remote work 10

Interpretation
From the table it is said that out of 30 respondents, 8 answered by providing flexible working
environment, employees are getting affected by the workplace transformation. The other 12
people said employees are getting affected through getting more stress at the time of workplace
transformation. The rest of the 10 people said employees are getting affected by receiving remote
work at the time of covid-19 in transformation of a workplace.
Question 5 Company is providing growth opportunities at a time of external event to the
employees
Q5. According to you, did you think, company is providing growth
opportunities at a time of external event to the employees?
Frequency
d. Yes 15
e. No 10
f. Can’t say 5

Interpretation
From the graph, it is discussed that out of 30 people, 15 said yes company is providing growth
opportunities at a time of external event. The other 10 people said no Amazon is not providing
any growth opportunity at the time of external event to their employees. The other five people
did not have any idea and they can't say about this statement.
Question 6 Challenge is most faced by managers of Amazon while implementing workplace
transformation
Q6. According to your views, which challenge is most faced by managers of
Amazon while implementing workplace transformation?
Frequency
a. Data and application issues 10
b. Issues in productivity of employees 12
c. Transmigrate from inheritance application 8

Interpretation
From the table it is analysed that out of 30 people, 10 said data and application issues at a
challenge that is being mostly faced by managers in Amazon at a time of implementing
workplace transformation. On the other hand, 12 people said there are issues in productivity of
employees as a challenge faced by managers. Rest of the eight people said transmigrate from
inheritance application is the most challenge faced by managers.
Conclusion
From the above project, it is concluded that workplace transformation is most essential for
the organisation nowadays in order to change their technique, process and workers. Amazon is
providing effective training programs to their employees in order to bring them at a time of
covid-19 pandemic as an external event. They have listened to the employees needs and try to
fulfil them. They are given a remote work which has provide employees a flexibility of working
at any time at their home. Further there are some of the challenges which are being faced by
managers of Amazon such as data security issues and issues in productivity of employees in
organisation which are to be considered in mind at a time of workplace transformation. At a time
of covid-19 pandemic any of the employees feel stress which could impact their productivity and
their performance. Keeping in mind these challenges and managers have to adopt the strategy so
that employees work more effectively in order to achieve organisational goals.

Recommendations
Some of the recommendations made to Amazon company is that company should work on
transformation techniques. As they are already using latest technologies in the working
environment but they should have to look on new technologies that are coming in the market and
what their competitors are using in order to gain competitive advantage within market. It is too
recommended to the organisation that they should work on the training programs and rewards to
their employees in order to motivate them and which could enhance their productivity. Also on
the other hand, if customers receive proper products and services of their company, then they
could get more attracted towards the brand and results in purchasing more items from their
company. For that, managers should have to adopt new and latest techniques and develop
according to changes in the market.
Performance review
What was the project supposed to accomplish?
“To identify the ways through which workplace transformation is done during covid 19 as an
external event. A study on Amazon.”
Did the project succeed in its aims? How do you know? Specifically, please outline any
evaluation and assessment undertaken.
Yes, project was succeeded in its aim and some of the activities undertaken are project plan,
literature review, research methodology, data analysis and recommendations.
What things do you think worked well and why? Evaluate all aspects of the project from a
range of perspectives.
Data interpretation part works well because respondents ready to answer the questions and have
consent all those respondents. Some of activities are undertaken in this are project management
plan, literature review and data analysis. Also, there is a use of Gantt chart and wbs.
What problems emerged during the project and how were they tackled? Was there timely
identification of issues and resolution during the project process?
The problems which have emerged at a time of this project are lack of financial resources and
lack of time management. But these have tackled through use of secondary research which
requires less cost and using of WBS and Gantt chart.
What did you learn from undertaking the project?

I have learned communication skills, time management, problem solving skills and research
skills.
How would you rate your performance as project manager?
8/10
What strengths and weaknesses of your performance did you identify?
Strength are communication skills and weaknesses are time management skills.
How will this inform and support your continuous professional development?
This will help at a time of searching for a job in a specific field.
The success of the project and its usefulness in supporting your chosen organisation’s
organisational performance;
The success of a project is measured by getting knowledge about workplace transformation
which could help in knowing the impacts of external event on employees and organisation both.

REFERENCES
Books and Journals
Alam, M. and Parveen, S., 2021. Shipment Delivery and Covid-19: An Indian
Context. International Journal of Advanced Engineering Research and Science, 8, p.8.
Çolak, M. and Çetin, C., 2021. Loneliness and cyberloafing in the time of COVID-19: A
psychological perspective. International Journal of Contemporary Management, 57(1),
pp.15-27.
Curtis, D.S., Rigolon, A., Schmalz, D.L. and Brown, B.B., 2021. Policy and Environmental
Predictors of Park Visits During the First Months of the COVID-19 Pandemic: Getting
Out While Staying in. Environment and Behavior, p.00139165211031199.
Darda, P., Chitnis, R.M., Pandey, S. and Agarwal, A., VOICE ASSISTANT AS A
TOUCHLESS INTERFACE IN THE TIME OF COVID 19.
Elsersy, M., Sherif, A., Darwsih, A. and Hassanien, A.E., 2021. Digital transformation and
emerging technologies for tackling COVID-19 pandemic. In Digital Transformation
and Emerging Technologies for Fighting COVID-19 Pandemic: Innovative
Approaches (pp. 3-19). Springer, Cham.
Guo, J., Ergovan, E. and Seitl, V., 2021. Remote work and leadership during the Covid-19
Pandemic: An exploratory study on how remote work is affecting leadership styles and
employee motivation.
Hamilton, C., Swart, W. and Stokes, G.M., 2021. Developing a Measure of Social, Ethical, and
Legal Content for Intelligent Cognitive Assistants. Journal of Strategic Innovation and
Sustainability.
Jadczyk, T., Wojakowski, W., Tendera, M., Henry, T.D., Egnaczyk, G. and Shreenivas, S., 2021.
Artificial Intelligence Can Improve Patient Management at the Time of a Pandemic:
The Role of Voice Technology. Journal of medical Internet research, 23(5), p.e22959.
Namara, M. and Knijnenburg, B.P., 2021. The Differential Effect of Privacy-Related Trust on
Groupware Application Adoption and Use during the COVID-19
pandemic. Proceedings of the ACM on Human-Computer Interaction, 5(CSCW2), pp.1-
34.
Patil, R., 2021. The Future of Industrial Internet of Things (IIoT) after COVID19
Pandemic. International Journal of Engineering and Applied Physics, 1(3), pp.242-271.
Poenaru, F., 2021. COVID-19 in Romania—the militarization of social life and the banality of
death. Dialectical Anthropology, pp.1-13.
Silva, I.C.M.D., Silva, M.H. and Santos, M.L., 2021. Working conditions at home during the
pandemic: an analysis of collective subject discourse of workers in the travel agency
sector. Revista Brasileira de Pesquisa em Turismo, 15.
Trawnih, A., Yaseen, H., Al-Adwan, A.S., Alsoud, R. and Jaber, O.A., 2021. Factors influencing
social media adoption among smes during Covid-19 crisis. Journal of Management
Information and Decision Sciences, 24(6), pp.1-18.
Wardak, D., Vallis, C. and Bryant, P., 2021. # OurPlace2020: Blurring Boundaries of Learning
Spaces. Postdigital Science and Education, pp.1-22.

Appendices
Questionnaire
Q1. What do you understand about the term transformation at workplace?
g. One option for alteration that aligns workplace strategies
h. Improving collaborations
i. Rethinking of flexible workplaces
Q2. According to you, did you think, external business has transformed the workplace within
Amazon environment.
g. Yes
h. No
i. Can’t say
Q3. What did you think, how workplace transformation is done at a time of covid 19 pandemic
in Amazon working environment?
g. By providing remote work
h. By providing flexibility
i. By becoming digitally
Q4. How do you think, employees are getting affected by this workplace transformation?
g. By getting flexible working environment
h. By getting more stress
i. By getting remote work
Q5. According to you, did you think, company is providing growth opportunities at a time of
external event to the employees?
g. Yes
h. No
i. Can’t say
Q6. According to your views, which challenge is most faced by managers of Amazon while
implementing workplace transformation?
d. Data and supplication issues
e. Issues in productivity of employees
f. Transmigrate from inheritance application