Managing a Successful Business Project on Workplace Transformation due to Covid-19 Impact on Deloitte
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This report analyses the impact of major external event in transformation of business environment due to Covid-19 pandemic on Deloitte. It includes project management plan, literature review, research methodology, data analysis and findings.
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Managing a Successful Business Project (“How has a major external event transformed the workplace?”) 1
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Introduction Workplacetransformationisthestrategyofreconsideringofflexibleworking environment in order to accommodate diverse kinds of work and technologies. Now a day, corporate offices are adopting the change and meeting the evolving working strategies in order to accomplish their goals and objectives. The major external event which has transformed the workplace is covid 19 pandemic. By this, any of the organisation has transformed their places and using of evolving technologies and process (Aroles and et. al., 2021). The organisation chosen within this report is Deloitte. It is the multinational professional service network which is working in over 150 countries. It was founded in the year 1845. the report includes a research aim and objectives, research questions, PMP (project management plan), literature review. Further, it includes data analysis and findings and research methodology. Project aim and objectives Aim:“Toanalysetheimpactofmajorexternaleventintransformationofbusiness environment”. A study onDeloitte. Objectives: To determine the significant of the term transformation at workplace. To analyse the outcome of Covid 19 as an external event in the transformational of business environment of Deloitte. To examine the issues faced at a time of using strategies within working environment of Deloitte. Project management plan Scope: The scope of present study is that workplace transformation is the development oforganisationprocessandthetechniques.Itistheprocessofcreatinggrowth opportunities for the employees and to organisational as well. So, that is why the scope of this project is broad (Baumgartner, Hartl and Hess, 2021). Cost: The cost is related with the amount spend on conducting this research. The cost comes is $1000. it is useful in getting information through primary and secondary sources of data. 3
Quality: The quality is maintained by the researcher, researcher is conducting primary research by collecting data through respondents. So, this will helps in getting quality of data and information and presenting true information in front of audience. Resources: The resources helps used within this investigation is books and articles, stationary, respondents and time in order to get true and correct information and complete it in shorter time period. Communication: The communication is done through two different methods. These are verbal and non verbal communication (de Lucas Ancillo, del Val Núñez and Gavrila, 2021). Researcher is using both of the methods to get effectively communicate with the respondents. Time: The time associated with this research is about 11 weeks. There is a use of Gantt chart and WBS in order to complete this research in a shorter time period. Further, these will helps in achieving project aim and objective in efficient manner. Risk: The risk related with the particular research is lack of getting true and reliable information, lack of time management and lack of financial resources. So, these will be overcome by conducting secondary research because it involves less cost and if primary research dose not provide proper information, then secondary research will help in that. Milestone:There are different activities that helps in conducting current project in effectivemanner(EnglmaierandFalck,2020).Theseareintroduction,aimand objectives, literature review, research methodology etc. There are two main milestones of current research such as literature review and research methodology. Project initiation, planning and execution:This is important part of the research because it helps researcher in planning of the time of completing each activity of the research in effective manner. Gantt chart:Gantt chart is a bar type chart which depends on the relationship among various activities and current schedule (Lee and Oh, 2021). It includes vertical and horizontal axis on which carts are to made within the digits mentioned in both of the axis. 4
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WBS: It is a procedure to classify the activities which performed within investigation and also it divides overall project into the smaller sections that helps in completing this research within shorter period of time (Ljubiša, 2021). 6
Literature review To determine the significant of the term transformation at workplace. From the views ofMeske and Junglas (2021) In today's working environment, workplace transformation is regarded as the very hot topic. Which is looking better to support employees and their performance. It is regard as the new normal and creating new opportunities in order to handle productivity, security and manageability concerns. Within the occurrence of covid 19 pandemic, many of the organisation has changes their workplace technologies and process and shifted towards digital workplace. It is supporting remote developers and creating opportunities for them. Further, now a days, for becoming a productive place, company needs to work on the digital transformation and provide their employees a flexible working hours. Also, company should provide more training related to the new technologies coming in the organisation. To analyse the outcome of covid 19 as an external event in the transformational of business environment of Deloitte. According toMeske (2019) It is said that workplace transformational is creating a positive and negative impact on the Deloitte working environment. The external major event is covid 19 which has helped in enhancing the productivity and profitability of the organisation. Due to this, company has transformed digitally and they are working for 24/7 hours for the customers. Further, by this many of the employees have given remote work which could helps them in providing flexibility to their employees. But on the other hand, covid 19 pandemic is impacting Deloitte in negative way as well. As many of the employees did not be able to communicate effectively with the managers and they sometimes face difficulty in using of the latest technologies. So, this needs proper training session related to the technologies used by employees. Further, there are sometimes data and security issues which has impacted the employees performance and it reduces analysis of the poor performer. To examine the issues faced at a time of using strategies within working environment of Deloitte. According toMingaleva and Shironina (2021), Some of the issue faced by Deloitte company, is that data and security issues, as company has become digitally, so they have to keep secure customers payments, details and the products they are buying. As many of the hackers searching for customer data, so it becomes difficult for the organisation to keep secure all the data of customers and this becomes an issues for them. Further, employees can are working 7
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remotely, so they needs proper internet connection, which should also be provided by company. This increased their expenses and resulting in decreasing of the profits. The other issues is employees pushback and lead of expertise to support digital strategy. Research methodology Research methodology:Research methodology is the process used to identify, analyses and examine the information about a specific topic. It helps in achieving overall aim and objectives of the given research and provide valid information. This consist of two significant method these are qualitative and quantitative method. Qualitative method deals with meaning and words which brings non numerical information. On the next hand, quantitative method includes numbers and statistics which brings numerical information. In this research, investigator is using quantitative method because it helps in collecting statistical data and findings and resulting in achieving valid information (Obi and Oloye, 2021). Also, questionnaire survey is used to get true and reliable informationregardingtheimpactofmajorexternaleventintransformationofbusiness environment. Data collection method: Information is gathered from two diverse methods that are primary and secondary. Primary data mainly involves cost and provide first hand data about a topic. It includes graphs and charts. The other secondary method includes published research, and newspaper articles etc. in order to conduct this investigation, both methods of data collection are useful. In order to gather primary information questionnaire survey is used by researcher because its helps in presenting data through tables and charts (Qiu, 2021). Further, for gathering secondary information, there are several sources that are selected by a researcher such as books, articles etc. Therefore, both primary and secondary research are important in collecting valid informationregardingtheimpactofmajorexternaleventintransformationofbusiness environment. Sampling: Within this 30 employees of Deliotte are selected randomly. In this probability random sampling is used because it provides equal opportunity to every respondent to be selected in sample for a research. Data analysis Within this research, quantitative data is collected by an investigator via questionnaire and for analysing this, frequency distribution analysis tool is used by researcher. For this, Ms-excel is 8
used for making graphs and tables that turn to impact in attainment of valid outcomes within minimum time period. Questionnaire Q1. What is the concept of workplace transformation?Frequency a. Improving employees knowledge and skills10 b. Rethinking of flexible working environment12 c. Expanding capabilities of people8 Q2. How Covid 19 has impacted on workplace transformation of Deliotte?Frequency a. Remote work to employees11 b. Accept digital transformational9 c. Flexible working environment10 Q3. According to you, which is the most important obstacle to implement a successful workplace transformation in 2021? Frequency a. Lack of budget5 b. Digital vision10 c. Security and conformation15 Q4. What is the presented greatest challenge that last after the impact of covid 19 pandemic? Frequency a. Remote working10 b. Economic difficulties15 c. Skills shortage5 Q5. According to your views, what will be the most impactful trend which is in the coming year? Frequency a. Automation10 b. Personalisation12 9
c. Hybrid working8 Data interpretation Question 1 Workplace transformation Q1. What is the concept of workplace transformation?Frequency a. Improving employees knowledge and skills10 b. Rethinking of flexible working environment12 c. Expanding capabilities of people8 Interpretation There are 30 respondents and in 10 stated that Improving employee’s knowledge and skills is the concept of workplace transformation. The other 12 people said that Rethinking of flexible working environment is the concept of workplace transformation. Remaining of the 8 people answered Expanding capabilities of people is the concept of workplace transformation. 10 a. Improving employees knowledge and skills b. Rethinking of flexible working environment c. Expanding capabilities of people 0 2 4 6 8 10 12 Column B
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Question 2 Impact of Covid 19 on workplace transformation of Deliotte Q2. How Covid 19 has impacted on workplace transformation of Deliotte?Frequency a. Remote work to employees11 b. Accept digital transformational9 c. Flexible working environment10 Interpretation 11 out of 30 participants have agreed with option 1 i.e. Remote work to employees is the impact of covid 19 on workplace transformation of Deliotte. The other 9 people said accept digital transformation is the impact of covid 19 on workplace transformation of Deliotte. Rest of the 10 people said providing Flexible working environment is the impact of covid 19 on workplace transformation of Deliotte. Question 3 Most important obstacle to implement a successful workplace transformation in 2021 11 a. Remote work to employees b. Accept digital transformational c. Flexible working environment 0 2 4 6 8 10 12 Frequency
Q3. According to you, which is the most important obstacle to implement a successful workplace transformation in 2021? Frequency a. Lack of budget5 b. Digital vision10 c. Security and conformation15 Interpretation It is measured that out of 30 respondents, 5 people said lack of budget is the most important obstacle to implement a successful workplace transformation in 2021. the other 10 respondents answered digital vision is the most important obstacle to implement a successful workplace transformation in 2021.rest of the 15 people said security and conformation is the most important obstacle to implement a successful workplace transformation in 2021. Question 4 Greatest challenge that last after the impact of covid 19 pandemic 12 a. Lack of budgetb. Digital visionc. Security and conformation 0 2 4 6 8 10 12 14 16 Frequency
Q4. What is the presented greatest challenge that last after the impact of covid 19 pandemic? Frequency a. Remote working10 b. Economic difficulties15 c. Skills shortage5 Interpretation From the chart, it is said that out of 30 members, 10 said remote working is the greatest challenge that last after the impact of covid 19 pandemic. The other 15 people said economic difficulties is the greatest challenge that last after the impact of covid 19 pandemic. Remaining of the 5 people stated that skills shortage is the greatest challenge that last after the impact of covid 19 pandemic. Question 5 Most impactful trend which is in the coming year Q5. According to your views, what will be the most impactful trend which is in the coming year? Frequency a. Automation10 13 a. Remote workingb. Economic difficultiesc. Skills shortage 0 2 4 6 8 10 12 14 16 Frequency
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b. Personalisation12 c. Hybrid working8 Interpretation:It has been interpreted from the above mentioned table that most of the respondents are favoured with the option 2 i.e.Personalisation. . Data and findings Objective 1 This objective is achieved by researcher because in this workplace transformation meaning is discussed. This a procedure of rethinking of the activities and it is useful for the organisation in enhancing their productivity and potential. Objective 2 This objectives of project is also achieved through both of the method primary and secondary. Pandemic has impacted the organisation in positive and negative manner (Rangraz and Pareto, 2021). This will be resulting in enhancing their productivity and making new normal. Objective 3 14 a. Automationb. Personalisationc. Hybrid working 0 2 4 6 8 10 12 Frequency
This is the objectives which cannot be achieved by researcher while conducting this research because it has not cleared about the challenges of transformational at workplace. So this should be achieved by resulting in getting accurate and reliable information about a specific topic (Shnitser, 2021). Recommendations Workplace transformation is an effective strategy which is mostly used by organisations after the global pandemic. It is impacted the whole world and it develops the practises of companyaswell.Further,companyshouldmorefocusonprovidingflexibleworking environment (Soled, 2021). Further, they should develop training programmes in order to train employees about the new cultures and the techniques coming in the workplace. This will helps the employees in knowing better about the products used in the company and technologies used in the organisation and they will retain in the organisations for longer durations. Conclusion It has been concluded that that workplace transformation is the process of developing their employee’s productivity. Company is providing flexible working environment and develops this profitability. Further, remote working is provided to the employees and that is why they are havingflexibleworkingenvironment.Thecompanyisdevelopingtheirproductivityand enhancing their potential as well. Also, it concluded that company has faced certain challenges and for them some strategies should be made. Personal performance review What did you aim to achieve through your work? I achieved aim of the project i.e. analyze the impact of major external event in transformation of business environment”. A study on Deloitte. Did your work succeed in achieving your aims? How do you know? Specifically, please outline any evaluation and assessment undertaken. Yes, I am succeeded in accomplishing research aim and objectives. In this task which is undertakenareprojectaimandobjectives,primaryandsecondaryresearch,project managementplananddatainterpretationsandfinding.Further,conclusionsand 15
recommendation is made. What aspects of your development process do you think worked well and why? Evaluate all aspects of the project from a range of perspectives. Theaspectswhichcomesindevelopmentprocessaredatainterpretationpartbecause respondents are ready to answers the questions. What problems emerged during the project and how were they tackled? Was there timely identification of issues and resolution during the project process? Problemsoccurredwhilethisprojectislackoffinancialresourcesandlackoftime management. This can overcome by conducting secondary research and using of Gantt chart in order to complete it in shorter time period. And also secondary data brings true and reliable information. What did you learn from undertaking the project? I have learned communication skills and research skills and analytical skills What are the strengths and weaknesses of your process that you have identified? Someofthestrengthsarecommunicationskillsandsomeoftheweaknessaretime management skills and research skills How could your process improve for the future? Forimprovingtheprocess,Iwillmakeuseofinterviewsurveyascomparedtothe questionnaire survey. How would you rate your performance as project manager? I will rate 10 out of 10. 16
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References Books and journals Aroles, J. and et. al., 2021. New ways of working (NWW): Workplace transformation in the digital age.Information and Organization,31(4), p.100378. Baumgartner, C., Hartl, E. and Hess, T., 2021, March. New Workplace, New Mindset: Empirical Case Studies on the Interplay Between Digital Workplace and Organizational Culture. InInternational Conference on Wirtschaftsinformatik(pp. 91-107). Springer, Cham. de Lucas Ancillo, A., del Val Núñez, M.T. and Gavrila, S.G., 2021. Workplace change within the COVID-19 context: a grounded theory approach.Economic Research-Ekonomska Istraživanja,34(1), pp.2297-2316. Englmaier, F. and Falck, O., 2020. Introduction to the Special Issue on" The Effects of the Digital Transformation on the Workplace and the Labor Market". InCESifo Forum(Vol. 21, No. 03, pp. 3-4). München: ifo Institut-Leibniz-Institut für Wirtschaftsforschung an der Universität München. Lee, J. and Oh, M., 2021. Combat workplace sexual harassment by third parties? Reframing institutional measures and cultural transformation in South Korea.Violence against women,27(14), pp.2835-2852. Ljubiša, M., 2021, June. Digital Workplace Transformation: Small Scale Literature Review and StudyofManagersinBosniaandHerzegovina.InInternationalSymposiumon Innovative and Interdisciplinary Applications of Advanced Technologies(pp. 44-55). Springer, Cham. Meske, C. and Junglas, I., 2021. Investigating the elicitation of employees’ support towards digital workplace transformation.Behaviour & Information Technology,40(11), pp.1120- 1136. Meske, C., 2019. Digital workplace transformation–on the role of self-determination in the context of transforming work environments. Mingaleva,Z.andShironina,E.,2021.Genderaspectsofdigitalworkplace transformation.JWEE, (1-2), pp.1-17. Obi, V.A. and Oloye, F.A., 2021. COVID-19 and Workplace Transformation in Select Private Secondary Schools in Enugu State, Nigeria.SAU JOURNAL OF MANAGEMENT AND SOCIAL SCIENCES,6(2), pp.185-195. Qiu, Y., 2021.The Visible and Invisible Hands in the Workplace: How Spatial Settings and Digital Transformation Impact Contemporary Workplace(Doctoral dissertation). Rangraz, M. and Pareto, L., 2021. Workplace work-integrated learning: supporting industry 4.0 transformation for small manufacturing plants by reskilling staff.International Journal of Lifelong Education,40(1), pp.5-22. Shnitser,N.,2021.“Professional”EmployersandtheTransformationofWorkplace Benefits.Employers and the Transformation of Workplace Benefits (December 30, 2021). Yale Journal on Regulation Bulletin, Boston College Law School Legal Studies Research Paper, (574). Soled, J.A., 2021. Workplace Transformation and Its Tax Compliance Implications.Vill. L. Rev.,66, p.575. 17
Appendices Project log book S. No.ActivitiesAction 1Updateonlastweeks’ work“To analyze the impact of major external event in transformation of business environment”. A study on Deloitte. 2Problemsencountered and how did you handle that Lack of financial resources and time management 3Tasks for this week:Project aim and objectives, project management plan, literature review and data analysis 4Any risks and/or issues identified? Lack of interest of people 5Tasks planned for next weeks Interview survey is planned 18
6Projectplanstatusto date (on, ahead, behind) Yes, it is completed 7RemarksBy Lecturer if any 8Name&Signature (Student): Name & Signature (Lecturer): Questionnaire Q1. What is the concept of workplace transformation? a. Improving employees knowledge and skills b. Rethinking of flexible working environment c. Expanding capabilities of people Q2. According to you, what is the impact of covid 19 on workplace transformation of Deliotte? a. Remote work to employees b. Accept digital transformational c. Flexible working environment Q3. According to you, which is the most important obstacle to implement a successful workplace transformation in 2021? a. Lack of budget b. Digital vision c. Security and conformation Q4. What is the presented greatest challenge that last after the impact of covid 19 pandemic? a. Remote working b. Economic difficulties c. Skills shortage 19
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