Impact of global pandemic in workplace transformation within organization

This report investigates the impact of COVID-19 on workplace transformation strategies of an organization. It covers the challenges faced by organizations due to sudden restrictions imposed by the Government to control the spread of COVID-19. The report presents findings and analysis of the research conducted using primary and secondary methods.

Unit 11 Research Project
(Impact of global pandemic in acceleration of workplace
transformation within organization)

EXECUTIVE SUMMARY
The main purpose of current investigation is fulfilled by collecting in-depth information
about the impact of COVID-19 on workplace transformation strategies of an organisation. This
report has also covered the challenges faced by an organisation due to sudden restrictions
imposed by the Government to control spread of COVID-19. This report has shown dependence
over primary and secondary methods for collecting apt information related to the selected
research topic.

ACKNOWLEDGEMENT
I am grateful that I was capable enough to put my efforts to conduct investigation in a
systematic manner. But it would not have been possible without the kind assistance and support
of my professor and supervisor. My supervisor has assisted me in identifying research topic, aim
and objectives so that I can collect right type of information. My professor has helped me with
my writing skills so that I can complete investigation in an authentic manner.
I am also thankful to my family and friends who have motivated me to complete research
with great patience.

Table of Contents
EXECUTIVE SUMMARY.............................................................................................................2
ACKNOWLEDGEMENT...............................................................................................................3
INTRODUCTION...........................................................................................................................5
LITERATURE REVIEW................................................................................................................7
RESEARCH METHODOLOGY.....................................................................................................8
FINDINGS AND ANALYSIS......................................................................................................11
Frequency distribution table......................................................................................................11
Data interpretation.....................................................................................................................12
CONCLUSION AND RECOMMENDATION.............................................................................19
REFERENCES..............................................................................................................................20
APPENDIX....................................................................................................................................21
Questionnaire ...........................................................................................................................21

INTRODUCTION
Background of the subject
Workplace transformation is one of the concepts that every organisation adopts to
continue their business operations and functions (Izzeldin, abd et.al., 2021). In simpler words,
workplace transformation defines to the flexible approach of operating so that workforce can
gives its great efforts for ensuring success of an organisation (Kniffin and et. al., 2021). In the
process of workplace transformation, advanced and latest technologies are brought by companies
so that operations could be completed conveniently and easily. COVID-19 is one of the
situations that has disturbed functions and operations of the organisation (Birimoglu Okuyan and
Begen, 2022). Thus, the current investigation covers in-depth information about how COVID-19
has accelerated the requirement of workplace transformation in the organisation. It also includes
various challenges faced by company whole developing workplace transformation strategies
during global pandemic COVID-19 (Lee, 2021).
Research Aim, Objectives and Questions
Research Aim
“To analyse the impact of global pandemic in acceleration of workplace transformation
within organizations”. A case study on DCS group.
Research Objectives
 To acknowledge the concept of workplace transformation
 To identify challenges faced by DCS group while accelerating workplace transformation
during pandemic
 To evaluate significant strategies in order to effectively implement transformation
practices within DCS group to deal with the impact of pandemic
Research Questions
 What is the concept of workplace transformation?
 What are the challenges faced by DCS group while accelerating workplace
transformation during pandemic?
 What are the strategies in order to effectively implement transformation practices within
DCS group to deal with the impact of pandemic?
Problem statement of the research

The key issue that the present study has discovered is that companies have faced issue
transforming workplace during COVID-19 (de Lucas Ancillo and et. al., 2021). It is being
identified that company faced issue while adopting different advanced technologies due to their
high amount and the other problem is the resistance of employees to adapt changes happening in
the workplace.
Background of the organisation
The present investigation's chosen organisation is DCS group. It is one of the popular
organisations operating in the United Kingdom (Pataki-Bittó and Kapusy, 2021). The company
was founded in 1944 and from that they are working as seller and distributor of beauty, health
and household products. Thus, the current study focuses over carrying out the challenges faced
by this company while executing workplace transformation during outbreak of COVID-19.

LITERATURE REVIEW
To acknowledge the concept of workplace transformation.
According to Kerry Garcia and et.al, 20221 Workplace transformation is a means of increasing
workplace skills, tools, and abilities so that an organization's business strategy can keep up with
constant changes. Innovation readiness, enhancing competitive standing, environmental effect,
and employee self-fulfilment are the four areas of workplace transformation imperatives. As a
result of the COVID-19 epidemic, a rapid transition to a work-from-home (WFH) environment is
driving workplace change in today's globe. COVID-19 has accelerated workplace change as a
result of the most recent industrial revolution, which is fuelled by cloud, mobility, and the
demand for more automated, data-driven insights. Various firms must prepare for new
generations who want easy on boarding, straightforward cooperation, and rich communications
in the workplace. Many firms believe flexible remote work choices to be essential in today's
modern workplace. Rather than hiring, many organisations are upskilling their employees to suit
changing business demands.
Longer term, businesses must rethink how they operate and change workflow to make the
most of what they have. workplace strengths while also helping in the recruitment of new
employees. Allowing employees to work from home has a number of evident advantages or from
locations other than the main workplace (Mason. and Hruskova, 2021). Allowing employees to
work from home means that technology is a big part of their work experience. Employees learn
about the company and get to know their coworkers through these tools. As a result, it's vital to
make sure that the employee's experience with these technologies fosters and develops their
engagement, which is crucial to their productivity and work satisfaction. Organizations striving
toward this transition may deliver a better user experience by allowing employees to access
business apps and data in a more consumer-like environment. Employees are more engaged and
focused on the work at hand as a result of this.
To identify challenges faced by DCS group while accelerating workplace
transformation during pandemic
As per the opinion of catrin evans and et.al, 2020, Even whether they work remotely some or
all of the time, one of the most challenging components of the workplace transformation is
keeping these employees engaged and productive. This might have an influence on management
practises, which may need to be tweaked to accommodate the demands of a remote workplace.

Businesses and economies were rocked by the COVID-19 crisis, but the human effect, notably
anxiety and uncertainty, was perhaps the most severe. The fact that the company has
implemented a completely new routine – one in which everyone who is able to must now work
from home – has played a significant part in this (Anker, 2021). The DCS Group was forced to
undergo workplace change as a result of the COVID-19 epidemic and the consequent worldwide
business stoppage. Some of the challenges that organisations have experienced in coping with
this situation are as follows:
 Existing collaboration platform constraints and connectivity solutions
 Ongoing digital transformation or cloud migration projects
 Lack of executive buy-in
 Knowledge gaps due to technology evolution or rapidly changing security and privacy
demands
 Limited ability to provide rapid onboarding of new employees
 Inability to monitor employee and user access to business critical and sensitive data
Complexity
Complexity is one of the most difficult aspects of industrial transformation. Many workplaces
contain a variety of all of these software packages are supposed to assist people with their duties,
but they aren't designed to function together. Workers must not only learn how to use these
programmes in order to do their tasks, but they must also learn how to apply them. But they must
also navigate strong passwords and understand how the software works together. As the team's
employees attempt to manage their online procedures, this results in a considerable lot of
complication. In the instance of DSC Group, the company's management should acquire
individuals who are more technically minded, however It is more expensive to hire new
employees than than maintain existing ones. In order to increase productivity, there must be a
method for reducing complexity.
To evaluate significant strategies in order to effectively implement transformation practices
within DCS group to deal with the impact of pandemic.
According to the Michael A. Hitt and et. Al, 2021, Because of the rising relevance of
digital technology and the rapid rate of change in employee roles and capabilities, fundamental

workplace reform is necessary. The majority of DSC workers today rely on technological
platforms, and their roles are mostly knowledge-intensive, requiring a high level of innovation
and involvement. If the goal of a contemporary workplace is to boost employee productivity and
happiness. It must be designed to allow for flexibility, collaboration, and communication while
also optimising space and business identity.
1. Transforming Organizational Processes
 Processes, procedures and processes have a direct influence on each other and on the
efficiency and effectiveness of a company. Workplace transformation has given rise to new,
innovative company models that can improve productivity significantly. To keep up and stay
ahead, the DSC group's management should create processes that are:
 Agile – Collaboration, communication, and responsiveness are at the core of agile
business processes.
 Adaptable — In today's ever-changing economy, organisations and strategies must be
able to react swiftly and efficiently.
 Lean – Lean business methods produce solutions based on customer feedback, then
gradually improve them based on that information.
 Open to Change – Business processes, methods, and operations should be adaptable in
the same way as organisational strategy.
 Efficient and Fast – In today's market, speed is a competitive advantage. After all, new
innovative products frequently have a significant edge over late arrival.
These strategic goals can result in a variety of benefits, ranging from cost reductions to increased
profit margins.
2. Transforming the Climate, Culture, and Workplace
Organizational productivity is also influenced by the business climate. For example, the The
bottom-line outcomes of the DSC group are directly influenced by the competency, performance,
and engagement of a workplace.
Reposition the Role of HR – Improving metrics like employee productivity, retention, and
motivation can have a substantial impact on a company's bottom line.

 Improve the Employee Experience -For many firms, the employee experience has also
become a strategic goal, since it has an influence on employee engagement, motivation, and
other KPIs.
 Develop a Digital Adoption Function - For many firms, the employee experience has
also become a strategic goal, since it has an influence on employee engagement, motivation,
and other KPIs.
 Enhance the Workplace Culture – Firms should prioritise digital adoption as a top
strategic priority since digital transformation necessitates the constant adoption of new digital
technologies. Cultures of innovation, digital literacy, and pro-learning attitudes may all help a
firm stay current, relevant, and effective.
 Evolve the Change Management Function – Change management departments that are
complicated and well-developed will be able to work more efficiently and effectively achieve
organisational changes.
In summary, workplace efficiency and environment have a significant impact on productivity.
3. Strategic Transformations
Strategy, values, and mission of the organization are other areas that need to be transformed.
Here are a few suggestions that can assist businesses in survival and growth in the economy:
 Innovation – During the present digital revolution, the management of DSC group can
use innovation to generate profitable products and services, as well as modify and improve
company processes.
 Digital-First – A digital-first company strategy strives to maximise the use of technology
to improve a number of areas of an organization, from customer experience to internal
operations.
 Customer-Centric – New customers, loyalty, and lifetime value are all influenced by the
customer experience.

 Forward-Thinking – What works today may not work tomorrow, so the management of
the DSC group should keep an eye on the future when planning organisational transformation
projects.
 Speed - Speed should also be a focus area of organisational strategy, because, as
previously said, those that move the fastest generally outperform their opponents.
 4. Digital Transformation
Digital transformation approaches should be incorporated into the DSC Group's entire business
plan. Every organisation must "digitalize" in order to compete in the global commercial
environment, which is growing increasingly digital. Workplace transformation can have a big
impact on a company's bottom line.:
 Workplace Tools – Organizations that utilise old tools are at a disadvantage, thus they
should make every effort to use modern, efficient, and profitable tools.
 IT and Technology Infrastructure – The quality of equipment and infrastructure can
have an impact on security, business technology performance, and even employee and
customer experiences.
 Digital Workflows – Investing in modern, digital work processes, such as online
collaboration and SaaS-powered workflows, can result in massive gains across an
organisation.
 The Digital Experience – Whether users are customers or employees, the digital user
experience can affect engagement levels, productivity, and more.
 Digital Transformation – Digitalizing a firm includes staff training, business process
transformation, and other activities that can helps the management of DSC group to stay
modern and competitive.

RESEARCH METHODOLOGY
The term "research methodology" refers to a set of methods or strategies for locating,
selecting, processing, and analysing data or data related to the topic. This will also provide
answer to the two important questions of the researcher which are how will data collects as well
as how it will be analysed (Seehawer, 2018). This uses many approaches, philosophies, data
collection, choices, and many more in order to obtain the data according to the need of research
which helps researcher to conduct the research in better manner. This will help in providing
knowledge about the reliability and validity of the whole research to the readers by allowing
them to see the methods used for collecting the data. The research methodology is also helps
researcher to knows the reliability and validity of the research by perceiving the methods used in
collection of data. It is classified in different components and by using research onion, it is
described below:
Research Philosophy- It is described as collection of concerned beliefs as well as nature
of the reality which has been investigated. The research philosophy is basically divided in two
parts which are positivism and interpretivism. In the following conducted research, the
researcher selects positivism research philosophy as it helps in analysing and gathering
quantitative or numerical data (Patterson, 2019). The benefit of using this research philosophy is
the researcher has freedom for obtaining the data according to their choice. By using this
research philosophy researcher get valuable knowledge about the current pattern and trend
related to the topic of research.
Research Approach- It refers to a planned process which is used by the researcher in
order to test the theories and hypothesis in better way. It is also classified in two forms which
includes inductive and deductive approach. The researcher selects deductive research approahc
while conducting this research, it allows them to test the hypothesis according to the numerical
information (Loewen and Godfroid, 2019). This research approach is a cost-effective method
which help researcher to understand and analysed the information about the data in better
manner. This will also help researcher to know about the acceptation and rejection of hypothesis
in order to attain the aims and objectives of the research in better manner.
Research Strategy- Research strategy refers to step by step action and plan which
provide guidance and direction to the researcher in order to gain data related to their ideas and
thoughts. This basically used to conduct the research in specific manner for gaining the quality

information. There are many types of research strategy are available which includes focused
group, literature review, case study, action research, survey, and a variety of other topics. The
researcher uses a survey technique in the following research since it aids in the collection of
quantitative data (Williams and Vogt, 2022). This research strategy is cheap in comparison to
other which help researcher to gather the data or information from different respondents.
Research choice- This refers to most important element in research methodology which
helps researcher to determine which type of data is required in order to conduct the research.
This basically exist is two category which includes qualitative and quantitative (McCall, 2018).
In the present conducted research, the researcher selects quantitative method as it helps in
collecting and analysing the numerical and quantitative information which are in numbers or
figures. This method is cost effective as well as take less time in order to gather and analyse
valuable information for the research.
Time horizon- This essentially defined the amount of time it took the researcher to
gather the information needed to perform the investigation. Longitudinal and cross-sectional time
horizons are the two types of time horizons. In the following conducted research, the researcher
selects cross-sectional time horizon as it helps in collecting the information in shorter period of
time (Zhan and Gu, 2018). This will help researcher to observe the multiple variables in short
period of time as it provides wider information. With the help of this time horizon the researcher
collects accurate information about the research topic.
Data collection- This refers to as process of collecting and measuring the information
and data in scientific way. In overall research, this element is most important as it defines what
types of data is collected by the researcher. Data collection are available in two types which
includes primary and secondary data (Qin and Zeng, 2018). In the following conducted research,
the researcher selects both primary and secondary data collection method. This will researcher to
collect the data directly from the respondents along with the various sources.
Data analysis- It refers to a research tool which is used to help researcher in order
analyse, clean as well as evaluate the raw data in order to gain useful and valuable information
from it. This will help in obtaining the aim and objectives of the research by using valid
information as well as test the hypothesis in better manner (Chang and Hai-lin, 2018). There are
many types of data analysis techniques are available such as thematic, frequency distribution and
many more. In the following conducted report, the researcher used frequency distribution in data

analysis as it helps in measuring quantitative data related to the topic in better manner. This data
analysis takes less time for analysing the data as well as useful information can also be gain in
less cost.
Sampling- It refers to the techniques which helps in taking out the sample from whom
the data is required to collected. In research methodology, samples are taken out from the whole
populations. The sampling is classified in two categories which includes probability and non-
probability. In the following research, the researcher selects probability sampling as it helps in
taking samples from equal number of members (de Haan, 2021). In this sampling random
sampling is used for selecting the respondents. This sample technique provides equal and fair
opportunity to the respondent who are getting selected for the research. In the following research,
30 respondents are taking in order to collect the information and data about the impact of global
pandemic in acceleration of workplace transformation within organisation (Syriopoulos, 2020).

FINDINGS AND ANALYSIS
Frequency distribution table
Q.1. Do you consider workplace transformation as a major business
strategy?
Frequency
a) Yes 20
b) No 5
c) Can't say 5
Q.2. Do you think that using workplace transformation business
productivity can be developed?
Frequency
a) Yes 20
b) No 10
Q.3. What are the elements considered by DCS group while performing
workplace transformation in their organisation?
Frequency
a) People and team 7
b) Technology and system 8
c) Vision and performance 11
d) Culture and environment 4
Q.4. What is the role of workplace transformation for DCS group in terms
of dealing with the impact of COVID-19?
Frequency
a) For increasing employee morale 7
b) For empowering employee efficiency 8
c) For establishing better communication 10
d) For leading innovation 5
Q.5. What is the strategies adopted by DCS group to implement
workplace transformation practices in their organisation?
Frequency

a) Digital workplace transformation 6
b) Change management 5
c) Enhancing employee engagement 4
d) Engagement of cultural influence 7
e) Including employees in decision making process 8
Q.6. What are the challenges faced by DCS group while accelerating
workplace transformation during COVID-19?
Frequency
a) Ineffective communication 6
b) Team conflicts 4
c) Organisational resistance to change 7
d) Issues in employee productivity 8
e) Issues in IT systems 5
Q.7. As per your analysis, should DCS group exert continuous efforts in
transforming workplace to sharpen organisational activities?
Frequency
a) Yes 25
b) NO 5
Data interpretation
Table 1: Workplace transformation as a major business strategy
Q.1. Do you consider workplace transformation as a major business
strategy?
Frequency
a) Yes 20
b) No 5
c) Can't say 5

a) Yes b) No c) Can't say
0
2
4
6
8
10
12
14
16
18
20
20
5 5
Interpretation:
According to the graphical depiction above, 20 of the 30 respondents agreed that
workplace transformation is one of the primary corporate strategies can be used by company.
Workplace transformation helps in bringing changes within an organisation which helps in
attaining business goals and also improve the competitiveness of business. It is one of the
effective business strategies as it helps in enhancing the business performance and also attract
more and more employees towards the brand. The other 5 have opinion that workplace
transformation is not effective strategy for business to grow as there are various other strategies
which helps in increasing the profitability and success rate of an organisation. At last 5 thinks
that they can't stay that workplace transformation is major business strategy for improving
efficiency and productivity.
Table 2: Using workplace transformation business productivity can be developed
Q.2. Do you think that using workplace transformation business
productivity can be developed?
Frequency
a) Yes 20
b) No 10

a) Yes b) No
0
2
4
6
8
10
12
14
16
18
20
20
10
Interpretation:
From the graph above, it can be seen that out of 30 participants, 20 said that workplace
transformation helps in increasing the productivity of business. As, it brings changes within
workplace which encourages and motivates employees to bring better outcomes and work
effectively. The remaining 10 thinks that workplace transformation doesn't help in improving the
productivity of business.
Table 3: elements considered by DCS group while performing workplace transformation in their
organisation
Q.3. What are the elements considered by DCS group while performing
workplace transformation in their organisation?
Frequency
a) People and team 7
b) Technology and system 8
c) Vision and performance 11
d) Culture and environment 4

a) People and team
b) Technology and system
c) Vision and performance
d) Culture and environment
0
2
4
6
8
10
12
7
8
11
4
Interpretation:
The above graphical representation states that out of 30 participants, 7 have opinion that
people and team is the element which is considered by DCS group while performing workplace
transformation in their organisation as it plays an important role within business. The other 8
thinks that technology and system is the element which is considered by company as it is
necessary to adopt advanced technology to improve business performance. Beside this, 11 have
perception that vision and performance is an element which is considered by company as it is
important to have clear vision so that change can be adopted. At last, 4 thinks that culture and
environment is the element which is considered by DCS group while performing workplace
transformation.
Table 4: Role of workplace transformation for DCS group in terms of dealing with the impact of
COVID-19
Q.4. What is the role of workplace transformation for DCS group in terms
of dealing with the impact of COVID-19?
Frequency
a) For increasing employee morale 7
b) For empowering employee efficiency 8
c) For establishing better communication 10
d) For leading innovation 5

a) For increasing employee morale
c) For establishing better communication
0
1
2
3
4
5
6
7
8
9
10
7
8
10
5
Interpretation:
It is being analysed from the above information that out of 30, 10 participants states that
for establishing better communication is the role of workplace transformation for DCS group in
terms of dealing with the impact of pandemic. 10 respondents have voted for establishing better
communication which is the majority as it is essential to have clear communication between the
manager and employees so that they can collectively contribute in accomplishing the business
goals and objectives.
Table 5: Strategies adopted by DCS group to implement workplace transformation practices in
their organisation
Q.5. What is the strategies adopted by DCS group to implement
workplace transformation practices in their organisation?
Frequency
a) Digital workplace transformation 6
b) Change management 5
c) Enhancing employee engagement 4
d) Engagement of cultural influence 7
e) Including employees in decision making process 8

a) Digital workplace transformation
c) Enhancing employee engagement
e) Including employees in decision making process
0
1
2
3
4
5
6
7
8
6
5
4
7
8
Interpretation:
From the above graph it is being analysed that out of 30, 8 participants which is majority
have voted that including employees in decision making process is the strategy which can be
adopted by DCS group to implement workplace transformation practices in their organisation.
According to their perspective, they think that it is necessary to include the employees in
decision making process so that they can work collectively and accomplish their work.
Table 6: Challenges faced by DCS group while accelerating workplace transformation during
COVID-19
Q.6. What are the challenges faced by DCS group while accelerating
workplace transformation during COVID-19?
Frequency
a) Ineffective communication 6
b) Team conflicts 4
c) Organisational resistance to change 7
d) Issues in employee productivity 8
e) Issues in IT systems 5

a) Ineffective communication
c) Organisational resistance to change
e) Issues in IT systems
0
1
2
3
4
5
6
7
8
6
4
7
8
5
Interpretation:
It is being interpreted from the above graph that out of 30 participants, the majority has
voted that issues in employee productivity is the challenge which is faced by DCS group while
accelerating workplace transformation during pandemic. Organisation faces challenges related to
employee productivity which influences the performance and growth of business.
Table 7: DCS group exert continuous efforts in transforming workplace to sharpen
organisational activities
Q.7. As per your analysis, should DCS group exert continuous efforts in
transforming workplace to sharpen organisational activities?
Frequency
a) Yes 25
b) NO 5

a) Yes b) NO
0
5
10
15
20
25
25
5
Interpretation:
The above graph depicts that out of 30 respondents, 25 thinks that DCS group exert
continuous efforts in transforming workplace to sharpen organisational activities whereas other 5
states that DCS group doesn't exert continuous efforts in transforming workplace to sharpen
organisational activities.

CONCLUSION AND RECOMMENDATION
A successful workforce depends upon various factors from technology to processes to
management and it can be concluded from the above information that one of the ideas that every
organisation employs to keep its operations and activities operating is workplace transformation.
The workplace transformation is a flexible working approach that allows employees to put out
their best efforts to support the success of a firm. Companies apply cutting-edge technology to
the workplace transformation process in order to complete activities swiftly and easily
(Bouey,2020). One of the incidents that has caused the organization's activities and operations to
be affected is COVID-19. As a result, the current investigation provided the detailed information
on how COVID-19 has accelerated the company's need for workplace reform. It has also
addressed a number of difficulties that businesses face while executing workplace transformation
programmes. Also, the important issue discovered in this analysis is that businesses had
difficulty altering their workplaces during COVID-19. To recover from the COVID-19
pandemic, digital solutions are easing the economic development and putting them on a path
toward resilient, and wide-ranging growth. That is why, digital solutions benefit the poorest
people by creating jobs, assisting small and medium businesses, enabling trade and services, and
enhancing shock resistance. Over half of the developing world is undergoing a shift at the same
time. It has been determined that a company's adoption of various new technologies has been
hampered by their high cost, and another issue is employees' reluctance to adjust to changes in
the workplace. As per the above analysis, there are various preventives measures which are
suggested for better performance are as follows-
 The company is advised to make use of new technologies in order to manage the tasks
properly such as automation, cloud technology, data and analytics.
 Along with the above point the company makes sure to have a mixed workforce as this
structure will enhance the position of businesses which are looking for the ways in which
the productivity and efficiency can be increased which will bring a positive influence.
 Another that is suggested for the company to take is to focus on change management and
the organizational change projects may be modernised and improved with the use of
change management.
 The company must have a learning environment as such processes and technology are
considered as an essential part for any organisation. That is why, the management should

build an organisational culture that encourages change and flexibility to assurance that
they can truly achieve transformation in the workplace and in the business.
 It is also suggested to invest in order to improve the level of productivity as outdated
technology and working habits delay productivity, discourage the employees, and fail to
build a value of modernisation and collaboration both within and beyond the company.
Also, the workers believe their productivity is dropping while working longer hours. And
due to the learning culture, the employees will be able to perform better in their part and
raise the level of flexibility and quickness. With increased speed with which new tools,
technology, and procedures are accepted.
 Another essential step is to take preventive measures at the workplace with proper
ventilation, cleaning, and disinfection measures. Along with it, it is well known Prior to
COVID-19, important areas were believed to be places where an organisation needed
vital skills or capabilities to fulfil its strategic goals. Employers are also recognising that
there is a second kind of critical roles: those that are required for the successful
completion of critical workflows. As a result, the staff to develop various skills so that
they can adapt to various roles and responsibilities.
 As a result of the global financial crisis, global mergers and acquisitions activity
intensified, and many companies were nationalised to prevent disaster. As the epidemic
fades, mergers and acquisitions, as well as firm nationalisation, will intensify. In order to
minimise and manage risk during periods of transition, companies will increase their
geographic diversification and invest in secondary markets. As operational models
change, the complexity of scale and organisational administration will increase, posing
challenges for leaders.
 Furthermore, prior to COVID-19, the company was already coping with increasing
employee expectations for directness. In addition, employees and future Applicants will
assess businesses based on how they handled staff during the crisis.
 The firm must communicate openly and to balance today's attempts to tackle acute
pandemic challenges with the long-term impact on the employment brand, companies
usually highlight how they assist their employees rather than cost-cutting strategies. In
order to help employees who have been let off as a result of COVID-19 in finding new

positions, the company must look for ways to form talent-sharing arrangements with
other enterprises.

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APPENDIX
Questionnaire
Q.1. Do you consider workplace transformation as a major business strategy?
a) Yes 20
b) No5
c) Can't say 5
Q.2. Do you think that using workplace transformation business productivity can be developed?
a) Yes 20
b) No 10
Q.3. What are the elements considered by DCS group while performing workplace
transformation in their organisation?
a) People and team
b) Technology and system
c) Vision and performance
d) Culture and environment
Q.4. What is the role of workplace transformation for DCS group in terms of dealing with the
impact of COVID-19?
a) For increasing employee morale
b) For empowering employee efficiency
c) For establishing better communication
d) For leading innovation
Q.5. What is the strategies adopted by DCS group to implement workplace transformation
practices in their organisation?
a) Digital workplace transformation
b) Change management
c) Enhancing employee engagement
d) Engagement of cultural influence
e) Including employees in decision making process
Q.6. What are the challenges faced by DCS group while accelerating workplace transformation
during COVID-19?

a) Ineffective communication
b) Team conflicts
c) Organisational resistance to change
d) Issues in employee productivity
e) Issues in IT systems
Q.7. As per your analysis, should DCS group exert continuous efforts in transforming
workplace to sharpen organisational activities?
a) Yes
b) NO