World University Model: A Critique of IT Management Issues

This report analyzes the concept of IT management issues within the context of a hypothetical 'World University Model,' a fully online educational platform. It examines the model's customer loyalty scheme, its reliance on e-books and laptops, and its use of business solutions like Aardvark and Penguin. The report also explores the role of social media in promoting the model, highlighting its potential for student engagement and university outreach.

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Table of Contents
Executive summary...........................................................................................................2
Introduction........................................................................................................................3
Main Body..........................................................................................................................4
Conclusion.......................................................................................................................11
Recommendations...........................................................................................................12
References.......................................................................................................................13
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Executive summary
In this report, it analyses the concept of IT management issues. This report analyses
the Critique in systems & technology. The critique in technology is the study of the
contrary influences of technologies. It can be argued that technology becomes the
means of control, domination, exploitation. The IT manager has the skills and
knowledge about the issues of management that helps to operate their department and
serve the purpose of business. In this case study, there is a group of private education
that develops the world university model. In this model, the university provides the
online learning through which lecturers can provide the data to their students. It also
provides the education to another campus also.
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Introduction
This report is based on the world university model that can be framed by the group of
private education institutions. This model is a fully online model and that provide the
online system through which the lectures can teach outside of the university. This model
is enrolled by one of the management team. It can be starting anytime whenever
students want to study. This model can be considered a global academic pool of talent,
that can be a database of candidates in which they are interested to learn. This model is
available at 24/7. This report is based on the different decisions that can be taken by the
management. They develop the concept of customer loyalty. It also includes the agents
and mediator that offers to their employers. For this model, the students have to
purchase the laptop or system that helps them to study the material in an easy way. It
also evaluates the different business solutions that help to enhance the understanding
of the model. It also uses the social media that helps to promote the world university
model and provides the different approaches.
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Main Body
Assumptions
1. A customer loyalty scheme called Study Together Loyalty will reward students who
introduce another student with fee credit depending on which course is picked. The
university also uses agents to sell its offerings to employers. Applications are approved
in less than 5 minutes. Payment for non-refundable fees is by credit card or PayPal.
2. E-book and laptop purchases are part of the course and will be available online.
Students cannot opt out of purchases. A pre-configured laptop loaded with required
software will be sent out to all students.
3. You are required to provide any two suitable business process or solution that could
be employed to enhance this model. Substantiate this process or solution with relevant
references to literature.
4. Suggest how social media can play a role in promoting this model – giving suitable
approaches from literature. Avoid writing about the teaching aspect of education or item
related to enrolled student activities such as clubs, societies, etc.
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1. A customer loyalty scheme called Study Together Loyalty will reward students
who introduce another student with fee credit depending on which course is
picked. The university also uses agents to sell its offerings to employers.
Applications are approved in less than 5 minutes. Payment for non-refundable
fees is by credit card or PayPal.
There is a positive impact on the management. As the world university model is
developed by the group of private institutions of education and the university is fully
online in which lecturers teach the students from any place. Customer loyalty can be
termed as the reward program that can be offered by the university to their students
who can study. It is the way for professional to path and payments their students for
their devotion through various offerings. There are different ways that help in the loyalty
program(Long, 2018). The world university model has to provide different techniques
through which a number of students can gather and use this model.
 They have to reward the students for doing the assignments and passing the
test.
 Send emails to the students so that they can remain motivated and encourage
other students to sign in for the course.
 Students’ card should be created that helps to track down the attendance.
A student together loyalty program provides the different benefits to the university:
 The students feel appreciated and they reward from the universities.
 It helps to distinguish the university from the other competitor.
 This model is fully online and the student can start it anytime.
From the above assumptions it can be analysed that the scheme of customer loyalty
is positive critique as it helps the world university, USA. If the students adopt this
model then they get to receive the rewards and benefits. As this model provides the
online material to the students through they can develop the understanding and
learning. It can also provide the options to the students to choose and of the course
in which they can have interest. The university also provides the reward system as if
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any student join this course then they can receive all the materials and study
anytime. If students can communicate the other student then they will also
participate in that course through that the students get some reward by referring the
other student. This system of reward depends on the course that can be selected by
the students. According to this model, the university also appoints the different
agents to advertise the offers of the university for this the application can be made.
The fees which were deposit by the students that can be refundable by the system
of credit card and PayPal. This is the applications that help to take the funds from
the account of the bank(Bowers & Morse, 2018).
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2. E-book and laptop purchases are part of the course and will be available
online. Students cannot opt out of purchases. A pre-configured laptop loaded
with required software will be sent out to all students.
According to the world university model, they provide the E-book and laptops to the
students so that they did not have to go anywhere and they can learn from the system
only. In the model, the students cannot purchase the material from outside the material
has been provided by them only. A laptop can be issue to the students who adopt this
course and all sybullas, study material was given to them in laptop only(Gerbaudo,
2018 ). There are several advantages of E-books these can be:
 EBooks can be delivered instantaneously to the students.
 It does not require the use of paper; it is based on the technology.
 It provides the information whenever any students require it.
 It takes less space and they did not need to store them.
 E-books are portable; the students can carry more books with them.
 It can be read at anywhere or at any place and it shows the links that help to
access the information.
The laptops also provide the various benefits to the students.
 It provides the options for editing and writing to the students.
 It helps to facilitate the group work as it is the integral process.
 Laptops provide the accessibility and connectivity to various students.
 It also helps to design and create software for students.
 Laptop with the internet connection encourages the learning and
understanding(Thakur, 2018).
From the above assumptions, it can be analysed that the world university provides the
laptop and E-books to their students. If any student selects this university for their
degree of graduation then it provides the benefits to their students. It provides the study
material through which they can develop their knowledge and understanding. The
university prepares their own course material and sybullas for their students and provide
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the online service. They can provide the different courses to their students and also
develop the educational agents through the world. It provides the laptop and E-books to
the students who have selected the world university(Sunstein, 2018) . The E-books and
Laptop provide the positive impact on the students and university as it will be asked for
the university as they upload the material on the website so that every student can
observe it. With the advancement of technology, the E-books provides the various
benefits to their students as it can be delivered instantaneously and it can download at
any time with the help of internet. The students did not need to purchase the bookstore
or wait for the days. If a student wants any information they can easily access the
website of the university and search the material. E-books are portable that can be
carried at any place or location and understand by the students. E-books are the flexible
than paper books as in this they can fix according to them they can increase or
decrease the size of study material so that students can read it in a proper way. It also
provides the different elements and functions such as the property of audio and video.
Laptops are embraced as it is a tool of technology that offers the different functions. The
university has incorporated the system of distributing the laptop to their students who
have select the specific course with the additional benefit of materials and sybulluas . It
also creates the positive critiques towards the students as they can develop the
software from the laptops and that is convenient for them as they can carry at any
place. It is efficient as the students in the class have to write the notes through the hand
that takes time, but in a laptop they can easily find the notes and materials. Data can be
stored in the file and whenever they want to access the data they can easily access it.
With the help of laptop the students can work in a group that helps them to build the
new idea. It also provides the connectivity and accessibility as the different place has
the Wi-Fi connection at every time, so students can open the study material at any time
whenever they want(Deveci, et. al., 2018).
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3. You are required to provide any two suitable business process or solution that
could be employed to enhance this model. Substantiate this process or solution
with relevant references to literature.
According to the world university model, the university provides the process and
solution to their students. In this model they use the one business solutions and one
business process. It uses the Aardvark that can be defined as service of social search
that connected users live with different friends who can able to answers their questions
and the other name can be given for this process is knowledge market. In this model the
student submitted the questions through different websites such as email, messenger
and Aardvark facilitates and identify the email conversation with one or more topics in
the network. The other model that can be provided by the university is Penguin
solutions that are the IT solutions management company. It secures the solutions for
the secure environment(Razzaq,et. al., 2018).
From the above assumptions, it can be analyses that the university uses the different
process and solutions to their students. With the help of Aardvark process the students
can connect with each other with their friends that can able to answers the questions.
This process can be in form of messenger, email through which they can connect
easily. It creates the positive impact as the if the number of students can increase in
university the university can achieve the profit and the students also receive the benefit
of rewards. The other software is a penguin that provides the solution to the university, it
can be innovative and student-oriented, if student faces any problem in the university
the penguin model helps them by providing the reliable and quality data. This solution
manages the information technology and develops the web. It also hosts the data and
also provides the service of cloud computing (Hwang, et. al., 2018). G
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4. Suggest how social media can play a role in promoting this model – giving
suitable approaches from literature. Avoid writing about the teaching aspect of
education or item related to enrolled student activities such as clubs, societies,
etc.
The social media provides the different stage for the interaction between the lecturers
and students. With the help of social media the students find the easy way to
communicate with other individuals(Hills, 2018). They can also easily access the
information from different websites. Social media can be in various networking such as
blogs, sites messaging, Facebook. Facebook allows the students to build the
relationship and enables the connectivity and collaboration. It creates the positive
impact or critique as it can be used in different varieties for language learning, writing
development, and it can be building tool for the university. University uses the social
media to create the awareness and for advertising. It also enables the universities to
provide the data or information about the new events , programs, job vacancies and
news to their students.so that they can take part in every activity this leads to the goal of
university(Chatfield, 2018).
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Conclusion
From the above assumptions, it can be concluded that the world university model
creates the positive impact on the students. It provides the different facilities to their
student. The world d university adopts the customer loyalty that helps to build the
relationship with other students. It also provides the E-book and laptop system to the
students so that they can easily understand the matter and sybulluas. They also adopt
the one process and solution that enables the student to access the data easily. The
social media plays critical roles in the university, with the help of social media they can
take the data easily and advertise the university, So that more students can join the
courses.
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Recommendations
The university can be recommended to follow the different software and methods that
help the students to access the data. It also recommends providing the Wi-Fi facility at
more speed. They can adopt the software that provides the security and update the
data timely. University provides the training to their students so that they can easily use
the website. They can also online test regularly that helps to know the performance of
students.
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References
 Bowers, D., & Morse, D. (2018). Including IT service management in the
Computing curriculum: a caricature approach.
 Chatfield, C. (2018). Statistics for technology: a course in applied statistics.
Routledge.
 Deveci, T., Dalton, D., Hassan, A., Amer, S. T., & Cubero, S. (2018). Project-X:
An Initiative to Increase Student Engagement through Laptops. Contemporary
Educational Technology, 9(1), 1-21.
 Gerbaudo, P. (2018). Tweets and the streets: Social media and contemporary
activism. Pluto Press.
 Hills, J. (2018). Information technology and industrial policy(Vol. 20). Routledge.
 Hwang, G. J., Tu, N. T., & Wang, X. M. (2018). Creating Interactive E-Books
through Learning by Design: The Impacts of Guided Peer-Feedback on Students’
Learning Achievements and Project Outcomes in Science Courses. Journal of
Educational Technology & Society, 21(1), 25-36.
 Long, R. J. (2018). New office information technology: Human and managerial
implications (Vol. 30). Routledge.
 Razzaq, A., Razzaq, Z., Awan, H. M., & Ansari, N. Y. (2018). The Significance of
Pull-In and Push-Back Force in Creating Customer Loyalty among Millennials
Telecommunication Use: A Pakistani Perspective. World Academy of Science,
Engineering and Technology, International Journal of Economics and
Management Engineering, 5(1).
 Sunstein, C. R. (2018). # Republic: Divided democracy in the age of social
media. Princeton University Press.
 Thakur, R. (2018). The role of self-efficacy and customer satisfaction in driving
loyalty to the mobile shopping application. International Journal of Retail &
Distribution Management, 46(3), 283-303.
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