Writing Assignment: Email, Instant Message, and Text Message
Added on -2019-09-16
This is a three-part writing assignment that includes writing an email to the director of nursing at a hospital, discussing how a customer service representative could have made an interaction more effective, and writing a text message or tweet to alert customers of a sale. The email should address declining discipline among nurses, the IM chat involves a customer interested in buying a BMW, and the text message/tweet is about a sale on mounted ibex heads for wall display.
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Writing Assignment: Email, Instant Message, and Text MessageIntroduction: This is a three-part assignment. You must do all three parts of it.Part 1. Email AssignmentWrite an email of at least three paragraphs to the director of nursing at a large, urban hospital with copies to all nursing staff. You are the hospital’s Vice President for Human Resources and you are concerned about what you regard as declining discipline among nurses in the facility. Be sure to follow the writing principles discussed in class and in your textbook. Part 2. Instant Message Assignment: A. First read the following log of a live IM chat between a customer-service representative and a visitor to an Orlando car dealership’s Web site. B. Then, discuss how the customer service representative, Mark, could have made this interaction with acustomer, Mr. Kim more effective.C. Finally, rewrite Mark’s responses to Mr. Kim’s queries in light of our class discussions and the readingsin your text.Dealer rep: Hey, I’m Mark. How’s it goin? Welcome to Fields BMW South Orlando! Customer: ??Dealer rep: I’m supposed to provide live assistance. What can I do you for?Customer: I want to buy a car.Dealer rep: May I have your name first?Customer: Young Jae Kim Dealer rep: Whoa! Is that a dude’s name? Okay. What kind? New inventory or preowned?
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