Risk Management for Town and City Services in Orange

Your Name
BSBRSK501- Manage Risk
Assessment Task 2
Date: _______________
Stage One: Establishing the risk context and identifying risks
Context
Write about Town and City Services, what services this company provide. Also write about
“Orange” city as this company is going to open a branch there.
Town and City Services provide cleaning services to industrial and domestic sector.
The cleaning services packages targeting commercial customers consist of cleaning of
commercial spaces, cleaning services for gardens and grounds and cleaning services at
events.
Orange City is a city in the United States of America which is located in Florida. The
city has a population of over a lakh residents with Mr. Gary A. Blair as the mayor.
External factors which might affect the business: Write the factors which can affect the
business
Political factors:
1. Stability of the government enables the companies function efficiently by forming strong
industrial policies.
2. Changes in laws pertaining to customs and taxes.
1

Your Name
BSBRSK501- Manage Risk
Assessment Task 2
Date: _______________
3. Strong bilateral relationships which Government of the United Kingdom shares with other
nations including the US enable companies to acquire resources from foreign markets and
sell goods in foreign markets to generate high revenue.
Economic factors:
1. The change in the value of GBP in international currency exchange market has strong
impacts on the value of the goods.
2. Inflation results in increase in the value of goods which in turn starts
Social factors:
1. Spread of awareness about the necessity of cleanliness in the society.
2. Increase in income among the people would enable them to hire cleaning companies.
Technological factors:
1. Advanced technology would enable companies like Town and City Services with modern
cleaning equipment.
2. Advanced technology like digital marketing would enable the company to promote its
cleaning services more aggressively in the market.
The strength and weaknesses:
Strengths:
1. Strong presence in the UK.
2. Financially strong.
2

Your Name
BSBRSK501- Manage Risk
Assessment Task 2
Date: _______________
3. Large customer base.
Weaknesses:
1. Middle scale operations.
2. Lacks dynamic decision making capacity.
2. Scoping:
SCOPE The new branch of Town and City Services would provide cleaning
services to firms and residents in Orange in the USA.
OBJECTIVES: 1. Ensuring customer satisfaction.
2. Generation of revenue
3. Business expansion.
CRITICAL
SUCCESS
FACTORS:
The company would adopt the technique of sourcing plants and
machineries from the USA to support its American operations. The
target deadline would be 2 years.
3. Stakeholders- There would be at least eight stakeholders
Stakeholder Internal / Role in process Stake in process
3

Your Name
BSBRSK501- Manage Risk
Assessment Task 2
Date: _______________
External
Managemen
t
Internal Makes decisions Profits
Employees Internal Executes decisions Professional growth
Customers External Generates revenue High quality cleaning
services
Investors External Invests in capital Generation of high ROI.
Government External Forms laws Generates taxes
Suppliers External Supplies raw materials Timely credits
Society External Imposes ethical control Socially responsible
operations
Banks External Provides gateway for financial
transactions
Timely payments
4. PESTL Analysis-
Political Economic Technological Legal Environment
1. Stability of
the government
enables the
companies
function
efficiently by
forming strong
The change in
the value of
GBP in
international
currency
exchange
market has
Advanced
technology
would enable
companies like
Town and City
Services with
modern
Laws pertaining
to taxes
Disposal of
wastes after
cleaning
pollutes
environment
4