Youth Service Program

This presentation discusses the concept of consumer engagement in the context of a youth service program. It explores the activities, planning, implementation, monitoring, and evaluation of the program.

Youth Service Program.
Name of the Student.
Name of the University.
Author note.

Consumer Engagement
A communication for any business that helps an organization
connect with the external stakeholder or consumers via different
correspondent channels are known as Customer Engagement, This can
be a connection of interaction, reaction or overall experience of
customers that can happen both offline and online. Similarly, in this
community service, the volunteers act as organization and the other
members are considered as stakeholders or customers. Here, the
engagement of the customers is analyzed in their need for services.
Support is needed equally from the customers as well by participating in
every level of programs. Christmas is near and the objective is to spread
the joy and happiness with everyone and celebrate it together. The
Volunteers need to perform activities every Sunday at the backyard of
school church after prayer. Foods and boxes will be distributed, church
will be cleaned, blankets will be given to hospitalized children and
Christmas operational boxes will be given to children (Tsiotsou, 2016.)

Program Planning and Development
The program will be held every Sunday after the prayer at
the backyard of school church. Members of the community will
assemble and the volunteers will do the activities. They will be
dressed in community uniform and distribute everything to the
members. The program is designed for the children and teenagers
aging from between 5 to 15. It also included the member of the
church and locality but most of the activities are for children and
the other children who are hospitalized. It will be undertaken by a
group of volunteers who belong from the Christian community. The
funding framework of the program will be done by taking a small
amount of cash from the members of church and locality. The
outcome is not at all for profit and the government of the locality
includes a sum of money as well. The success of this activity will
determine and bring out opportunities for future collaborations with
the neighbor churches (Escudero, 2016.)

Program Implementation and
Monitoring
The program will be implemented by in a systematic way
according to the diversification of activities. The cleaning of church
will include the volunteers a procedure of assembling on Saturday
where five members from respective teams every week will come
at evening and clean the church. The activities which consists of
making gift boxes will be made every day at respective home of the
volunteers to make it easier. Blankets will be distributed on Friday
of every week by visiting the local hospital. The key staff involved in
this participation will be the volunteers of every 4 teams and they
have a leader who will distribute the work. The risk, regulatory and
sustainability of failing to gather enough materials, maintain the
consistent quality for some products and sustainability of the
products are to be considered as well. The codes, legislation and
standards for the product quality and serviced offered will be
compiled and adjusted according on the program day
(Kumargazhanova et al. 2018)

Program Monitoring and Evaluation
The procedures of feedback will include: Listening to the
complains of customers, Apologizing and empathizing with any
situational mistake, executing and offering a solution, thanking
everyone for attending and following up with the customer that is the
members of the community, and so on. Every week a feedback form will
be made and provided to every attendee at the end of the day to
analyze the activity and what measures can be taken to update it the
near future. The evaluation and continuous process of activities will
include following up with the church members, locality members and
team members and have a team meeting once a week to analyze which
places went well and what can be updated in future. Also, which of the
member will do what on what day is discussed in this meeting.
Measures will be taken continuously for improving the services
according to the feedback form collected every week (Weber et al.
2018.)

References
Escudero, T., 2016. Evaluation Research in the 21st Century: a more and
more relevant tool for the educational and social
development. Electronic Journal of Educational Research, Assessment &
Evaluation, 22(1).
Kumargazhanova, S., Erulanova, A., Soltan, G., Suleimenova, L. and
Zhomartkyzy, G., 2018, May. System of indicators for monitoring the
activities of an educational institution. In 2018 Ural Symposium on
Biomedical Engineering, Radioelectronics and Information Technology
(USBEREIT) (pp. 179-182). IEEE.
Tsiotsou, R.H., 2016. The social aspects of consumption as predictors of
consumer loyalty: Online vs offline services. Journal of Service
Management, 27(2), pp.91-116.
Weber, C., Åberg, U., Buijse, A.D., Hughes, F.M., McKie, B.G., Piégay, H.,
Roni, P., Vollenweider, S. and Haertel‐Borer, S., 2018. Goals and
principles for programmatic river restoration monitoring and evaluation:
collaborative learning across multiple projects. Wiley Interdisciplinary
Reviews: Water, 5(1), p.e1257.

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