The process of collecting the data has been done by interviewing the Manager of the organization. The Manager has explained to us each step taken during the process of pick and pack as well as the possibility that may cause the issue to each process. The manager also informed us the current issue that they are currently facing.
From all the information gathered, we assisted to find the problem solving for each issue arise in the organization. We design a model to show the whole process flow in solving the problem. This model can be use by the organization as the guidelines for a clear understanding of each process in order to minimize the issue arise during the process taken. The model provides a clear flow of problem-solving process. Hence, it would increase the effectiveness and efficiency in the organizationwhich lead to customer satisfaction.
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