1806NRS: Importance of Communication Skills for Registered Nurses

This essay discusses the critical role of effective communication for registered nurses (RNs) in healthcare settings. It emphasizes the importance of both verbal and non-verbal communication skills in fostering positive relationships with patients, families, and colleagues, ultimately improving health outcomes. The essay explores how strong communication enhances the efficiency of healthcare services, improves patient experiences, and helps navigate stressful situations. It also identifies key verbal communication strategies such as active listening, identifying verbal and nonverbal cues, and speaking clearly and concisely, highlighting their impact on building trust and confidence. Furthermore, the analysis underscores the potential negative consequences of ineffective communication, including increased patient stress and dissatisfaction. The essay concludes that a thorough understanding of communication principles is essential for RNs to fulfill their roles effectively and provide high-quality patient care. Desklib offers a variety of resources for students, including solved assignments and past papers.

Communicating Effectively
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INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................6
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INTRODUCTION
Effective communication plays important role for all forms of job role. In order to conduct
the job role of nursing it is essential to be well equipped with verbal and non verbal
communication strategies (Baik and Zierler, 2019). Present essay is being conducted to
determine the importance of effective communication and the reason why registered nurses need
communication along with consequences of ineffective communication. Along with this, three
effective verbal communication strategies that RN can use is also being discussed in essay.
MAIN BODY
As a frontline worker in healthcare it has been identified that registered nurses mainly relies
on communication on the all aspects of their job. With the help of strong written as well as
verbal communication they have ability to make improvements in health outcomes foster
relationship with co-workers, families and patients and overcome negative complex situations
(Choi, Jeon and Kim, 2020). With the help of having good communication skill registered nurses
can build trust with patience the reasons for which registered nurses need to communicate
effectively in healthcare. It also allow them to improve efficiency of the healthcare services that
they are providing enhance experience of patient and overcome stressful situation and bridge the
gap between patients and the services that they are providing. As per the view point of Nunnery,
2019 communication is one of the fundamental interactive abilities expected for any person to
get by on the planet. Efficient form of communication guarantees that one can pass their message
on to somebody as well as told them about sentiments and feelings (Rossini, 2021). Whether it
is among relatives, companions, or office associates, effective communication assists people with
traversing the undertakings of existence easily. There are numerous ways individuals can impart
in the computerized period. Other than utilizing cell phone minutes for settling on and getting
decisions, communication applications are currently generally used for informing and
videoconferencing. Organizations use voice-over-Internet convention or VoIP innovation, for
example, private venture telephone frameworks for consistent, quicker, and more helpful
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communication among employees and clients (Kwame and Petrucka, 2021). The VoIP phone
devices, alongside bound together interchanges (like video conferencing, live talk, and associated
telephone frameworks), help worker efficiency and increase customer satisfaction. On the other
hand, Registered Nurses can understand patients when they send their client feedback to the
endeavor. Picking an adaptable and versatile arrangement upheld by solid communication
innovation is fundamental to lay out great communication processes. Compelling relational
abilities not just assist registered Nurses with partaking in their life in a reasonable way yet
additionally foster great hard working attitudes which permits them to foster an effective
vocation (Batool, 2020). A person who has learned tricks as basic as inclining forward in a seat
to show the speaker they are keen on paying attention to what the speaker needs to say will go
long ways and foster an extremely great character. While learning powerful communication
assists registered Nurses with fostering a solid character and a sound profession, it likewise
assists them in creating solid associations with their folks, accomplices, and kin (Baik and
Zierler, 2019). In addition to this, it has been evaluated that work communication is significant
for smoothing out internal communication. Keeping up with powerful communication guarantees
that the administration and the group underneath them are in total agreement. That implies that
employees are sure with the current work and directors are guaranteed that colleagues are
accurately embraced that work. Negligence of having effective communication in healthcare
would lead registered nurses to face potential consequences such as increase in stress and
dissatisfaction among patients and not able to mean develop a positive relationship with families
and patients that can affect the services that they are providing and more (Campbell, Scott and
Wei, 2020).
It has been identified that therapeutic nurse patient relationship is mainly defined as a
helping relationship which is mainly based upon respect and mutual trust nurturing the hope and
faith being sensitive to others and self and assist with the gratification of patients emotional
physical and spiritual needs with the help of knowledge and skills. In order to conduct the job
role of therapeutic nurse it is essential for registered nurses to emphasise upon various forms of
verbal communication strategies such as active listening (Tuohy, 2019). This is one of the most
important aspect of communication in which it is essential for registered nurses to listen to the
patience. This form of communication skill mainly involves paying attention towards the patient
is saying and allow them to finish without interrupting and judgment/ This is an effective form of
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verbal communication skill in which registered nurses is required to maintain eye contact and
focus upon active listening and pay attention to their nonverbal clues such as eye contact,
expression, gesture and facial expression. This will help registered nurses to make improvement
in patients satisfaction and will also allow them to build trust. Furthermore it is also essential for
nurses to focus on identify verbal and nonverbal clue. This is one of the most important form of
verbal communication strategy which help registered nurses observing body language and
gesture of patience and develop verbal communication with them by judging the circumstances
or situation. In addition to this speaking clearly and concisely is also one of the most effective
form of verbal communication strategy which helps nurses to have a positive self image. This
will help to develop trust positive self image will allow registered nurses to build confidence
(Rossini, 2021). This is a sign of mature medical professional. Thus from the above analysis it
has been identified that with the help of taking use of verbal communication strategies registered
nurses can not only conduct their roles and responsibilities in effective manner but can also
enhance efficiency of therapeutic nurse and can build patient relationship in a well-defined and
effective manner.
Effective form of communication is one the most important element and foundation of good
nursing care. It is essential for registered nurses to have honest form of nurse patient
communication inclusive of nonverbal communication verbal communication skills inclusive of
facial expression, body language, gestures and more (Philip, Woodward‐Kron and Manias,
2019). In order to being an effective registered nurse it is essential for an individual to improve
communication quality in order to maximise overall level of patient satisfaction. It has been
identified that non verbal communication behaviours plays important role in nursing in which it
is essential for registered nurse to be an actively in which it is essential for them to actively listen
the feelings content and intent of speaker and with analysing their behaviour and expression,
maintaining relationship, build trust and enhance patient satisfaction. With the help of managing
non verbal communication behaviour registered nurses can maintain trust and can provide
effective care to patient (Tuohy, 2019). It has been underlined that negligence of non verbal
communication impact nurses in adverse manner there are 2 non verbal communication
behaviours that could negatively impact effective communication. If registered nurses failed to
utilise them properly in this by not identifying or misinterpreting the facial expression or body
language of patient. Then it will lead nurses to make patients feel irritated or dissatisfied. In
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addition to this it has been identified the other non verbal communication behaviour such as
active listening helps registered nurses to provide comfort to patients and listen to their feelings
during their care (Campbell, Scott and Wei, 2020). In this negligence of active listening is a form
of non verbal communication behaviour if nurses do not engage in this practice then it can
increase the satisfaction in patients or clients. Thus from the above analysis it has been identified
that it is essential for registered nurses to effectively analyse expression, facial expression and
other body language of patients and also be an active listener in order to overcome the negative
consequences.
CONCLUSION
Thus according to the above mentioned analysis, it has been identified that communication
plays important role for job role profession. However, especially in nursing field communication
plays important role as they are frontline workers in healthcare in which communication is
essential for all aspects in their jobs. It helps them to improve healthcare outcome foster
relationship and understand patient situation in a well defined and effective manner. From the
above analysis it has been identified that it is essential for registered nurses to have proper
understanding of verbal and non verbal communication in order to conduct their job roles and
responsibilities in an effective manner.
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REFERENCES
Books and Journals
Nunnery, R.K., 2019. Advancing your career: Concepts of professional nursing. FA Davis.
Arnold, E.C. and Boggs, K.U., 2019. Interpersonal relationships e-book: professional
communication skills for nurses. Elsevier Health Sciences.
Baik, D. and Zierler, B., 2019. Clinical nurses’ experiences and perceptions after the
implementation of an interprofessional team intervention: a qualitative study. Journal of
Clinical Nursing, 28(3-4), pp.430-443.
Godsey, J.A., Houghton, D.M. and Hayes, T., 2020. Registered nurse perceptions of factors
contributing to the inconsistent brand image of the nursing profession. Nursing
outlook, 68(6), pp.808-821.
Campbell, A.R., Layne, D., Scott, E. and Wei, H., 2020. Interventions to promote teamwork,
delegation and communication among registered nurses and nursing assistants: An
integrative review. Journal of Nursing Management, 28(7), pp.1465-1472.
Philip, S., Woodward‐Kron, R. and Manias, E., 2019. Overseas qualified nurses’ communication
with other nurses and health professionals: An observational study. Journal of clinical
nursing, 28(19-20), pp.3505-3521.
Tuohy, D., 2019. Effective intercultural communication in nursing. Nursing Standard, 34(2).
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Rossini, P., 2021. Exploring Therapeutic Nurse-Patient Communication: Techniques and
Barriers.
Choi, H., Lee, U., Jeon, Y.S. and Kim, C., 2020. Efficacy of the computer simulation-based,
interactive communication education program for nursing students. Nurse Education
Today, 91, p.104467.
Kwame, A. and Petrucka, P.M., 2021. A literature-based study of patient-centered care and
communication in nurse-patient interactions: barriers, facilitators, and the way
forward. BMC nursing, 20(1), pp.1-10.
Zare, F., Farokhzadian, J., Nematollahi, M., Miri, S. and Foroughameri, G., 2020. Therapeutic
Communication Skills Training: An Effective Tool to Improve the Caring Behaviors of
ICU Nurses. BioRxiv.
Batool, N., 2020. COMMUNICATION BARRIERS PERCEIVED BY NURSE AND
PATIENT. Independent Journal of Allied Health Sciences, 3(03), pp.171-180.
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